Summary report on property maintenance work

Summary should reflect the whole work or the whole picture of a work, so all aspects should be considered in the content arrangement, and no aspect should be missed in the whole work, and no link should be missed in the single work, otherwise the objectivity and comprehensiveness of the summary will be affected. Next, I'll show you five model articles of property maintenance summary report, hoping to help you!

Property maintenance summary report 1

At the end of the year and the beginning of the year, look back on the hard work of the past year, look forward to tomorrow and look forward to the future under the condition of tight personnel. In the past year, there were gains and losses in the work, but with excellent professional skills, all major tasks were completed beyond the standard. With the approach of the Spring Festival, this department made a timely summary of the work done in this year, and made self-praise and self-criticism. The following is the summary report of the engineering maintenance department in several aspects:

First, work safely to ensure the safety and quality of electricity, water and equipment.

1. Find and solve problems, and vigorously assist the construction unit arranged by the company to rectify the quality problems of the remaining projects during the warranty period. Especially in hydropower, there are cases of water leakage in rainy days and unstable high-voltage power supply.

2. Due to the change of commercial format, the demand for electricity is gradually increasing, in order to ensure the power supply safety of transformer indoor lines. Evaluate power lines and add or adjust overload lines; For example, when _ _ _ _ _ transformers were in the peak period, in order to reduce the pressure on power supply lines, they successfully passed the peak period of _ _ _ months.

3. Legacy issues. On _ _ _ _ _ _ _ this year, due to the high-voltage external fault of _ _ _ _ substation, the power of _ _ _ _ wharf was cut off, which had a great impact on the power supply of various formats and caused complaints. For this power outage, a detailed written report has been made on the existing power supply safety hazards. The leaders of the real estate company attach great importance to it. After verification, it is indeed a legacy of power supply.

Building construction problems such as roof, negative first floor, whole floor, embedded roof water pipes and leakage of expansion joints have not been completely solved so far. At night, the problem of pre-embedded fastening screws and nuts in the pole of the high pole lamp causes the high pole lamp to swing. Although the hidden danger has been reinforced and solved, it is a quality problem in engineering construction.

4. Cooperate with the maintenance of weak current equipment: for example, replace telephone lines and network cables for the property office; Require relevant units to comprehensively clean and sort out the weak current wells in the building; Cooperate with China Telecom Mobile and China Unicom to install, repair and maintain equipment.

Second, on-site training, to carry out the responsibility of safety work

1. The goal of safety work lies in technical training. Although the safety work itself does not produce economic benefits, only when the safety work is realized can we talk about economic and social benefits and the company will develop healthily. In addition to on-site delivery, help and action, every employee is also required to take the initiative, communicate with each other, learn from each other, learn from each other's strengths, and constantly improve their business knowledge and technical level.

2. Carry out patrol inspection, regularly maintain power supply, water supply and mechanical and electrical equipment to keep them in good working condition at any time, make inspection records every day, and archive the inspection results and rectification every month for future reference. In order to solve unexpected accidents, 24-hour duty provides a reliable guarantee for dealing with accidents in the shortest time.

3. Strengthen the safety inspection of key parts, and implement "one post and two responsibilities", that is, ensure the operation records of power distribution duty and the handling of power distribution accidents, take into account the night scene and normal lighting in public areas, and carry out emergency treatment for some emergencies! Conduct safety assessment and inspection of existing equipment, and rectify problems in time to prevent them before they happen.

We strictly implement the relevant regulations, resolutely ban them and rectify them within a time limit. In order to put an end to accidents, we have truly achieved "promoting rectification through inspection and ensuring safety through rectification". In order to ensure the safety of key parts, key links and key time periods, we pay special attention to the safety inspection of public areas and commercial merchants.

Third, earnestly carry out daily inspection work.

1, cooperate with fire safety inspection. Timely rectification and maintenance of fire shutter, smoke control fan and other hidden dangers.

3. Regularly check the night lighting timing power-off control system, night lighting, mechanical and electrical equipment and public facilities, and make daily inspection records. This year, * * * plans to replace more than _ _ _ _ _ of all kinds of lighting lamps and lanterns, and adjust and handle them at any time when abnormal conditions are found, and report to the leaders. For example, the advertising power consumption of western restaurants, the dredging of sewage wells caused by sewage discharge, and the quality of electricity consumption.

4. Regularly check the water supply and drainage pipe network, timely repair the damaged water supply faucet, fire hydrant and pipeline rupture caused by construction, and put an end to the phenomenon of water dripping, leaking, running and escaping within the jurisdiction.

