Service procedures at Claridge's Hotel

1. Arrive on time 10 minutes in advance, tidy up makeup and work clothes, and carefully check whether the night shift work is qualified.

2. Carry out shift handover, carefully read the handover book, and conduct oral handover for special matters. After the shift is over, carefully check the reservation status and orders of the day. If any discrepancies are found, promptly check with the relevant departments to make corrections, and then arrange rooms according to the reservation status of the day.

3. Communicate with the housekeeping department about the latest room status.

4. Timely replenish items needed for front desk work.

5. Continue to follow up on the unfinished work of the previous shift.

6. Warmly receive guests arriving at the store, and assist the first mate or supervisor with collection and other tasks.

7. Handle guests with check-in, room change, price change and other procedures, and complete registration.

8. Keep close contact with sales staff and always pay attention to VIP guests and team guests.

9. Assist the first mate or supervisor to receive the guests of the day, make flexible recommendations, and try to retain every guest who comes to the store. Have the courage to take responsibility when encountering difficult problems, handle matters assigned by guests in a timely manner, complete tasks on the same day, and hand over tasks that cannot be completed by the current shift to avoid work disconnection and losses.

10. Check the check-out status at noon on the same day with the cashier, and count the recovered room card keys.

11. Start summarizing the work on duty at 14:30, and check whether the registration form of guests staying on duty matches the computer entry.

12. Fill in the shift handover in detail and conduct work handover with the middle shift, including the day's reservation status, check-in status, VIP guests, important team reception work, and unfinished work of this shift.