Competitive speech by hotel lobby manager

A good speech can guide the audience and make them better understand the content of the speech. Nowadays, speeches appear more and more frequently in our field of vision, or are we at a loss about speeches? The following is my speech on the competition of hotel lobby manager for your reference, hoping to help friends in need.

Speech at Hotel Lobby Manager Competition 1 Dear leaders and colleagues,

Hello everyone!

I am very happy to participate in the competition in this hotel. I'm competing for the position of assistant manager in the lobby.

My name is xx and I was born in February. 200xx graduated from xx Tourism Economics School majoring in catering management, and began to work in the catering department of xx International Hotel in May of 20xx. Because of his excellent work performance, he was quickly transferred to the banquet service as the wedding host, which was recognized by the hotel management and praised by the city leaders.

Because of my good English foundation, I was transferred to a western restaurant and received professional western food service training at the hotel. At work, I found that the existing cultural level is far from meeting the needs of the work, so with the support of hotel leaders and colleagues, I took part-time jobs. In September 20xx, he entered the foreign language department class of xx College at his own expense and served as the monitor, which ended in February 20xx. Participated in the competition for positions C and D in xx Hotel in 20xx, and worked as assistant manager in the lobby for two years. In these two years, I have made some achievements in my work. When I receive complaints from guests every day, I can sum up my experience with the help of leaders and colleagues, and gradually mature after each summary and improvement.

Especially in VIP reception, it has been unanimously recognized by the leaders of hotels, companies and management committees, and won the honor of advanced individual and excellent team of hotels in 2005. 2008 is a year that all China people have been waiting for for for a long time, and it is also another starting point of my life. I am very grateful to the hotel for giving me such a good opportunity to study and train with more than 20 colleagues in a high-star hotel like Suzhou Tongli Lake Hotel. After studying in the position of duty manager in the front office for three months, I learned a lot, some of which I have come into contact with, such as reception procedure standards, details of handling guest complaints, collection and handling of guest opinions, etc. Through studying, I feel that I have broadened my horizons and enriched my mind.

Speech at Hotel Lobby Manager Competition 2 Dear leaders and colleagues:

Hello everyone!

First, I have strong personal qualities and am good at honing myself. Over the years, I have always insisted on speaking with my grades. In the grass-roots management work, I have led employees to complete important work such as the preparation for the opening of Area A and Area B, and served as the host of activities organized by companies or departments for many times. Require employees to do their jobs first and strive to improve their business skills. He won the second prize in the county hotel service skill competition and the third prize in the Guangzhou service skill competition.

Second, they have a strong sense of innovation and dare to challenge themselves. Innovation is the lifeline of hotel development. In my work, I pay attention to innovation, especially the innovation of management mechanism, such as: implementing the daily room management responsibility system, and refining the responsibility to people; Adopt the mechanism of open competition in the team, be good at empowering employees, encourage employees to leave their jobs, invite employees to participate in some discussions, formulate work ideas, and inspire employees to make suggestions for hotel development.

Third, have good management ability and the courage to surpass yourself. Years of experience in the position of foreman has formed a set of mature management experience. Since taking over the work in Area B, the working atmosphere has been greatly improved, and the staff turnover rate has been greatly reduced, especially this year, the turnover rate is 5%. Huangxing cleaning company's employee turnover rate is also relatively low.

Taking part in the competition today, I think my greatest advantage is a high sense of responsibility, which is the premise of doing anything well. If the competition is successful, I will work from the following aspects:

First, win people's hearts, build a team and strive to enhance the core competitiveness of the hotel. Without a first-class team, there will be no first-class enterprise, and the quality of employees determines the development of the hotel. First of all, we should strengthen business training by grasping team building (making training policies, determining training needs, making training plans and evaluating training effects). Second, we will continue to carry out team activities with the theme of employees' birthdays, improve team cohesion by enhancing employees' feelings, set up a special contribution reward mechanism, and add special rewards outside the company's salary system to create a good atmosphere of "getting in, staying and doing well" for customers.

The second is to expand the market, promote reform and strive to improve the economic benefits of hotels. Strive to complete the assessment indicators and improve the room occupancy rate. The occupancy rate of Room B has remained at around 60% this year. How to further explore the market space, I think: first, we should pay attention to the service of tourism team, improve service standards, formulate the reception process of tourism team, and do a good job in the reception of travel agency guests; Second, we must develop the conference team: from Monday to Thursday, the sales direction is mainly the conference team; Third, instill the marketing awareness of all employees, make personal sales plans (personal occupancy rate 1 1%), make monthly personal sales quantity, give employees extra sales commission, and improve the personal sales registration system; Fourth, raise individual agreement house prices. The FIT agreement is the biggest tourist source of the whole hotel, and the proportion of Block B is as high as 4 1%. Flexible prices should be implemented between individual agreements and individual agreements. Fifth, increase service facilities to meet the diverse needs of guests. Apply to the company to hand over the table tennis room and billiards room on the first floor to the housekeeping department to solve the problem of less customer service facilities and difficulty in attracting customers in the lobby. Set up special counters for local products in gyms that are not used frequently. This can not only increase income, but also play a guiding role when guests are waiting for check-in. Seventh, strengthen guest management, improve guest files, and cultivate highly loyal customers.

