The order of eLong has been cancelled, so it is impossible to make a reservation.

1. Log in to E Long website as a member, enter "My E Long", and then click "Hotel Order Management" on the left to view the order list.

2. A "Cancel" button will be displayed behind the qualified order. Click to complete the logout operation according to the page prompts. (Cancellation of guarantee and prepayment orders is supported, and the cancellation rules are subject to the guarantee prepayment rules. )

Option 2

You can call the complaint number: 400-666- 1 166 for details and negotiate with customer service to solve the problem.

Expanding knowledge: E Long is one of the leading online travel service providers in China. Through its website, 24-hour reservation hotline and mobile phone E Long, it provides consumers with all-round travel product reservation services such as hotels, air tickets and vacations. ELong Travel Network provides powerful online services such as map search, 360-degree panoramic view of the hotel, popular destination guides at home and abroad, and real comments from users, allowing users to make travel decisions on the basis of obtaining extensive information.