How to make things clear at a glance when handing over accounts at the hotel front desk?

First of all, you must be familiar with the responsibilities of the hotel front desk in order to increase the success rate of the interview. The interviewer asked questions around the responsibilities:

Hotel front desk job responsibilities

1. Obedience Work arrangements for reception managers and directors.

2. Abnormal and special matters must be reported to superiors.

3. Accept any work assigned by your boss at any time.

4. Collect and archive guest information, and verify relevant information.

5. Receive guests, promptly handle the difficulties and requests that guests encounter in the hotel, and provide necessary assistance with corresponding services.

6. Provide inquiry services, but remember not to disclose guest information to others casually.

7. Print various business reports.

8. Pay attention to various promotional activities in the hotel.

9. Promote guest rooms and hotel facilities and services.

10. Participate in regular receptionist meetings, resolve problems in a timely manner, and develop a sense of ownership and responsibility.

Working process

Morning shift

1. Follow hotel regulations, check your appearance, be energetic, and arrive at work on time.

2. Sign the shift handover book, check keys (including storage keys) according to work requirements, take over with the staff of the previous shift, and understand which tasks need help from this shift, as well as the room reservation status of the day, especially Be a VIP guest (including live-in and pre-arrival).

3. The staff at the counter first tidy up the countertop and replenish necessary supplies such as check-in cards and room cards.

4. Handle CHECK IN procedures for individual travelers and groups.

5. Print an OC form and check out after 12:00 AM.

6. Assist the reservation department to accept guests and handle personal reservations as room availability allows, fill in the reservation form and submit it to the reservation department for input into the computer.

7. To apply for a discount or transfer a room, fill in the discount form or room transfer form and submit it to the cashier, and then modify the computer information. For rooms that are late after the check-out time, you must fill in a miscellaneous fee receipt and submit it to the cashier. Charge extra rent.

8. During the shift, unfinished work or special matters should be written down in the shift handover notebook.

9. Check the keys and hand over the shift with the replacement staff.

Middle class

1. Same as the first point of the morning class.

2. Same as the second point in the morning shift.

3. Assist with the guest's CHECK OUT procedures, fill in a miscellaneous receipt to the cashier to add rent when necessary, and strictly implement the late check-out surcharge system.

4. Handle the CHECK OUT procedures for individual guests and groups, strictly implement the check-in system with valid certificates, carefully check the guest's registration information, and do a good job in reporting the household registration.

5. Print the "Hukou Declaration Form" to report your household registration.

6. The 6th item is the same as the 8th item in the morning shift.

7. NO SHOW CHARGE

8. Item 8 is the same as item 9 for morning shift

Overnight shift

1. 1 and 2 o'clock are the same as the morning shift.

2. Receive night guests and deal with problems that occur at night. Remember, if there is an emergency, you must notify the deputy lobby manager as soon as possible.

The deputy lobby manager will handle it.

3. CHECK KEY before the daily cut-off, print the "Rent Analysis Statistics Table" and check the report, and notify the night check for the daily cut-off.

4. Print and prepare business reports according to the specified time, organize and distribute them and bind them.

5. Same as 8 in the morning shift.

6. Sign for the keys of each department.

7. Print the remaining reports according to the specified time.

8. Clean the environment.

9. Same as No. 9 in the morning shift.