What does a hotel manager do and what are the requirements?

Qualifications of hotel lobby manager: College degree or above, trained in service management and hotel management, familiar with public relations etiquette, psychology, management and hotel business knowledge, familiar with hotel management workflow and management norms, strong organization, management and coordination skills, fluent oral English, sociable, strong sense of service, strong sense of responsibility, female 160cm or above, male160 cm.

1, lobby manager, usually refers to hotel lobby manager and bank lobby manager. The main responsibility is to provide services for guests and maintain the level of the lobby. As a profession, lobby manager plays a very important role in modern hotel catering enterprises.

2, scope of work to maintain the lobby order and guest safety, keep the lobby quiet, elegant and civilized; Arrange the work of the day properly, and supervise and inspect the work quality of the front desk and waiters; Handle guest complaints and assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel; Answer guests' inquiries and provide necessary help and services to guests; Do a good job of patrol every day, supervise the gfd, sanitary conditions, equipment operation and safety of hotel and restaurant employees. In addition to acting as a bridge and link, the lobby manager is also a watchful eye to supervise the quality of hotels and restaurants.

3. Occupation requirements: The lobby manager generally requires a college degree or above, with no limitation on majors, having received training in service management and hotel management, and knowing public relations etiquette, psychology, management and hotel business knowledge. Familiar with hotel management workflow and management norms, with strong organization, management and coordination capabilities; Have considerable training ability, strong adaptability and fluent oral English.

4. Have considerable knowledge and level of catering management and good comprehensive quality; Have good team spirit, pioneering and innovative spirit, strong communication and coordination ability, and dare to take responsibility. Have good temperament, kindness, generosity, dignified appearance, cheerful personality, good at communication, overall concept, service awareness and strong sense of responsibility, and can work under great pressure.