Traditional Culture Encyclopedia - Hotel franchise - 6 short meeting summary templates

6 short meeting summary templates

Meeting Summary 1

On x month x day, the hotel received the reception meeting of the Municipal Commission for Discipline Inspection. After careful arrangements by the hotel and careful layout by various departments, the hotel was successfully completed For this reception task, the following is a summary of the work of each department during the reception of the meeting:

1. Preparation work

1. Determine the number of people, use what standards, and formulate Reasonable plan;

2. The preparation of fruit drinks is not in place;

3. Cups should be replenished in time during the meal;

4. Regarding the menu: Each dish should be placed with a menu;

2. Pre-dinner work

1. Prepare all the work 15 minutes before the meal, and all the food on the buffet table Serve everything and heat it up;

2. The service staff stands at the prescribed position (open the door and invite guests into the banquet hall to dine);

3. Meal service

1. When the banquet begins and the guests start eating, the waiter will remove the empty tableware used by the guests at any time and send it to the dishwashing room;

2. Add drinks to the guests at any time;

3. For the preparation of dishes in the kitchen, 4-5 dishes should be fried after the first round for timely replenishment.

Based on the above shortcomings, this department will gradually improve and learn from experience, continue to work hard, and formulate banquet buffet service standards.

Meeting Summary 2

In 20xx, under the correct leadership of the company’s leaders, as the company’s conference reception manager, I actively implemented the company’s relevant requirements for conference reception while uniting Leading other colleagues in the conference reception team, they successfully completed the task of receiving more than xxxx people and xxxx conferences. In addition to the conference reception, they constantly summarized the gains and losses in the conference reception process, and constantly explored more perfect reception methods and forms. , and strive to achieve perfection in the conference reception work, I will now summarize my work in 20xx as follows:

1. Pay attention to details and pay close attention to all aspects of the conference reception

Conference reception is a This seemingly simple but complex task requires a lot of patience and care, from pre-meeting communication and preparation to the specific implementation of different requirements for different meetings. Most of the meetings undertaken by the company are of high standard and involve many leaders. The level is high, which places high demands on our pre-meeting communication, venue layout and in-meeting services. As a reception supervisor, in my daily work, I always insist on using the six words "serious, meticulous, and rigorous" to demand myself, never relax, and use my attention to all aspects of conference reception in exchange for our every Guarantee of service quality and affirmation of participating leaders.

2. Pay attention to learning and continuously improve the theoretical level of conference reception

Over the past year, the successful completion of more than a thousand conference reception tasks has accumulated valuable experience for me. At the same time, through continuous Summarizing the shortcomings in the reception process of thousands of conferences has played a great role in reminding and promoting me to complete the future conference reception tasks in a more detailed manner.

In addition, in order to improve my theoretical knowledge in conference reception and better lead the conference reception team, I will not relax my requirements after work. I will read through Use relevant books, the Internet and other means to learn etiquette knowledge about conference reception. I will also insist on organizing service etiquette training for the staff of the conference reception team once a week, and strive to improve the overall quality of the entire conference reception team through training. 3. Unite the team and effectively do a good job in conference reception

In my daily work, I pay attention to the mental state and work outlook of each employee in the conference reception team. I found that employees were in poor spirits. We will communicate in a timely manner to understand their ideological status, help them adjust their working status, and avoid bringing negative emotions to the conference reception work. In addition, I also require every employee to constantly summarize the shortcomings in their work, constantly learn and master various skills, give full play to their own strengths, and mobilize the enthusiasm of the entire conference reception team through reasonable and effective means to achieve the same goals Good conference reception work.

Meeting Summary 3

Time flies, and before we know it, a new year is ushering in.

In the past xx years, with the care and help of the company leaders and colleagues, I have successfully completed the corresponding work. Now I will make a summary of the work in 20xx.

1. Front desk reception

From x to x in 20xx, I worked as a front desk receptionist. The receptionist is the first person to show the company's image. At work, I strictly According to the company's requirements, work uniforms are on duty, treat every visiting customer enthusiastically, and guide them to the relevant offices, which provides convenience for leaders and customers. Over the past year, we have received approximately xxxx users.

2. Meeting reception

1. External meeting reception

Participated in the reception of xx China Unicom’s provincial financial meeting, operation and maintenance department work meeting, and human resources supervision training conference, the working meeting of the xx Business Department of the province, the business analysis meeting held by xx branch and xx branch *** and other large-scale meetings. In such external meetings, the venue is arranged in strict accordance with the high standards of meeting needs, and the hotel-related activities are actively coordinated. matters, and provide good service during the meeting. In this process, I learned more knowledge about dealing with people, serving gifts and other related knowledge, and accumulated a lot of experience.