5, according to the weather forecast in a timely manner to do a good job of power supply lines, grounding devices and outdoor cables and other electrical equipment, outdoor billboards, drainage pipes, etc. Find problems and solve them in time so as to plan ahead.

Four, strict operating procedures, strengthen equipment maintenance, fully cooperate with the maintenance unit debugging and maintenance work.

1, strict brake switching operation system, implementation of safety measures, on-site safety supervision and management. If it is found that the thermostat of No.2 transformer cannot work during maintenance, contact the manufacturer for repair in time; Replace the reactive power compensation switch, capacitor and contactor in time (within the warranty period). At the same time, the low-voltage equipment in the distribution room was fastened and maintained in batches, which eliminated the power supply accident caused by poor contact. Operation of single equipment, power switching, cleaning and maintenance, and equipment acceptance after maintenance.

2. Complete the annual inspection of elevators and escalators, and transform the items that must be rectified in the annual inspection next year. Reduce the annual maintenance and rectification costs.

Five, do a good job, establish water sources, facilities and equipment ledger and technical data management.

1. Establish account opening ledger and seal management of business forms; All installed and replaced electric meters should be perfect, the construction records of installing and updating electric meters should be complete, and the removed old meters should be marked and put into storage. Establish an account of the electricity consumption reading of the old electricity meter and the meter number and capacity of the new electricity meter.

2. In daily work, all employees of the engineering maintenance department can strictly abide by the company's rules and regulations, earnestly convey and implement the spirit of the instructions of the property meeting, and complete various tasks. Take seriously the problems and rectification opinions raised in the inspection of the company and the project, and seriously rectify and implement them in combination with the actual situation.

3, completes the power supply equipment maintenance records. Establish a special account for major equipment, and record the maintenance items, models and quantities of replaced equipment and materials, and the operation of the equipment after maintenance.

4. Strictly control the maintenance cost and manage the maintenance materials. Regularly apply for maintenance material plan, and strictly implement the material warehousing management system; To ensure a certain inventory of commonly used spare parts, and register the outbound materials at the place of use. Do a good job of repairing the old and recycling the waste, repair the replaced parts, repair the old parts by replacing parts or reassembling them, and reduce the use of new parts.

5. Environmental sanitation and equipment sanitation. Divide the public * * * equipment and facilities within the jurisdiction into public * * * responsibility areas and individual responsibility areas, and each responsibility area has a special person in charge. Clean sanitary equipment in public areas regularly. Regularly clean and inspect the area under personal jurisdiction to ensure that the equipment in the power distribution room and equipment room is clean, free from oil pollution and dead angle, and ensure the normal operation of the equipment.

Over the past year, all the staff of the engineering maintenance department have done a lot of work for the company wholeheartedly. Whether in the office or in the field, they can do as required, but some work is still insufficient and can not meet the requirements of the company. We will make up for the shortcomings in the future work, further improve the ideological quality and personal skills of each employee and make greater contributions to the development of the company.

Property maintenance summary report 2

With the support and help of the company leaders and departments, and with the joint efforts of my colleague Qi Xin, I successfully completed the functional work of the department according to the company's requirements and deployment. Through one year's study and work, the working mode has made a new breakthrough and the working mode has changed greatly. The work of the Maintenance Management Office in the past year is summarized as follows:

First, the daily management of the management office.

Since the company implemented the "three decisions" and the sub-management office, this has become a brand-new field of our work. The management office is an important window department of the company's residential property service image, a daily maintenance, management and service organization under the leadership of the general manager's office, and a guarantee department to promote all work to the company's established goals.

The work of the management office mainly includes daily complaint handling, fee leasing, infrastructure equipment maintenance, environmental sanitation, greening maintenance, water and electricity maintenance and security. There are manuscript processing, file management, manuscript approval and delivery, meeting arrangement, study and training, inspection by higher authorities, visits from other units, guidance, etc. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.

Second, the daily complaint handling and maintenance work

1, handling complaints.

In the whole year, * * * accepted a total of 1432 complaints, handled 1420 complaints and was processing 12 complaints, with a handling rate of 99%. Among them, there were 647 complaints about water and electricity, 49 complaints about house maintenance1piece, 30 complaints about security doors and unit doors1piece, and 64 complaints1piece.

