Administrative front desk personal debriefing report template

Personal debriefing report of administrative front desk 1 1. Make an appointment for an interview, cooperate with relevant personnel, make an appointment for an interviewer by telephone, and receive the interviewer after the appointment. For example, let the interviewer do an interview in English or Chinese, and give the interviewer an interview and some follow-up work.

2. Handling of entry and exit procedures: all employees must go through relevant procedures whether entering or leaving; Such as: issuing/collecting access cards, stop signs, work cabinet keys and stationery.

In the future, I will work harder to improve the service quality, have a good service attitude towards the company employees and foreign guests, and try my best to satisfy them. Doing things quickly and efficiently and trying not to make mistakes are all my goals. In addition, I will strengthen etiquette knowledge and Mandarin learning to improve my comprehensive quality. Although I have some small defects, I believe that with my own efforts, I can create a good facade image for the front desk of our company.

I didn't know until I stayed in the company for more than two months. I was not familiar with the company's operation mode and workflow at first. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content in a short time, and my responsibilities made me make continuous progress in my work and benefited a lot. In the past two months, although no positive results have been achieved, some progress has been made. Now I would like to briefly report my work since I entered the company to the leader:

In my current job, I am mainly responsible for the management of customer service, medical guidance and consultation hotline. According to the proposed work plan and the arrangement of the leaders, the work of this department is smooth. Due to the short entry time, I will summarize the main work for three months. Please criticize and correct me. The specific summary is as follows:

I. Main Work Completed

1, customer service and medical guidance management

As the characteristic service department and window department of our hospital, the customer service department tries its best to cooperate with the hospital's service construction according to the hotel's service standards and management mode, adheres to the principle of combining centralized training with post supervision, realizes weekly training and monthly assessment, effectively improves the comprehensive quality of the guide doctors, and standardizes the etiquette requirements of the guide doctors in terms of language, behavior and image in their work through training and assessment, and strengthens the inspection of daily etiquette. By paying attention to etiquette, we have improved the comprehensive quality of consulting doctors, improved the quality and taste of service, and made our own efforts to build a "famous brand hospital" in our hospital.

In practical work, in order to show enthusiastic service, medical guides pour a cup of hot water for customers to feel warm, take the initiative to pick up and drop off customers with mobility difficulties, carry goods for customers, and give on-site guidance to answer customers' questions. Special job requirements require doctors to stand for a long time, and are not allowed to lie on the workbench or leave their posts without authorization, resulting in varicose veins in their legs to varying degrees. At the end of the day, my legs are sore and sleepy, but I have no complaints; On average, there are about 100 new and follow-up customers every day, and the service terms such as "Hello", "Can I help you", "Please wait a moment" and "Sorry" appear repeatedly, which reflects our hospital's warm, thoughtful and humanized service in polite service.

In the cooperation between departments, it is difficult for the customer service department to have one post, so it is necessary to cancel the rotation of doctors and support the work of other departments, such as nursing department, planning department (issuing magazines) and other departments. In order to work, doctors overcome the hardship that one person is not suitable for multiple tasks, work hard, and offer their enthusiasm for work without complaint.

When dealing with patients' complaints, I take the initiative, enthusiasm, thoughtful and patient working attitude and the working principle of being responsible for the hospital, the patients and myself, seriously receive every complaint and quickly transfer it to the dean's office to answer every consultation, thus taking care of the unity of the interests of the hospital and the patients to the maximum extent. In view of the new situation of our hospital's increasing popularity, the customer service department has established a relatively standardized customer suggestion file, carefully understood the customer situation and collected customer suggestions, which eased the customer's mood to a certain extent, provided convenience for other business departments and optimized the service quality. Through the service of receiving complaints first, the distance between doctors and patients is shortened, the service content of our hospital is enriched and the affinity of the hospital is increased.

As the first window unit of the hospital, the medical guide desk has heavy work, complicated things and many clues. In view of this actual situation, I started with strict regulation and implementation to strengthen management. On the basis of clear objectives and tasks, take the lead in setting an example, what doctors are required to do first, and what doctors are required not to do. In the work, quantifying the work, clarifying rewards and punishments, and fully mobilizing the hard work of all the doctors have brought glory and enthusiasm to our hospital, coordinated the work among departments, and promoted the overall work quality and efficiency of our hospital.

(2) hotline work

As an important service window of our hospital, the work of consultation hotline basically belongs to the normal and steady development stage at present. Since March, the number of outpatients from telephone consultation to appointment has also increased to varying degrees. With the urging and help of General Manager Wu and Director Dong, and with the cooperation of doctors, the patient's rate of seeing a doctor reached 98%, which improved social and economic benefits. I have mainly done the following work:

(a) to formulate the post system of departmental consultants;

(2) Discuss the telemarketing plan with the consultant to improve the patient's rate of seeing a doctor;

As the administrative clerk of xx Company, I will summarize my work this week as follows.

First, a pragmatic work attitude:

For a week, I insisted on working hard, working hard, consciously safeguarding the company's corporate image, doing my duty and trying to avoid any mistakes in my work.

Administrative clerk is a service job, which is more complicated.

(1) Provide various services every day to ensure the normal work of the business department, the documents department, the shipping department, the finance department and the design department.

