Traditional Culture Encyclopedia - Hotel franchise - Will the hotel room attendant come to collect it?
Will the hotel room attendant come to collect it?
The main contents of hotel room service:
1, guests eat in the room. If it is a full meal service, they need to order food 1~2 hours in advance. The waiter should know the food and drink ordered by the guests in advance; Tableware and napkins are prepared before meals, and the dining car delivers the first dish soup and bread to the room. At this time, it is necessary to do a good job of setting the table according to the number of people eating.
2. When the guest is dining, the waiter should leave the room without the guest's permission. 1~ 1.5 hours later, I'll look after it again. If the guest requests table service, the waiter can stay and provide service according to the restaurant service.
3. The dining time of the guests is about 1~ 1.5 hours, with snacks, fruits or ice cream. The types and quantities of food and drinks are determined according to the customer's order.
Finally, send coffee or tea to the guests. After about 20 minutes, the waiter went to the guest room to clear the table and tidy the room at the same time, keeping it clean and tidy.
5, after-dinner service bill, generally ask the guest's opinion when cleaning up the room, and thank the guest. Then show the bill for the guests to look at, pay or sign. Bills and accounts should be sent to the cashier in the restaurant in time.
Matters needing attention in room service:
1. When receiving the guest's room service information, record the guest's requirements accurately and quickly, and repeat the guest's name, food, quantity and special requirements accurately.
The delivery man should remember the contents of the menu so as to introduce the guests and answer their questions.
3. The food delivery staff should pay attention to hygiene when collecting tableware, and check for defects in time. Non-recyclable tableware should be reported and sent to the dishwashing room for cleaning and disinfection in time.
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