In the whole year, the complaints mainly focused on 1, 2, 10, 16# roof building residents leaking water, the owners of buildings 2 and 7 complained that the construction noise of building 3 disturbed people, and the owners of buildings14 complained that the hotel room played mahjong at night and there was no roof garden. The owners of buildings 16 and 17 complained about the cooking fume and noise of the hotel, and buildings 18 complained about the noise of the kindergarten and the cooking fume. Most of them have been dealt with, but the owner of 18# building reported that the lampblack and noise in the kindergarten still exist. After coordination with the person in charge of the kindergarten, the kitchen has been relocated and has been significantly improved.

2, charging work.

The annual fee collection work was successfully completed. Except for a few owners who refused to pay for some reason and the property was vacant, all the fees receivable have been recovered. The leasing work is also completed by quality and quantity, which can make full use of resources, revitalize funds as much as possible and generate income for the company.

3. Daily maintenance.

This year, according to the work plan made by the company at the beginning of the year, the maintenance, environmental sanitation and greening of infrastructure such as Xinxing Garden, Cuizhu Garden, Xiangzhou Garden and base camp were successfully completed.

4. Environmental sanitation.

In terms of maintaining landscaping, cleanliness and hygiene, we constantly improve and change management methods, and try our best to make landscaping intact, clean and tidy. There are no green pests, no deaths and no plant diseases in the area all year round, creating a comfortable and warm home for the residents in the area.

5. Water and electricity maintenance.

Mainly responsible for water and electricity maintenance and daily management of 35 houses including Xiangzhou Garden, Xinxing Garden, Cuizhu Garden, Group Company Headquarters, Hutian Garden and Shengzi Warehouse; The annual average monthly loss rate of hydropower is 2.2-2.8%, which is strictly controlled within the allowable range; Four power distribution rooms, five elevators, two high-rise booster pumps and fire-fighting facilities in the jurisdiction are operating normally, and no safety accidents have occurred.

6. Decoration management.

According to the work arrangement and plan at the beginning of the year, the decoration management has gradually entered the formal track this year. The new decoration service agreement and management regulations compiled by the company have been implemented, which reasonably blocked the loopholes in the previous imperfect decoration management, implemented the daily patrol registration system, and handled the problems in time when found. The phenomenon of illegal decoration has been significantly reduced and declined, and there have been no safety accidents and major complaints caused by violations.

7. Safety management.

This year, the safety work is generally good, and no fire or robbery accidents have occurred in the area. However, in the second half of the year, a car was stolen. Fortunately, the case was solved and the stolen vehicle was recovered. Therefore, there should be no negligence, paralysis and luck in safety work, and more efforts should be made in the access management of foreign personnel and vehicles to avoid similar or more serious accidents.

Third, strengthen study and improve professional level.

Because I feel the burden of this department, and there is a certain distance between the knowledge, ability and experience of some employees in the office and their posts, I have never dared to treat it lightly. I ask all employees to strengthen their professional knowledge, learn from books, learn from leaders around them and learn from colleagues, so I obviously feel that there has been some progress this year.

Through continuous learning and accumulation of experience and knowledge, everyone has a certain working foundation and can deal with various problems in daily work. After one year's training, their organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all work, can treat all tasks with a correct attitude, love their jobs, and strive to implement them in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Four. Existing problems and future efforts

Over the past year, our employees have been able to work conscientiously and creatively, and have made some achievements, but there are also some problems and deficiencies, mainly in the following aspects:

First, most employees of the management office are not property professionals, and a lot of work is done while groping, so that sometimes they can't do it with ease, and the work efficiency needs to be further improved;

Second, some work is not detailed enough, and some work coordination is not in place;

Third, the theoretical level of relevant majors is not suitable for the requirements of the company's work;

Fourthly, with more and more vehicles, the roads in residential areas are full of vehicles, which brings great safety hazards to pedestrians and vehicles. The main reason is the serious water leakage in the central underground parking lot. * * * Parking space 125, of which 53 parking spaces are leaking, and the owner is unwilling to stop.

Fifth, the hydropower losses in the base camp, Xinxing Garden and Cuizhuyuan are serious, mainly due to the aging and corrosion of pipelines and instruments, and the lax management of daily inspection, which leads to serious theft, leakage, running, leakage and dripping;

Sixth, at this stage, many property infrastructures under our jurisdiction have passed the warranty period, and the expenses incurred are now borne by property, real estate and engineering companies;

Seventh, at present, the property management fees of Cuizhu Garden and Xinxing Garden under our jurisdiction are relatively high, and there are losses, mainly due to the small scale of the property and the relatively large investment in human and material resources. This kind of property is also an obstacle to the company's benefit growth, which is not conducive to the company's development.

