Traditional Culture Encyclopedia - Hotel franchise - Catalogue of classic cases of hotel management

Catalogue of classic cases of hotel management

The first chapter is the basic theory of hotel management

Case 1 hilton's golden rule

Case 2, two bosses, two ways

Case 3 "Green" Lakeside Hotel

Case 4 After violating the hotel system

Case 5 "Two Sharp Knives" in Hotel Safety Management

Case 6 Brand Management and Group Development

Case 7 "Economic Man" and "Social Man"

Case 8 new thinking of managers

Case 9: Beijing Old Tea Restaurant

Chapter II Hotel Organization and Management

In case one, how should the general manager decide?

Case 2: the troubles of private entrepreneurs

Case 3: The tragic end of General Wu

Case 4 Xiao Zhang's confusion