Is it forbearance or forbearance for the guest to hit the receptionist?

The attitude of the hotel is very calm. Actually, you know he's drunk. Don't use words to intensify. Whatever the reason, you will suffer. In this case, if you don't ask the manager on duty, observe the guest's mood. If the guest is really aiming at you, tell him politely, ask for instructions again, let the students handle it, avoid the limelight, and inform the manager on duty or the lobby manager to handle it. Dealing with this kind of thing depends on personal experience and wisdom. It's normal that you just entered the hotel industry and don't know how to deal with it. However, what I want to emphasize to you in the training is that you should immediately inform the management on duty to deal with anything that can't be handled. AM is a 24-hour system. View original post >>