Third, reduce energy consumption, promote energy conservation, and strive to reduce hotel operating costs. Continue to strengthen material management, improve the material files of each room, check and count regularly, and designate special personnel to be responsible for low-consumption products; In terms of energy consumption, establish a daily inspection system for water and electricity conservation, that is, assign a special person to track the monthly energy consumption; In terms of facilities, the control of facilities maintenance is the key to solve the problem of more facilities and equipment in Area B. Establish a handover system for facilities and equipment problems, with a special person in charge, and arrange a special person to follow up every work and pay attention to it at all times. Open all kinds of accounts in time every month, so that employees can understand all kinds of energy consumption expenses every month.

Fourth, improve the taste and culture, and make every effort to improve the service level of hotel rooms. Locate room B to meet the needs of mid-range customers, strive for high-end customers, and make great efforts in room setting to create higher-grade rooms, such as adding decorations with Maitreya national culture characteristics in the room, placing green plants to add vitality to the room, and arranging rooms with holiday characteristics on holidays to make the room layout more distinctive. Increase the number and variety of slippers in the room to better provide convenience for guests to take a bath.

What kind of managers do hotels need most? I think what I need most is a person with a high sense of responsibility, courage to innovate and broad vision for development, and I belong to such a person. In any post, I believe that doing things well with your heart and your efforts will be affirmed.

Speech at Hotel Lobby Manager Competition 3 Dear leaders and colleagues:

Hello everyone!

My name is xx, and I am 20 years old. Started working in 20xx. I have been working in your company for three years. It taught me how to be a person, how to handle things and how to work. In these three years, I have won many awards such as "excellent staff and excellent management team" of the company. As a middle-level manager of the company, I have been adhering to the style of "doing what I say and doing what I say". In June of 20xx, I joined xx Co., Ltd., a big family with abundant talents and unity. With the care and guidance of the leaders and the support and help of my colleagues, I have learned a lot and made great progress. I would like to express my sincere thanks to all the leaders present! It is your support and love that make me confident to step onto the stage of this election and participate in the competition for the position of lobby manager.

In service management, our slogan is: "Achieve 10 1% customer satisfaction". As the saying goes, "nothing is impossible, only unexpected." With meticulous observation and enthusiastic service, we will create a warm atmosphere for our guests in the way of "moistening things quietly". Let the guests fully feel the preciousness of friendship, the priceless affection and the warmth of home.

I will continue to strengthen my study and sum up my experience in my work. If I am lucky enough to be successful in this competition, my work plan and assumption are as follows:

1, be a "helper". Assist leaders to do the work and tasks arranged by superior leaders.

2. Be a "waiter". Serving the leaders is the unshirkable duty of the administrative assistant. Things assigned by leaders should be completed in time.

3. Be a "coordinator". Coordinate the relationship between superiors and subordinates in the store and give full play to the importance of a group and a team.

4. Be a good "administrator". To be a good manager, you must first manage yourself. Only in this way can you establish the belief of assessment and form a good work style, which is more conducive to your growth.

6. Look for "growth points". Under such fierce competition in the catering industry, we must have a clear goal, treat every detail of the work attentively and carefully, realize the concept that saving a penny equals earning a penny, and do a good job in internal management, so as to develop more brilliantly.

As an active participant in this competition, I hope to succeed in the competition, but I will never avoid failure. No matter what the final result is, I will "be an upright person and do things seriously."

Speech at Hotel Lobby Manager Competition 4 Leaders and colleagues:

Hello everyone!

People say that sincere friendship comes from constant self-introduction. I'm xx, and I'm from xx. I'm convinced that diligence is the basis of my work, and seriousness is the criterion of my work. Personally, I may not be the best candidate in terms of work ability or comprehensive quality, but I deeply know that only by constantly challenging and defeating myself can people realize their life value. Once again, I am very grateful to the enterprise for providing us with such an opportunity to surpass ourselves. I am very happy to sprint to the position of lobby manager today.

The lobby manager in my mind, I think, she (he) should have and must have six super places:

1, strong personal thinking.

2. Excellent professional skills.

3. communication skills.

4. Strict work style.

5. Complete the task well.

I think, as a lobby manager, she plays a huge role, so that she (he) is not only a bridge to convey the leadership intention, but also a link to summarize and feedback the views and opinions of the following employees, and she (he) needs to have super observation ability, and be able to grasp the employees' mentality in the first place and do it well. Lead them to improve their business knowledge and professional skills, and teach them how to solve any puzzles and problems. Of course, they must be familiar with and understand the corporate culture and rules and regulations of the enterprise, have certain execution ability and decisive thinking methods when solving problems.

