Traditional Culture Encyclopedia - Hotel franchise - How about the butler service in United Family Hotel?
How about the butler service in United Family Hotel?
1, familiar with hotel room product knowledge and sales policy; 2. Assign rooms and check-in procedures for guests according to the reservation and guest requirements; Handle room change, extra bed, late check-out and other procedures for guests; 4, according to the hotel service standards and service rules for guests to handle safe services; 5. Master the room situation on duty and the housing situation of various important guests, meetings and teams; 6, report to the superior guest complaints and guest evaluation of the hotel; 7. Keep sensitive policies of the hotel and personal information of guests; 8. Keep the maintenance work area highly clean and tidy. Requirements: 1 or above, good language expression and communication skills, English listening and speaking ability is preferred; 2, familiar with reception etiquette, strong sense of service, work experience is preferred.
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