The foreman of the order department scolded the team members.

Due to hard work, long working hours and accumulated some work experience, the department leader asked me to be the foreman for these three months. However, during this period, I feel that my work performance and achievements are not satisfactory, especially the mistakes caused by some basic health quality complaints and other low-level mistakes, which forced me to think deeply and review my thoughts.

101October 1 1 day, HSKP received a guest letter from the guest in room 1002, with the following words: "There is thick dust on the windowsill, and I hope to clean it up with paper towels so that guests can enjoy the beautiful scenery of Binhe Avenue". Seeing the guests is quite a bit leisurely, but it tells the problems existing in our health corner and the dereliction of duty of our grassroots supervision. Although the tenth floor belongs to the self-inspection and self-release room of senior waiters, I still checked it at random. But it also shows that I didn't grasp the psychological dynamics of employees and didn't improve their consciousness at ordinary times. I didn't understand the nature of my work, nor did I master the methods. I don't do rounds, but I don't. Checking hygiene is not the only thing.

Ideologically, I used to be on the waiter's side.

Considering the problem from the standpoint, I feel that they are working hard every day to lower their acceptance standards, so that the sanitation they should do is not thorough, and some even don't do it. At first, I was embarrassed to point out the work problems of employees because of emotional problems.

Problems in employees' work are not followed up and corrected in time by themselves, but are handled by themselves. In fact, this way of working is harmful to yourself and employees. Hurt yourself: there is no more time to do it.

Doing a good job of supervision will harm employees: because they don't know where they are not doing enough, they can't be promoted. At this point, I must learn to let go, and letting go of myself is also letting go of employees. I will let go of my own supervision and let employees let go to improve their mistakes.

I don't complain about the guests' complaints, because my mistakes are the first result. On the contrary, I want to thank him for reminding me, which also reminds me and makes me work harder. Step back and think about it. If he writes this impression of our hotel online, how will others react when they read it? When he tells friends around him, how much impact will it have on the reputation of our hotel and how much loss will it cause to the hotel business? I really can't imagine, and I'm deeply sorry for the disadvantage brought to the hotel by my dereliction of duty. Because I caused this, with my meager strength, how can I bear the responsibility and consequences? ! At this time, I deeply felt the seriousness of the consequences. I also thank the leaders for their leniency.

In the future, I will redouble my efforts and never fall behind, which reminds me that I must finish what I started, and I must never give up halfway. This also reminds me of what department leaders often say to us: 100-

1=0, do everything 100%, don't give up when you finish 99%, but you will lose the game because of the last 1%. Therefore, I also thank this guest for his advice and the tips he gave me.

This also sounded the alarm for me.

In my future work, I will try my best to achieve 100%. Although my ability and result can't be 100%, my state and thoughts should be put into 100%.

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