Traditional Culture Encyclopedia - Hotel franchise - What are the configurations of a typical three-star hotel? How big are the beds? Are there computers?
What are the configurations of a typical three-star hotel? How big are the beds? Are there computers?
a) Have a front office commensurate with the reception capacity. The interior decoration is beautiful and unique. There is a main service desk that is suitable for the size and star rating of the hotel;
b) Each section of the main service desk has Chinese and English signs, and the reception staff provides reception, inquiry, checkout and message services 24 hours a day; < /p>
c) Provide one-time total bill settlement services (except for goods);
d) Provide credit card settlement services;
e) Provide promotional materials for hotel services, Room price list, local tourist transportation map, local tourist attraction introduction, main transportation timetable, newspapers and periodicals suitable for hotel guests;
f) Room reservations are provided 24 hours;
g) There is a safe for valuables that is opened simultaneously by the hotel and the guest. The safe is in a safe and hidden location, which can protect the privacy of guests;
h) There is a doorman to greet guests 16 hours a day;
i) There is a full-time bellman with special luggage Cars are available and luggage service is provided to guests 18 hours a day. There is a small luggage storage area;
j) There are management staff on duty 24 hours a day;
k) There is a lobby manager who is on duty 24 hours a day;
1 ) Set up guest resting areas in non-business areas;
m) Provide valet booking and taxi arrangement services;
n) The foyer and main public areas are accessible to the disabled Ramps, equipped with wheelchairs, can provide necessary services for people with disabilities.
6. 3. 10 guest rooms:
a) There are at least 30 rooms (sets) available for rent;
b) There are door mirrors and Anti-theft device, post emergency evacuation diagram and relevant instructions in a conspicuous position;
c) Well-decorated and beautiful, with upholstered bed, dressing table or desk, wardrobe and hangers, seats or simple sofa, and bedside table , bedside lamps, luggage racks and other supporting furniture. The interior is covered with carpets, wooden floors or other higher-end materials. Area lighting is used indoors and the illumination of objects is good;
d) There is a bathroom equipped with a toilet bowl, a dressing table (equipped with a basin, a dressing mirror and necessary toiletries), a bathtub or a shower room. The bathtub is equipped with a shower curtain and shower head (there is also a separate shower room without a shower head). Take effective anti-slip measures. Use higher-grade building materials to decorate the floors, walls and ceilings, with soft tones and good illumination of objects. There is a good exhaust system or exhauster, and the temperature and humidity are suitable for the guest room. There are 110v/220v uninterruptible power sockets. 24 hours supply of cold and hot water;
e) There is a convenient telephone that can be dialed directly or using a prepaid telecommunications card to make international and domestic long-distance calls, and is equipped with instructions for use;
f) International Internet access service can be provided with instructions for use;
g) There is a color TV. There are no less than 16 broadcast channels, the picture and sound quality are clear, and channel instructions are provided. Playback content should comply with Chinese government regulations;
h) Have effective anti-noise and sound insulation measures;
i) Have at least two specifications of power sockets and provide socket converters;
j) There are blackout curtains;
k) There are single rooms;
1) There are suites;
m) There are Stationery that matches the star rating. There are service guides, price lists, accommodation instructions, local tourist attractions and tourist transportation maps.
Corresponding newspapers and periodicals shall be provided upon guest's request;
n) Guest rooms and bathrooms shall be fully tidied once a day, sheets, sheets and pillowcases shall be changed daily or upon guest's request, and guest supplies and consumables shall be fully replenished;
< p>o) Provide turndown service and place good night greeting cards;p) Bedding cotton fabrics (sheets, pillow cores, pillowcases, quilts and sheets, etc.) and bathroom knitted products (yukata, bath towels, etc.) Towels, etc.) are made of good materials, exquisite craftsmanship, soft and comfortable;
q) Hot and cold drinking water is provided 24 hours a day, and tea or coffee is provided free of charge;
r) 70% of the rooms have small refrigerators. Provide appropriate amounts of wine and beverages, with drinking utensils and price lists;
s) Guests can receive guests in the room, and extra chairs and tea services can be provided upon request;
t) Provide messages and wake-up service;
u) Provide clothing wet cleaning, dry cleaning and ironing services;
v) There are food delivery menus and drink orders, and food delivery services are provided 18 hours a day. The food delivery sign can be hung outside the door;
w) Provide shoe shine service.
6. 3. 11 Restaurants and Bars:
a) There are restaurants that provide breakfast, lunch and dinner services;
b) There are banquet private rooms or A small banquet hall that can provide banquet services;
c) There is a bar or tea room or other places for guests to rest and communicate and provide drink service;
d) The tableware is not damaged, hygienic and Smooth and clean;
e) The menu and drink list are beautiful and clean, and the delivery rate is not less than 90%.
6. 3. 12 Kitchen:
a) Reasonable location, close to the restaurant;
b) The walls are covered with ceramic tiles and the floor is covered with non-slip materials , with floor trough and suspended ceiling;
c) The cold dish room and pastry room are independently separated and have sufficient air-conditioning equipment. The temperature of the cold dish room complies with food hygiene standards, and there are air disinfection facilities inside;
d) The rough processing room is isolated from other operating rooms, and the temperature of each operating room is suitable;
e) It is necessary Refrigeration and freezing facilities;
f) The dishwashing room is reasonably located and has sufficient facilities;
g) There are special facilities for placing temporary garbage and keep them closed;
h) Between the kitchen and the dining room, there is a spring door that separates entrance and exit and automatically closes for sound insulation, heat insulation and odor insulation; the door adopts effective measures to disinfect mosquitoes, flies, cockroaches and other pests.
6. 3. 13 Conference and recreational facilities: There are conference and recreational facilities and equipment, and corresponding services are provided.
6. 3. 14 Public *** area:
a) Provide return line or parking lot;
b) Four floors (including four floors) There are sufficient passenger elevators in buildings above );
c) There are public telephones and local telephone directories;
d) There are separated public rooms for men and women. *Bathroom;
e) There are small shops selling daily travel necessities, tourist souvenirs, handicrafts and other commodities;
f) Selling stamps, sending letters, and providing fax, copy, Typing, international long-distance calls and other services;
g) Provide computer rental services;
h) Have emergency power supply facilities and emergency lighting facilities;
j) Corridors The floor is covered with carpets or other higher-end materials, the walls are clean and decorated, there is sufficient light 24 hours a day, and there are no obstacles. Emergency exits are clearly marked and located reasonably.
6. 3 15 Possess at least 10 items in the selected items
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