How to do a good job in hotel service industry?

Since we are engaged in the service industry, you must (I mean, you must) accept the unequal relationship between you and your guests. Although the customer is not God, your boss can't pay you without the customer, so to some extent, the customer is really your food and clothing parents (you see that Degang Guo greets his food and clothing parents every time he performs, although you know this is a show, you can still feel respected as an audience). It is the basic quality of a service staff to show due respect to them and even endure the unreasonable troubles of some customers. You will never be happy in this industry if you don't adjust this mentality properly.

Secondly, when I meet such a person who makes a hullabaloo about in public, my practice is not to argue with him at all. I have what you want, but I don't. I just can't help you

If I can't help my clients, I will definitely apologize. Even if it weren't for me, the guests would still make trouble, and I would only apologize again. I can't solve it anyway. The boss will solve it. Although there are already 10 thousand grass mud horses running by in my heart, I will never let my guests feel that I have greeted his ancestors 10 thousand times in my heart in words and expressions. The reason is that I said in the last paragraph that this is a question of professionalism.