Excuse me, the hotel front desk, two shifts, four shifts and two breaks, 12 hours, what does it mean?

Work continuously for four days, work 12 hours every day, and then take two days off.

Two shifts, each class needs two people, and you can only take one day off in four days. If you take a day off, there will not be enough people. Although the working hours are longer every day, there will be more rest time. If you have annual leave, you can only let other colleagues be on duty alone.

Go to work 12 hours, and the rest 12 hours is your rest or entertainment time. Two shifts, that is, the factory does not rest, 12 hours the team works in turn. However, it is not recommended to work 12 hours, which is too torturous and will cause great hidden dangers to the health.

Extended data:

Matters needing attention in hotel front desk work

1. The concierge noticed that there was a car parked in the driveway in front of the hall, so he politely suggested that the guests drive to the parking lot and wait, so as not to affect other vehicles and block the traffic.

2. After the reception desk has finished making the room card, it is not allowed to put it on the computer business card printing machine or the main counter to prevent it from being lost in a hurry. Once the room card is lost, you should immediately report the loss, make every effort to find it, and contact the room service center or the corresponding room. After work, it should be explained that the matter has been submitted for analysis and summary.

The receptionist must be accurate and clear when reporting the check-out room number and room service center. If necessary, repeat the room number, and it is not allowed to report the wrong room number, otherwise the responsibility of the person who made the mistake will be investigated.

Receptionist should see the room clearly when checking in. If the room is tense and the sanitation is not done well, explain it clearly to the guests who are staying. Sanitary facilities should be cleaned temporarily. Guests can put their luggage in the room or rest in the lobby first, and immediately inform the room service center attendant to do a good job of hygiene and tell the guests the waiting time.

5. When checking in, the reception desk adheres to the principle of guest ID card registration. Guests who don't have an ID card or carry someone else's ID card stick to the principle, tactfully explain that this is a public security management regulation, and ask the guests if they have a police officer's card, driver's license, press card or other valid documents. If you don't have a certificate, you are not allowed to stay. If there is a quarrel, ask the manager on duty to solve it.