If I can compete for the position of lobby manager, I will do the following:

1, strive to improve their learning ability, enhance their skills and professional skills, and learn from leaders and predecessors the experience of managing the region and the ability to handle customer complaints.

2. While improving ourselves, we should also lead other family members to make progress together, and organize some training courses regularly, which can cover a wider area. From product knowledge to daily customer complaints, we can teach them how to solve them, and we can also do some training when appropriate to motivate local people.

3, communication is very important, do ideological work with employees in time, carefully observe their ideological trends, in order to grasp their ideas and opinions in time, and make records, to carry out feedback,

4, an enterprise's business goal is always performance first, service first, to achieve good performance, service level is particularly important, now guests have not only stipulated that it is good to eat enough, they have higher requirements for service satisfaction, how can we achieve the humanized service advocated by enterprises? That is, we must treat our customers as family members and think what their family members think. We are anxious and smile from the heart. Only when you really treat them as family can you really serve them with a smile. In this way, your service will be in place, your products will meet the requirements of customers, and your performance will naturally improve. How to be a family member with customers and how to be a good family member of customers is also where I need to learn from them.

5. Complete other affairs assigned by superior leaders.

As an employee of the hotel, I have a lot of thoughts and feelings when I look back on the growth process of the hotel. Facing the future of the hotel, I have a firm belief and strong fighting spirit. Every step of the hotel's growth is closely related to us. Perhaps, we have been criticized by leaders, dissatisfied, insulted by rude guests and full of grievances. However, how can you see the rainbow without experiencing wind and rain?

Only when the big family of enterprises grows up will we have a better platform for self-improvement. Now there is such a vast stage for us to display our dreams, and I will sprint towards the most dazzling place on this stage! Believe me, I will always succeed!

Today, I am competing for employment with the purpose of exercising, studying and improving. If I succeed in the game, I will work hard; If I can't compete, I will work harder. I will take this competition as a new starting point: treat life, I will have one more dream; You will work harder when you treat your work; More respect for leadership; Smile at colleagues; Be kind to life and there will be more love; I believe that opportunities only favor those who are prepared.

thank you

Speech at Hotel Lobby Manager Competition 5 Leaders and colleagues:

Hello everyone!

I'm the assistant manager of the front office lobby. Today, I have too many feelings and hope for his birthday! Yes, it's been more than a year. Although the time is not long, the standardized management system and good working atmosphere of the hotel make me feel proud to be a celebrity. As the assistant manager of the hotel lobby, I have always adhered to the style of "keeping my word, keeping my word". When I receive complaints from guests every day, I can sum up my experience, find out the shortcomings and correct them with the help of my leaders and colleagues. And I gradually matured after summing up and improving again and again. Once, a hotel guest felt unwell and went to the assistant manager in the telephone lobby to explain that he needed a doctor to give him an injection or infusion. After receiving the call, I immediately arranged for the concierge to go out and ask the doctor to treat the guest. I was happy to think that the guest would be very grateful for the medical service we provided him this time. Just then, our manager came to ask, and after I explained what happened, I thought I would definitely get her approval and approval. Unexpectedly, she denied my handling opinion. Really? How can my kindness be denied by the manager?

It turns out that if the doctors invited from outside can't guarantee the quality of service, and if there is any mistake in medication, it will bring harm to the health of the guests, then the consequences our hotel will bear are serious. Yeah, why didn't I think of that? From this point of view alone, it may be the guest's complaints in return. After experiencing such things one by one, I am more cautious and thoughtful in dealing with problems.

I remember once, a guest came to the front desk and asked the waiter to give a 60% discount on the room price when he checked in. The guest claimed to have stayed in the hotel many times, and the waiter immediately checked it on the computer, but the name of the gentleman was not found. When the waiter told the guests the results of the investigation, the gentleman suddenly became angry. This is the peak of check-in at the reception desk. Because of his anger and shouting, many unknown guests were curious. Seeing this situation, I immediately stepped forward, politely introduced myself to the guests, invited them to sit in the lobby bar, listened to their opinions first, and then gave them careful and patient guidance, insisting on the conditions of 20% discount stipulated by the hotel, but expressed my understanding and sympathy for the guests' feelings of enjoying the discount, which was within the permitted scope stipulated by the hotel.

The guests received proper care and help and got a 30% discount. At this time, the guests also expressed their understanding and support for the hotel rules and regulations. On behalf of the hotel, I would like to express my sincere thanks to the guests. After seeing the guests walk into our guest room after completing the check-in formalities satisfactorily, there is really an indescribable joy in my heart. It seems that only by improving service skills can guests be happy.

Leave with satisfaction. The weekly training program carried out by our hotel also promotes the standardization and initiative of employees in customer service, which really makes guests feel at home.

Millennium Great Achievements and Millennium Beautiful Scenery, Wan Li is beautiful and Wan Li is beautiful. I believe that we have no success or failure, only progress and retrogression. I believe that with the joint efforts of all of us, the hotel will get better and better and become more and more famous.

Finally, thank you again for the training of the hotel and sincerely wish you a pleasant journey.