Case analysis using hotel etiquette knowledge

1. After the waiter apologizes, he must immediately ask the supervisor on duty and the leader above the manager level for instructions.

2. Inform the leader of the food and beverage department in time, instead of the chef negotiating with the guests.

Even if the guest doesn't pursue this matter, the hotel should apologize and make gift compensation. If the situation is serious, you must seek medical attention in time.

4. Leave a record that someone found an iron piece in the hotel food at this time, and all the staff will treat it well when the guests come again.