2. Internal meeting management

Reasonably arrange meeting rooms according to the needs of each department to avoid meeting conflicts, and pay attention to relevant registration, as well as the hygiene maintenance of the meeting room and public items Follow-up inspections and other work to provide better services to the staff of the department. In the past year, *** has arranged more than xxx internal meetings.

3. Video conference management

When convening a headquarters or provincial video conference, follow the notification requirements and open the video system on time half an hour in advance to ensure that the conference is accessed on time. This year there is no An example of meeting delay occurs; when convening a meeting between counties and districts, make a meeting reservation in advance and call each terminal to ensure that each county and district can participate in the meeting normally.

3. Expense reimbursement and contract entry work

In this regard, in strict accordance with the company's requirements, reimbursement documents will be collected on Monday, signed by the leader on Tuesday, entered into the ERP system, and registered Work. Over the past year, more than xxx copies of reimbursement documents have been entered. Enter the remaining xx copies of the contract.

4. Comprehensive affairs work

In June 20xx, due to department personnel changes, I was transferred to the office to engage in public security inquiries, external document signing, trade unions, office supplies, and canteen management Waiting for work. Later, he took over the work of information collection and compilation, meeting minutes, China Unicom Window, and administrative database management.

By the end of x, *** had received about xxx inquiries from the public security, with a warm attitude and in strict accordance with company regulations. Send and receive about xx external documents, uploading and delivering them in a timely manner without delays or delays. Submit xx pieces of information to the Editorial Window of China Unicom x issue.

Do a good job of registering and warehousing small fixed assets such as laptops and desktops, contact the maintenance outlets in a timely manner to perform computer maintenance and repairs, strengthen communication with them, and request us to provide backup machines to avoid delays in normal operations Work.

5. Other work

While completing their own work, they conscientiously completed the random tasks assigned by the leadership, actively participated in various activities organized by the company, and assisted leadership colleagues in preparing for the first employee Sports Games; won the first place in the xx China Unicom Integrity Speech Competition; won the third prize in the xx China Unicom Integrity Speech Competition. Currently, we are actively preparing for the program summary, selection, and performance of the xx year's art show.

6. Shortcomings at work

Insufficient initiative at work, less communication with leaders, and insufficient consideration and detail when encountering problems. Lack of writing skills, and failure to capture the company’s information highlights in a timely manner during the information submission process resulted in low information quantity and quality, affecting the company’s information ranking in the province.

7. Work Plan for 2021

1. Strengthen self-study, combine the actual situation of the General Department, consider more details, follow the leadership’s intentions, coordinate internal and external relations, and be more responsible for the leadership Share worries and solve problems.

2. Actively learn from the conference reception experience of other units, hotels, etc., improve the reception level and enhance the company's image.

3. Do a good job in trade union work, launch meaningful activities, strengthen communication and exchanges, and continue the "Trade Union Warmth" activity.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-price dining environment.

20xx is about to pass, and 2021, full of challenges and opportunities, is coming. In the new year, I will sum up experience, overcome shortcomings, strengthen learning, and contribute my meager efforts to the development and growth of the company. force.

Meeting Summary 4

Some thoughts on meeting reception work. In order to further improve the meeting reception process and elevate our company’s reception work to a new level, I will personally participate in the meeting. Some experiences and problems discovered after the reception are summarized and shared as follows

For conference reception work, it must be meticulous. Whether the preparatory work in the early stage of conference reception is sufficient is the key to the successful completion of the reception task. The preparation work is mainly divided into the following aspects

1. Communicate with the counterparty and our counterparty in a timely manner to understand clearly the content of the meeting and the guest's itinerary, and solicit the opinions of the company leaders to see if there are any special requirements. ;

2. Confirm the meeting venue, debug the audio equipment, and timely debug the projection equipment according to whether it is used for the meeting;

3. Make seat plates according to the names of the other participants and press Reasonable placement of positions;

4. Prepare relevant information for the meeting, including information provided to the other party and information provided to our leaders;

5. Determine the guests’ requirements for coming to the company At the departure time, if the reception car is to be used, the driver must start the air conditioner in the car 5 minutes in advance. When the guests leave, the driver must park the car as close as possible to the exit of the building in advance;

6. Prepare meeting supplies, including meeting paper, pens, water, fruits, flowers, cameras, recording pens, etc.

7. If there are dining arrangements, the dining location, specifications and seating arrangements must be made in advance.

During the reception process, you must pay attention to the following points

1. Dress code and uniform work clothes;

2. Behave in a standard manner and conform to the company culture. Including behaviors such as standing, giving way, standing, sitting, etc. in the elevator under formal etiquette standards;

3. Keep meeting minutes carefully.

After the reception tasks are completed, timely summaries need to be carried out, including the organization of meeting records, audio and video materials, reception summaries, etc.

