Traditional Culture Encyclopedia - Hotel franchise - Catalogue of classic cases of hotel management
Catalogue of classic cases of hotel management
The first chapter is the basic theory of hotel management
Case 1 hilton's golden rule
Case 2, two bosses, two ways
Case 3 "Green" Lakeside Hotel
Case 4 After violating the hotel system
Case 5 "Two Sharp Knives" in Hotel Safety Management
Case 6 Brand Management and Group Development
Case 7 "Economic Man" and "Social Man"
Case 8 new thinking of managers
Case 9: Beijing Old Tea Restaurant
Chapter II Hotel Organization and Management
In case one, how should the general manager decide?
Case 2: the troubles of private entrepreneurs
Case 3: The tragic end of General Wu
Case 4 Xiao Zhang's confusion
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