Traditional Culture Encyclopedia - Hotel franchise - As a store manager. What should be paid attention to.
As a store manager. What should be paid attention to.
2. Timely and accurately report all kinds of problems encountered in operation to the company. Pioneering and enterprising, combined with reality, dare and be good at putting forward various rationalization suggestions.
3. Be responsible for formulating service specifications, processes and marketing strategies, and organizing their implementation after being approved by the Operation Department. Strive for perfection in business and constantly improve management level.
4. Review the business statements of the day, conduct business analysis, make corresponding business decisions, and ensure the safety of business funds.
5, often organize seasoning division, lobby supervisor, foreman, etc. According to the opinions of dining guests, improve and improve the service and food quality.
6. Supervise the daily operation of our store, make attendance records on time, prepare employee attendance sheets at the end of the month, and check employees' attendance, gfd and personal hygiene.
7, hospitality, modesty and prudence, often communicate with guests, solicit feedback, properly handle the complaints of guests, and constantly improve the quality of service.
8. Strengthen on-site management, stick to the front line of business hours, fully grasp the operation situation in the store, and find and solve various problems in operation in time.
9. Strengthen property management, master and control the use of goods, reduce expenses and loss of goods, strictly control costs and put an end to waste.
10, pay special attention to service quality, food quality, food hygiene, environmental sanitation, public security and fire safety, etc. , the responsibility to people, to prevent all kinds of safety accidents.
1 1. Check the running status of the equipment, the use of tableware and utensils at any time, and timely maintain, maintain and replace them. Earnestly implement the in-store expenditure reporting system, and ask for instructions before implementation if it is beyond the scope of authority.
12. Strengthen employees' on-the-job training, and organize employees to learn service skills and marketing knowledge with new ones and old ones on a regular basis.
13, do a good job in attendance (including the manager's own attendance), assessment and evaluation of all employees, adhere to the principle of fairness, impartiality and openness, and report the assessment to the company's personnel department. Managers who leave for more than 30 minutes must report to their superiors for approval and inform their subordinates clearly before leaving.
14, regularly organize employees' business skills training, and constantly learn various rules and regulations to enhance our cohesion and competitiveness.
15. Organize in-store management to hold regular management meetings.
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