Existing problems

1. If there is a reception task on Friday, the reception staff of the administrative department and relevant participants from other departments are not allowed to wear casual clothes and must wear work clothes;

Meeting Summary 5

Over the past few years, the Municipal Government Reception Office has closely focused on the central work of the Municipal Party Committee and Municipal Government. In accordance with the idea of ??"reception is also productivity", with the goal of improving the level of reception services, it has consciously enhanced Responsibility awareness, giving full play to the reception "carrier" function, effectively promoting one's own work to a higher level, better performing the functions of the reception department, and providing leadership for the smooth work of the leadership, expanding external exchanges, and promoting rapid economic and social development. made a positive contribution.

Mainly done the following work.

1. Strictly adhere to the four principles. In view of the characteristics of reception work of "high stakes, extensive connections, and no detail", we strive to adhere to principles and be targeted. First, adhere to the principle of serving economic construction and serving the work of government agencies. Serving economic construction is the primary function of reception work. We update our ideas and concepts, jump out of the narrow and closed "small reception" circle, improve working methods around the major economic activities of the municipal party committee and municipal government, firmly grasp the initiative in reception work, and strive to Create a new pattern of "big reception". In recent years, it has successfully completed major celebrations such as the district's foundation laying ceremony and the first festival, inspections and inspections by central and city leaders, and the reception of foreign affairs exchanges with officials and merchants from Russia, Japan, South Korea and other countries. The second is to adhere to the principle of warm and thoughtful and high-quality service. At work, we strive to achieve high standards and strict requirements, be cautious in thinking and acting, meticulous and thoughtful, and serve our customers with enthusiasm. Over the past four years, multiple batches of on-the-job training have been conducted for waiters at main reception points, which has improved the quality and level of service and has been widely praised by guests.

The third is to adhere to the principle of seeking truth from facts and adapting measures to local conditions. According to the actual situation of our city, we pay attention to exploring national and local characteristics, act according to our ability, and provide careful reception. For example, fruits, highlighting the specialty apples, pears, K9, etc.; souvenirs, highlighting the "Eight Treasure Mountain Treasures", fungus pieces, etc.; catering, highlighting fish, crabs, etc.; flavor, combining the characteristics of ethnic and exotic countries such as Korea and Russia, which not only reflects Features and promotion of special products. The fourth is to adhere to the principles of convenience, pragmatism, diligence and thrift. Under the premise of ensuring the necessary working and living conditions for the guests, we insist on proceeding from reality in everything, not showing off ostentation, not showing off, and strictly following the requirements. This not only ensures the successful completion of the reception work, but also saves reception expenses and reduces the financial burden. pressure.

2. Focus on five links. We focus on all aspects of daily service and strive to be "comprehensive, meticulous, considerate and thoughtful". The first is to provide good pick-up and drop-off services. Welcome is the starting point of reception, and sending is the end of reception. We start with a good welcome and send-off, understand the situation in detail, make careful arrangements, be warm and concise, start well and end well, so that the guests come happy and leave satisfied. The second is to do a good job in catering services. "Food is the first priority for the people, and food is the first priority for the guests." In terms of catering services, we highlight local flavors and ethnic characteristics, carefully arrange food dishes, and properly arrange banquets. For example, set up reception points in other places to allow guests to taste local specialties and special flavors. The third on-site meeting on the reception work of the province was held in August last year. The deputy secretary of the provincial party committee who attended the meeting gave full recognition and praise to the work. He believed that our city’s reception work was meticulous and thoughtful, and the service was enthusiastic, especially in terms of catering. The visiting leaders and guests were deeply impressed by the feeling of being at home. The third is to provide accommodation services. Hotels with excellent hygiene, good facilities and high service quality are designated reception points. According to the different requirements and characteristics of guests, accommodation locations are reasonably arranged to create a comfortable accommodation environment. The fourth is to provide good driving services. Coordinate with relevant departments in a timely manner and make reasonable arrangements to mobilize vehicles to ensure punctuality, smooth flow and safety. The fifth is to provide good security services. Highlight the three keys of confidentiality, fire protection and public security, and pay attention to eliminating all unsafe factors to ensure the safety of guests, their belongings, and information.

