Is it reasonable for the hotel to refuse to refund the fee because it can't stay in the hotel for some reason?

Unreasonable, first of all, it is necessary to make it clear whether it is booked on a third-party platform or directly at the hotel. If many platforms booked on third-party platforms will indicate hotels that cannot be unsubscribed, if you can't stay at this time for your own reasons, it may be more difficult to refund. If you booked it at the front desk of the hotel, you can go directly to the manager or directly to the market supervision bureau to complain.

In transactions, operators often take advantage, while consumers generally have little knowledge of goods and services. In the fierce social competition, operators often cover up some defects of goods in order to seek the greatest benefits.

Extended data:

According to the provisions of Article 28 of the new Consumer Law:

"Operators who provide goods or services through the Internet, television, telephone or mail order. And operators providing financial services such as securities, insurance, banks, etc., shall provide consumers with information such as business address, contact information, quantity and quality of goods or services, price or cost, time limit and method of performance, safety precautions and risk warnings, after-sales service, and civil liability. "

This is a highlight of the new consumer law in terms of consumers' right to know.