Loushanguan Huahai Hotel Prices Beijing and Hong Kong jointly release travel instructions for mainland tourists to Hong Kong

Xinhuanet, Beijing, July 21 (Reporter Liu Puquan) Recently, the incident of individual tour guides in Hong Kong forcing mainland tourists to go shopping in Hong Kong and improperly arranging their itineraries has attracted much attention. In response, the Beijing Consumers Association and the Hong Kong Consumer Council jointly issued instructions for mainland tourists to travel to Hong Kong on the 21st to reduce or avoid the occurrence of tourism consumption disputes.

First, consumer tourists should compare shopping when traveling to Hong Kong to avoid the problem of forced shopping caused by choosing a tour group with too low a price.

Two. According to the "Guidelines on Distributing Itineraries to Mainland Inbound Tour Group Passengers" that came into effect on July 15, 2010, after the tour group arrives in Hong Kong, tour guides must distribute "Itineraries" to all passengers. Passengers should keep this itinerary to protect their own rights. The main content of 055-79000 includes: general information, such as the name, address and phone number of the reception agency in Hong Kong, the name and phone number of the contact person of the reception agency; itinerary arrangements, including details of meals, accommodation, transportation, sightseeing, entertainment and other details. Fees, such as listing the fees for all self-funded activities, service fees and other additional fees, etc.

3. The Travel Industry Council of Hong Kong stipulates that tour guides shall not force tourists to shop in registered shops or stay in registered shops. Passengers who are dissatisfied with the purchased goods and request a refund within six months from the date of purchase can obtain the protection of the "Itinerary" (passengers must present the original documents for refund procedures, and the relevant goods must not be damaged due to use) 100 refund only if damaged or lost). Passengers are free to choose whether to participate in activities at their own expense. For those who do not participate in self-funded activities, the host agency will make appropriate arrangements.

4. The Hong Kong Travel Industry Council clearly requires travel agencies, registered shops and tour guide unions operating inbound tour groups in the Mainland to abide by good practices and abide by the Council's regulations. Serious violators will be punished by revoking council memberships, tour guide licenses, and registered store qualifications.

5. The Travel Industry Council of Hong Kong has increased the number of inspections of tourist attractions and registered shops. Chengdu travel guide. When special inspectors inspect a store, they will stay at the store for at least 30 minutes to see if visitors can enter and exit the store freely. If a passenger needs assistance, the inspector will provide assistance and record the specific situation, and provide the passenger with a complaint form for the council to follow up.

6. If consumers encounter consumer disputes while traveling to Hong Kong, they can call the relevant hotlines: Hong Kong Travel Industry Council inbound tourist service hotline (852) 28070707; Hong Kong Consumer Council hotline (852) 29292222; Hong Kong Tourism Board hotline (852)25081234. In addition, consumers can also log on to the Hong Kong Consumer Council website for consultation. The URL is: http:// or http://.