What is the standard of five-star hotel rooms?

1. Number and area standard of guest rooms: No less than 50 rooms (sets) can be rented, and 70% of the rooms (excluding bathrooms and corridors) have an area of not less than 20 square meters. There are single rooms, suites, luxury suites with at least 5 rooms and disabled rooms. The equipment in this room can meet the general requirements of the disabled.

2. Decoration reference standard: the decoration is luxurious, with luxurious upholstered beds, writing desks, wardrobes, clothes hangers, coffee tables, chairs or simple sofas, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other advanced supporting furniture. The interior is covered with high-grade carpet or high-quality wood floor. Using regional lighting, the target object is well illuminated.

3. Basic equipment standard: there is a toilet, equipped with an advanced bucket, a dressing table (equipped with a washbasin and a toilet mirror), a bathtub with a shower head (there is no shower head if there is a separate shower room), a shower curtain and a clothesline. Take effective anti-skid measures.

The bathroom floor and wall are decorated with luxurious building materials, with elegant and soft colors, zoning lighting and good destination lighting. Have a good exhaust system, 1 10/220V power socket, telephone auxiliary machine. Equipped with hair dryer and weighing scale. 24-hour hot and cold water supply.

4. Communication equipment standard: there are domestic and international long-distance direct dialing. There are instructions for use and a local phone book next to the phone.

5. Information equipment standards: color TV sets, audio equipment and closed-circuit television broadcasting systems. There are no less than 16 radio channels, including satellite TV programs or self-made programs, with channel descriptions and program lists. The broadcast content shall comply with the regulations of China municipal government. Self-run programs have at least 2 channels, which are broadcast at least twice a day, and the end time in the evening is not earlier than 1 am.

6. Equipment guarantee standard: It has very effective noise prevention and sound insulation measures, including inner curtain and outer sunshade curtain. There are stationery suitable for the hotel's own star, hotel service guide, price list, accommodation regulations, introduction of tourist attractions in this city, tourist traffic map of this city, newspapers suitable for hotel guests, etc.

7. Various service standards: guest rooms and bathrooms should be tidied/kloc-0 times a day, bed sheets and pillowcases should be replaced every day, and guest supplies and consumables should be fully replenished. At the request of guests, guests should clean and tidy the rooms at any time to replenish guest supplies and consumables. Provide turndown service and place good night cards, flowers or gifts. Hot and cold drinking water and ice cubes are provided 24 hours a day, and tea or coffee is provided free of charge.

There is a mini-bar (including mini-refrigerator) in the guest room, which provides enough drinks, puts hard liquor in a proper position, and is equipped with drinking utensils and wine list; When guests receive guests in the room, they can provide extra chairs and tea service as required. Provide wake-up call and message service; Provide dry cleaning, wet washing, ironing and repairing services, and return them to the guests within 24 hours. 16h provides express service.

8. Food delivery service standard: there is a food delivery menu and wine list, and 24-hour Chinese and western breakfast and dinner delivery service is provided. There are no less than 10 kinds of food, no less than 8 kinds of drinks and no less than 6 kinds of sweets, and there are food delivery signs that can be hung outside the door. Provide shoeshine service. Provide shoeshine service.

Star hotel evaluation process

"National Tourist Star Hotel Evaluation Committee" (non-National Tourist Star Hotel Evaluation Committee) is the only highest institution responsible for the national hotel star rating, and the National Star Rating Committee has an office as the office (hereinafter referred to as "National Star Rating Committee Office").

The office of the National Star Jury is located in the Secretariat of China Tourist Hotel Association, and its office address is: National Tourism Administration, No.9 Jianguomen Inner Street, Beijing. Five-star hotels will be evaluated in the third year after evaluation or review, and three years after 20 13.

After the hotel applies for a five-star rating, the local tourist hotel star rating agency will review the initial rating and report it to the National Star Rating Committee step by step, and the National Star Rating Committee will assign inspectors to conduct inspection and evaluation. The inspection is divided into two parts. Part of it is a thorough inspection, that is, a comprehensive inspection of hotel hardware facilities. The hotel must score 420 points in the hardware score of 6 10 before entering the next program, that is, the unannounced visit.

Star judges came to the hotel as guests and made unannounced visits to the cleanliness, service quality and maintenance of the hotel. Without letting the hotel know, he won the hotel in an unannounced visit. Only when the hotel scores more than 92% can it be passed. Finally, the five-star logo and certificate will be awarded by the national star judges. After the star rating is passed, the National Star Rating Committee will review the five-star hotel once a year.