Introduction of guest historical files

Establishing guest history files is an important way for hotels to understand guests and master the characteristics of their needs, so as to provide targeted services for guests. The guest history file is a valuable tool. The establishment of guest history files is of great significance to improve hotel service quality and hotel management level. In all social service industries with marketing as the theme, the service tenet of "customer is God" is pursued. Guests leave their valuable information when they visit the hotel, but it is not enough to leave this information, but it should also play a role.