Property maintenance summary report 3

The property service industry in _ _ _ is facing many severe challenges, the economic benefits are not as good as those in previous years, the market competition is fierce, and there are higher requirements for property maintenance. In order to meet the requirements of the market, under the leadership of the group company, we constantly improve the engineering maintenance skills, so that the overall work performance, professional skills, service attitude, rules and regulations and the management of peripheral units in _ _ _ city have been gradually and obviously improved. Therefore, _ _ _ _ is a simple and extraordinary year. In order to sum up experience, find the gap, plan the prospect, and push the work in the second half of the year to a new level, the work in the first half of the year is summarized as follows:

First, the main work report:

1: complete _ _ _ _ building door renovation and lock replacement, check valve maintenance of fire pipeline and water leakage maintenance.

2: _ _ Building, the east manhole cover of commercial and residential building is welded and installed, and the sewer of commercial and residential building is dredged.

3: Install _ _ _ 19 #, 24#, 25#, 7# and meter reading pipelines for small and high-rise meters.

4. Install water supply pipes for five merchants in _ _ _ _ _ _ 1 # shopping mall.

5: _ _ _ _ Repair of east wall railing.

6. Install solar energy pipes in _ _ _ _ apartment.

7: Replacement of south wall railing in _ _ _ _ _ community.

8: Replacement of manhole cover in 8:C4 # building.

9: Install _ _ _ _ garden speed bump.

10: _ _ _ _ residential lamppost reinforcement.

1 1: _ _ office east railing reinforcement and enclosure iron sheet installation.

12: Three welding garbage trucks.

13:_ _ 7 # building drainage pipe repair.

14: Welding repair of roof railing of mechanical group.

15: Take an active part in the collective activities organized by the company, and earnestly complete the hygiene and cleaning work of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

Two. Daily equipment maintenance

At present, the overall situation of equipment maintenance in each community is still there, and all equipment is maintained according to the equipment maintenance instructions, and it is in good working condition at present.

Three. existing problems

1: The professional and technical level is still relatively lacking, and the level of an expert cannot be reached.

2. In the workflow, the uniformity of standardized operation is not strong, and the supervision and inspection of peripheral units are not detailed enough.

3. The maintenance list is not standardized and the handwriting is not neat enough.

The materials in the warehouse are not standardized, things are in a mess, and there is no obvious label.

5. Individual work progress is backward, and the efficiency and quality of maintenance work need to be improved.

6. The connection with the work of various departments is not perfect.

Four. _ _ _ _ _ _ _ _ _ _ _ The main idea of maintenance work of property management company.

In view of the above problems and weak links, the initial thinking of our _ _ _ _ _ property company's maintenance work in the second half of the year mainly revolves around "planning, perfecting, standardizing and implementing". And so on.

1: Plan: It is mainly to make a plan for the work in the second half of _ _ _ _, with progress every month, work every week and implementation every day. According to the actual work needs of the community, rationally allocate personnel, so that some people do the work and the responsibility lies with others.

2. Perfection: According to the company's "refined service standard" policy, the work of the maintenance department is _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

3. Standardization: further standardize the above work and other problems in the work in combination with the requirements of standards, with standards as the standard and the owner's satisfaction as the goal (including the management of peripheral units and industry standards as the standard), so that all work links are planned, systematic, implemented, inspected and improved, and relevant records are formed.

4: implementation; The planned work must be put in place, and the responsibility lies with people, so as to improve the sense of responsibility of our maintenance personnel. The peripheral units must be supervised regularly and irregularly, and the problems found should be solved in time to promote the implementation of various rules and regulations.

The above is my summary of the work in the first half of _ _ _ _. Please criticize and correct me if there are any shortcomings!

Finally, I sincerely hope that in the future property maintenance work, Qi Xin will work together, under the leadership of leaders and with the help of colleagues, to make the maintenance work of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ and strive for by going up one flight of stairs.

Property maintenance summary report 4

I. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ In this regard, I would like to express my heartfelt thanks to all leaders and colleagues.

During the short and long probation period, I seriously studied the articles of association of the company, strictly performed my personal duties, reassured the leaders and satisfied the owners. Summarized as follows:

First, study hard and summarize and improve.

As soon as I joined the company, I was entrusted with a heavy responsibility as a field maintenance engineer in 10 and 1 1.

Faced with so many owners, when they first came into contact with the service industry, they were unfamiliar with their business, and it was inevitable that they were worried about their work-many places were not familiar with it, which made me feel "like a mountain" on the one hand and a long way to go on the other.

