Is it reasonable that the hotel can't cancel the reservation?

It is unreasonable that the hotel can't cancel the reservation.

According to the law, if the goods or services provided by operators do not meet the quality requirements, consumers can return them in accordance with the provisions of the state and the agreement of the parties, or require operators to fulfill their obligations of replacement and repair.

The hotel can't unsubscribe. Solution:

The hotel's non-refundable complaints are as follows:

1, the parties can complain to the Consumers Association, and the Consumers Association will help guide them to specific functional departments for handling;

2, the parties can also complain to the industrial and commercial departments, industry management departments and related institutions;

3, or the parties may also bring a lawsuit to the local people's court.

Consumers' associations perform the following public welfare duties, provide consumers with consumption information and consulting services, improve consumers' ability to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns; Participate in the formulation of laws, regulations, rules and mandatory standards related to consumer rights and interests; Participate in the supervision and inspection of goods and services by relevant administrative departments; Reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers; Accepting consumer complaints, and investigating and mediating the complaints; Complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, and inform the expert opinion; Support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or bring a lawsuit in accordance with this law.

To sum up, the Consumer Protection Law has certain constraints and protection for operators and consumers. If the goods or services provided by business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties, or require business operators to fulfill the obligation of replacement and repair.

Legal basis:

"People's Republic of China (PRC) consumer protection law" article twenty-fourth.

If the goods or services provided by the business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties, or require the business operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair.

Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.