Seven days hotel chain apologizes

Thank you for your letter from August 24 to 26, 2007 and your feedback during your stay in our hotel. We are sorry that our service negligence has brought you an unpleasant experience.

We apologize for the unpleasantness during your stay. We promise to investigate these problems seriously and hope to provide you and your colleagues with better services in the future.

What really belongs to you,

(signature)