However, with the care of leaders and the help of colleagues, this kind of worry soon vanished. When encountering difficulties, everyone patiently teaches: whether it is to take the owner to inspect the house, check the problem points of the house inspection list for maintenance, or feedback to inform the owner to re-examine and sign, release the morning meeting, or write letters, basic etiquette and take photos on the spot. , have been supported by colleagues, especially the front desk information officer, and have been generous for many times.

Everyone knows that I am new here, and they take special care of me. Every time someone kindly reminded me not to miss it, and even taught me how to cancel the order and close the problem point ... everything touched me. Philosophers say that a perfect team is the guarantee of success, and I deeply feel this in a charming big family.

In order to integrate quickly, I take a small notebook with me. When my colleagues remind me of something, I will write it down on the spot and then read it often to show my vigilance. Always sum up your own shortcomings, learn from others' strengths and improve your professional level. From ignorance to understanding, from the beginning to the details, it has been praised and supported by many owners, which makes me very happy and feels that my efforts have been rewarded.

Second, love and dedication, warm service.

I just arrived in the 10 and 1 1 areas, which happened to be centralized delivery.

When I took the owner to inspect the house, I seriously answered every question raised by the owner, and explained in detail the planning of the community, the brand of interior decoration materials and the matters needing attention in house maintenance. Record the owner's dissatisfaction in detail, and distribute the problem points of the house inspection list to all subcontractors for maintenance in time; Inform the owner to re-examine the completed problems and sign the house inspection form.

Most owners are satisfied with our service, and our labor is praised by the owners, which also adds a touch of bright color to the _ _ _ team.

After the delivery of the house, with the improvement of the occupancy rate of the owner, there are more and more maintenance problems. Every time I receive a repair report, I quickly go to the scene to check and confirm the non-man-made damage, fill in the maintenance plan and inform the owner, then send a bill to the workers to arrange the repair at the owner's house, and sign it after completing the task. Then I have been responsible for entering the house maintenance platform to cancel the order and close the problem point in the company's cm network.

Third, handle affairs impartially and treat people sincerely.

Sometimes owners do not pay attention to man-made damage, such as planting flowers and watering a house, which leads to the expansion and deformation of the floor. Calling to complain is the quality problem of our materials. I will explain this situation after on-the-spot investigation. No matter whether the host growls loudly or cynically, I will be honest with him.

The Bible says that when other people's anger burns, you can only put it out if you treat it calmly. Most owners will be influenced by our attitude. I believe that if you treat others with sincerity, they will put themselves in your shoes. The company's system can't be chaotic. As long as it is not chaotic, others can't be chaotic.

Fourth, rigorous and meticulous, self-discipline.

Every time you go to the host's house, you should wear a shoe cover regardless of whether the host is in charge or not. It is one thing to say politely that "there is no need for chaos at home", and it is another to abide by the company system. Once in a repair shop, the owner was very cheerful and seemed to be a cultural person. He also handed it to the construction workers when he smoked it himself. I resolutely stopped "you can't pick up cigarettes and smoke in the master's room". The host advised that "rules are nothing more than human feelings." I replied, "Human feelings are not a bad rule." The host smiled, no longer reluctant, but also praised us _ _ "self-discipline, people always respect."

Five, love the owner, timely feedback.

Based on the service concept of "thinking for the owner and taking the owner as the center", I will call the owner after each maintenance and ask him if he is satisfied and what needs to be improved. Frequent communication with the owners has also enhanced mutual trust and understanding.

Sometimes enthusiastic hosts will also send some small gifts, such as mineral water and snacks. I am deeply grateful and refuse to take "serving everyone is my job responsibility." Some owners also posted praises on the charm forum, and even wrote poems to each other. "There is a heroic spirit, and it is difficult to solve worries between talking and laughing ... Love is one in a million. Who said that women are not as good as men?" So kind that I can only thank him for his kindness.

Although I am young and have limited work experience, I will give full play to the advantages of young people, such as studious, diligent and energetic, and strive to become an outstanding talent and contribute to the development of the company. With the concern of leaders and colleagues, I will be more confident to do a good job in maintenance.

Property maintenance summary report 5

How time flies! When I touched the keyboard to make the last call, it was already 2 1.35. No matter how late the owner wants to rest, or what projects he enjoys, he can't call again. Because this is a reminder call, because I also want to rest.