(2) The daily work of clerks is trivial, which requires care and prudence, and cannot be neglected, let alone sloppy.

(3) Under the guidance of MAY, the manager of the administrative department, make the memorandum of the day. I put the day's work in the memo and finished it one by one so as not to miss it.

Second, due diligence, do a good job in administrative personnel:

Conscientiously do their own work and daily routine work, assist leaders to maintain a good working order and working environment, and make file management more and more standardized and standardized. At the same time, do a good job in logistics services, so that leaders and colleagues can avoid worries, and under the direct leadership of the department manager, actively do the daily housekeeping work of the department.

1. Daily reception work: When answering the phone, use civilized language, speak kindly, warmly and politely to receive the visits of factories and foreign customers. When I encounter related problems, I will try my best to answer those who come to consult or ask for help or convey them to relevant leaders in time to solve them.

2. Material management: make the company's daily office supplies requisition, manage the material requisition, and register the requisition according to the department's requisition.

3. Document management: according to the needs of work, make various forms and documents at any time, at the same time complete the printing, scanning and copying of documents handed over by various departments, and upload and distribute the notices and documents issued by the company in time.

4. Personnel file management: classify and archive the files of on-the-job employees and former employees, scan and archive them electronically, and organize and bind the evaluation forms for new employees.

5. Recruitment: check emails, read resumes, and make appointments to arrange candidates for manager interviews and general manager re-examinations.

6. Travel arrangements for business meetings and exhibitions: make travel plans, book domestic and international air tickets and hotels to ensure the normal travel of business travelers.

7. Financial work: review and apply for office supplies and express delivery fees, pay air tickets and hotel fees, and ensure the timely payment of monthly settlement fees of relevant cooperative companies.

8. Express delivery: do a good job in the registration, receipt and submission of domestic and international consignments, regularly check the receipt of customers on DHL and ARAMEX websites, and report any abnormal express mail to foreign business personnel and relevant leaders in time.

9. Assistance: Assist the department manager to organize and arrange the company's activities and promote the company's corporate culture.

Personal debriefing report of administrative front desk 4 1. Complete the matters assigned by the department.

Make restaurant consumption report twice a month (once every two months) and check with restaurant leaders; Make statistics on paper consumption and telephone records at the beginning of each month and submit them to the enterprise management supervisor for reporting, so as to save the company's resources as much as possible; Make monthly reimbursement forms for SF Express and Shentong Express freight and miscellaneous expenses and submit them to the Finance Department for reimbursement; And register the requisition list of office building mineral water (barrels, vials) and office equipment materials (paper, ribbons, ink cartridges).

2. Complete the daily work within the normal jurisdiction.

Replace fax ribbon, spare copier and printing paper; Deal with tape and paper jam problems of fax machines, photocopiers and printers; Register paper consumption and outgoing phone records every day; Replacing drinking mineral water; And the portal management of the first floor corridor and sample reception room.

3. Information processing and work records

Filter incoming calls and transfer the received information to the required departments in time; Pay attention to the fax content and convey it to the superior in time; And record the contact information of suppliers and common contacts, so that you can see the information you need at a glance.

4. Notice and reception of visiting guests

Toilet paper, toilet paper, facial tissues and mineral water in the reception room should be put away in advance. When you see a guest standing up and greeting you with a smile, guide the guest to the required place to wait for contact, hand in mineral water or make tea in time for reception, and ensure that the guest will not leave work before leaving. If there are visitors during the break or any department needs anything, they will also rush to the reception desk for help at the first time. And assist in the application.

5. The work area is clean

Scrubbing the front desk every day and maintaining office equipment; And clean up the sewage next to the water cooler.

Finally, to sum up, in the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to serve the company! After becoming a full member, please also ask the leaders to criticize and advise, thank you!

Looking back on this month, I have many feelings. As a rookie who just entered the workplace, he was ignorant and didn't understand the so-called, but with the help of the predecessors in the administrative department, he stumbled all the way. Through this month's time, I also learned a lot, and quickly integrated into the small family of the administrative department, and my personal work understanding and work ability were also improved accordingly. The summary is as follows:

The time for personal debriefing at the front desk is always fleeting. After working in xx Company for half a year, I have gained a lot. Since taking office, I have worked hard to adapt to the working environment at the front desk and this brand-new job, earnestly performed my duties and successfully completed various tasks. The study and work in the past six months are summarized as follows:

First, study in practice and try to adapt to work. This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.

It is said that the front desk is the window of the company's external image. Just half a year has given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted politely, the attitude of answering the phone should be kind, the daily affairs of the office building should be handled carefully, and colleagues should be treated with humility and sincerity ... bit by bit, I can learn, make progress and benefit a lot from my work.

Second, learn the company's corporate culture and improve yourself. Joining the big group of xx, I really realized the connotation of "diligence, professionalism, self-confidence, vitality and innovation", which is the essence of xx culture, and I think it is also the driving force for every employee in xx to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I also ask myself to devote myself to my work with a positive and optimistic attitude. This has always been the goal and direction of future work.

Third, expand your knowledge and constantly improve yourself. Half a year's work has also given me a sense of crisis. At work, I will receive some faxes and materials in English, and some customers will call me for more professional consultation. So it is not enough to rely on my knowledge and understanding of the company now. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.

I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!