3. Strengthen the implementation of the three guarantee measures. We regard reception work as an effective means to serve economic construction and agency operation, establish the idea of ????living a tight life, pay attention to scale, and master standards. The first is to control the total quantity and strictly enforce the process. All the five major teams in the city receive guests through the reception office, which makes unified arrangements. The procedure is for the five major team offices to issue a reception notice, and the Municipal Reception Office will stamp it and determine the reception location and reception standards. Reimbursement for counter-process reception will not be given. Special circumstances must be approved by the reception office in advance. The second is reception at designated locations and strict standards. In order to facilitate management, the Municipal Reception Office determines fixed reception points through comparison and identification. When receiving guests, the five major teams of the city must conduct the reception in accordance with the reception location and reception standards designated by the reception office. They must not change the reception location or raise the reception standards at will. The banquet must be warm but not extravagant, elegant but not extravagant, and refined but not shabby. The third is regular reporting and strict supervision. The Municipal Reception Office reports the reception situation every quarter on the basis of strict control, and promptly puts forward existing problems and solutions. The Municipal Reception Office frequently communicates with the five major team offices to establish a standardized, coordinated and smooth working relationship, and jointly complete the reception work. Due to the strict implementation of these measures, in recent years, our reception level has improved year by year, the reception volume has increased year by year, and the reception costs have not increased.

In recent years, although our city's reception work has achieved certain results, there are still some deep-seated problems that cannot be solved. In the future, we will further improve reception methods and methods, strive to improve reception levels, and make due contributions to promoting economic and social development.

Meeting summary 6

In 20xx, under the leadership of the county party committee and county government, we followed the six-character policy of "simplification, detail, and strictness" to overcome the shortage of staff, Due to various contradictions and difficulties with many affairs and heavy tasks, we closely focused on the work of the county party committee center, conscientiously performed the basic functions of the reception office, and established the window image of ** County. Below, we will make a brief report to the leaders on the basic situation of the reception work in 20xx.

Throughout the year, we received 269 groups of guests, totaling 5,736 people, including 3 Chinese Americans, 7 ministerial leaders, 865 provincial guests, 3,402 city guests, 1,083 brother county guests, 301 fellow countrymen, and 75 merchants. People, and assisted the county party committee, county government, and various departments to receive 69 meetings of various sizes, such as the 20xx county economic work conference, political and legal, united front, comprehensive and other conferences, guests of the 4th Peach Blossom Art Festival, the province's water conservation conference, Guozhou Poetry club and his party, "8.13" investigation team, "9.27" incident... The two staff of the reception office also assisted the municipal reception office and received Wu Guanzheng, Secretary of the Provincial Party Committee of Zhejiang Province and Secretary of the Discipline Inspection Commission of the Communist Party of China Waiting for large reception. In many receptions, we have won praise from national, provincial and municipal guests with our service tenet of being warm and generous, neither humble nor overbearing, and polite. In terms of financial management, we implement unified management, budgetary lump sum, limit payment, and collective review of official reception and conference fees, strictly manage official reception and conference fees, and eliminate excessive, arbitrary, and arbitrary expenditures of official reception and conference fees. Overspending and other phenomena; for various expense reimbursements and major expenditures, the principle of complete bill elements and layer-by-level review and approval is also adhered to. At the same time, the reception budget plan was strictly implemented, so that the reception specifications did not exceed the standard, the funds did not exceed the expenditure, private guests were not allowed to be invited by the public, and the funds were earmarked for exclusive use. It reduces expenses and satisfies the guests, which truly reflects the productivity of reception. The reception work is no small matter and plays a positive role in promoting the company. In 200*, under the leadership of the county party committee and county government, we will carry out the reception work in the new year while summing up experience and making up for shortcomings.

1. Strengthen learning and improve quality. In the new year, we will put forward new requirements for reception staff: first, learn Mandarin; second, strengthen political theory study and business training; third, enhance the sense of crisis and mission of logistics personnel to provide logistics services.

2. Strengthen leadership and improve the organization. Although there are only 3 people, we will establish a scientific and reasonable employment mechanism to ensure that there are people with posts, responsibilities and duties, dedicated service, responsible for the internal and external administrative logistics services of the county committee, the People's Congress, the government, and the CPPCC, and insist on doing so To be foolproof.

3. Change the concept and insist that logistics services are also administrative work ideas. Logistics services may seem like trivial things that cannot be considered elegant. However, if these small things are not implemented, big things will be impossible to talk about, especially whether the logistics services are big or small. Therefore, we regard daily service and major matter service, service for leaders and service for employees, service for departments and service for grassroots as important contents of service, and put it at a political level, in terms of ideological understanding, plan formulation and specific implementation, etc. All aspects are closely linked and given equal attention, clarifying the ideas for high-quality agency logistics services. In the past two years of reception work, we have made some explorations and efforts, achieved some results, and accumulated some experience, but we have always kept a clear mind, because it is worth learning from our brother counties and cities. There are still many things. "Stones from other mountains can attack jade." Learning from the strengths of others and thinking about others will always be our motto. We will welcome guests and friends from all over the world with a more open mind, participate in the wave of construction of the country with a more open attitude, and create a good window image for the promotion and building of the country.