I picked the seeds of purple England, like the seeds of velvet trees, and wrapped them in seeds. Sometimes tiny branches and leaves stung my arm and immediately swelled up, and I totally ignored them.

I made a grate to install the manhole cover of the rain ditch to prevent fallen leaves and cigarette butts from falling into the ditch pool. The iron net will scratch my arm when it is rolled up. I completely ignored it.

I waved a broom at the exit of the garbage truck, and the dirt brought in by the ground wheels wet by autumn rain polluted the roads in the park. I need to clean up the traces.

I completed the "personal" experience of "greening", "maintenance" and "cleaning" in three days. A "safe" experience is a greeting in the morning. I have replaced the early greetings of the late children in the customer service and the "security guard" on the doorpost. Only by being alone and experiencing the experience personally can we "reach the standard" in the provincial excellent residential demonstration community project.

Everyone is like this.

I remember that when I first arrived in the park, I served as the customer service supervisor and business supervisor of the enterprise department, and recorded that the lawn at the junction of the North Ring Road and the central route of the park was often crushed by motor vehicles, and the grass had withered and the loess was exposed. I participated in the whole process of leveling the grassland, carried the abandoned Shi Zhuan that I personally dismantled, paved it on the leveled ground to make three parking spaces, and moved a one-ton modeling stone, which was rolled across the road with a flat plate and a lever. Smart, my own tongue-tied ability is "bigger than the sky"

Treat every owner with self-confidence, hard work, vision and smile, leaving an impression of generosity, modesty, concealment and closeness to the owners. Show understanding, care and love for the host. From strangeness to intimacy, alienation to harmony, dissatisfaction to satisfaction, anger to smile.

Smile is an indispensable skill for property practitioners, and it should be sincere and kind from the heart. Dedicate a sincere smile to every owner and provide thoughtful service for every owner. Enthusiasm and persistence; Respect others and master, and never despise anyone or master.

"Honesty makes people invincible in the world", be careful; Say whatever you want; Words should be true; Sincerity comes from your heart.

What we "_ _ _ _ _ _ _" want to do is the details, that is, pay attention to everyone and every owner. Pay attention to the different needs of each owner and their big and small things.

"_ _ _ _" and "six hearts" services can be embodied in big and small things. I often reflect. The charging rate is the most important economic indicator of customer service, but the easy and difficult charging is mainly reflected in doing things for the owners, doing big things and small things, and doing good things for the owners. The charging rate is the cumulative result of what they have done.

Why should the owner's satisfaction be above 90%? Why should the quality of the park be of high standard, better than "excellent city" and better than "excellent province"? The boss of the company has been doing great things.

This project has been running for nearly two years, but it still does not show the feeling of a mature community, and the problems of limited new personnel and knowledge are outstanding. Customer service staff will have more and more problems. They are so clever that they have to leave sesame seeds and hold watermelon tightly. Honest customer service staff should do some small things and get stuck in practice. Trivia is the characteristic of property management, and doing trivia is the essential embodiment of being a property manager.

I'm afraid everyone knows and doesn't know how big or small the property work is. The concept of the owner's business scale is easy to sort out, and the appeal of the complaint is also very clear. But there is really no difference in the size of each owner's appeal, because that is the difference between the owner's own actual interests and personal feelings. When the customer service staff touches something in the owner's hand, it is wrong for you to divide the size itself, which is fatal to the service industry.

I know I'm already the customer service supervisor. When I put off one question after another, I know that this is an unqualified customer service supervisor and an unqualified property manager.

Service and management. Property work depends on service and management, and quality is the satisfaction and recognition of our property. Improve customer satisfaction, be responsible for daily customer reception, and accept customer repair reports, complaints and suggestions. , and arrange relevant personnel to handle it, that is, to ensure the owner's satisfaction, to be responsible for the comprehensive work of basic services such as equipment, maintenance, greening, cleaning and safety in the park, to be responsible for customer communication, and to receive repair reports, complaints, suggestions and problems left over from the project according to the requirements of the property service entrustment contract and ISO9000 quality system.

Articles related to property maintenance work summary report:

★ Summary of four people's work in property maintenance

★ Annual Work Summary of Property Maintenance in 2020

★ Model essay on property maintenance in 2020 work summary

★ Model essay on personal work summary of property maintenance

★ Year-end summary report of property maintenance worker

★ Four annual work summaries of property maintenance department.

★ Model essay on summary of maintenance work of property company

★ Model essay on summary of property maintenance work

★ Annual work summary, outstanding individual in property maintenance, selected for 5 articles.