Traditional Culture Encyclopedia - Hotel franchise - What does the service details training in catering include?
What does the service details training in catering include?
2. Try to check whether there are foreign objects in the dish before serving, and add a checkpoint to reduce the possibility of complaints. As far as the loss of interests of restaurants is concerned, it may be compensated at this level.
3. When serving food, announce the name of the dish clearly and loudly for customers to enjoy. Doing so can let the guests know clearly what food they are eating. Because not one guest orders all the dishes in a table, the name of the dish can let other guests know and remember the name of the dish, and accumulate the next batch of guests for the restaurant.
4. When serving, remind the guests to avoid pouring soup and wine on the guests.
5. When serving, do a good job before serving, and consider the serving position of the next dish.
6. The serving rule is left-upper and right-back; The rule of pouring drinks is to exit from the top right. Both service postures are T-steps.
7. If the food served is not ordered by the guest or served at the wrong time (such as cold food before hot food), it should be returned to the room delivery department in time for proper handling.
8. Tell the guests in time after all the dishes are served and drawn.
Extended data:
The importance of catering service details training;
1. Catering service details training can develop employees' potential ability, promote their personal development, improve their self-confidence and ensure their occupational safety.
Moreover, as an employee, it is very important to know how to do your job well, which is what everyone calls professional peace of mind. With a sense of professional security, we can have a centripetal force for the enterprise and truly provide customers with higher service quality.
2. Training in catering service details is also conducive to enhancing the value of employees and creating promotion opportunities, which meets the requirements of employees for future development. At the same time, taking part in training can also make employees expand their knowledge and work areas. The more knowledge employees learn, the stronger their ability, the greater their own value, and the better their development. This is also a behavior that is beneficial to both shops and individuals.
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