What is the internship experience of the hotel housekeeping department?

After my internship in the hotel housekeeping department, I realized that the work content and responsibilities of the housekeeping department are complex and numerous. Do you know what the internship experience of the hotel housekeeping department is like? Next, I sorted it out for everyone to read!

Article 1

The main purpose of this internship is to let us have a certain perception of the professional knowledge we have learned and its theoretical application, so as to help us separate the theoretical knowledge we have learned from the theoretical experience in the hotel management class, lay a good foundation for further study in the future, and be more conducive to further study, understanding and mastering the professional foundation and professional courses. At the same time, the experience of this hotel internship will also be helpful for future employment.

When I first arrived at the hotel, I felt everything was new. It was the first time to separate schools and step into social rights. Every group is impulsive and has an inexhaustible energy. They all regard the hotel as a stage to display their talents and want to put their theoretical knowledge and ideas into theory. But there is a difference between fantasy and ideal. When we officially took the post of power, we found that many things were not as complicated as we thought, and our enthusiasm gradually burned.

I am an intern in the hotel housekeeping department, and I have to go through training before I take up my post. The second training method is how to make the bed. Some of our supervisors taught us to make the bed, and even every step of making the bed has requirements. The whole procedure of making the bed, including throwing sheets, covering the quilt, flattening, three-in-one and covering the pillowcase, must be completed within three minutes. First of all, it is very difficult to throw the sheets, which is generally required to be done at one time, and the center line of the sheets should coincide with the center line of the whole bed. Then wrap the sheets into corners, that is, evenly wrap the sheets into high and low mattresses. What is important here is that there can't be a gap between the sheets and the mattress, otherwise the sheets can't be kept flat. Next, I began to cover the quilt, which is also very delicate and skillful. Xing, that is, I just need to match the four corners of the quilt cover and throw it in a few times. Other details can be sorted out. It should be secondary that the center line of the quilt coincides with the center lines of the bed and sheets, which is the "three-in-one" in the bed-making procedure. After that, the last step is to put the pillow in the pillowcase, keeping the full side facing the end of the bed, and the opening direction of the pillowcase is either facing the wall or the window. In the hotel industry, this is well-founded. I have seen a case where a maid mistakenly put a necklace in the pillowcase because the opening direction of the pillowcase was irregular.

When I officially went to the housekeeping department for an internship, I realized that the rights of housekeeping clerks are not just as complicated as making beds. The room attendant's first right is to clean the room. There are also certain standards for clearing houses. During my internship, I learned that a performance officer should knock at the door before entering the room. The first step after entering the door is to open the window and then pick up the dregs and throw them away. When it's connected, it's time to make the bed. You should remove the quilts, sheets and pillowcases used by your servants and put them on as you made the bed for the first time. After all this, I began to clean. It should be noted that the wet cloth here generally wipes wooden furniture, while the dry cloth wipes metal and glass furniture. each

Time flies, and in a blink of an eye, the one-year internship life is coming to an end. I am honored to have the opportunity to practice in your hotel, especially in such an important position as the front desk. Can get rid of the cramming teaching method in school and integrate theory with practice.

the second

When I first arrived in Nandaihe, I felt everything was new. That was the first time I left school and entered the society! Everyone is very "impulsive" and always feels that there is an inexhaustible energy. They all regard this place as a big stage to display our talents, and want to put my theoretical knowledge and my ideas into theory and create a miracle that belongs to young people and us! But there is a difference between ideal and reality. When we officially went to work, we found that many things were not as simple and broken as we thought! Gradually, our enthusiasm was drowned by the day-to-day formatted life.

I am an intern in the housekeeping department, and I have to go through a simple training before I take up my post. The main training method is how to make the bed. It is our foreman who teaches us to make the bed. Every step of making a bed has requirements, and the whole process of making a bed, including throwing sheets, covering quilts, flattening, three-in-one and covering pillowcases, must be completed in the shortest time. First of all, it's hard to shake the sheets. The general requirement is to complete it at one time, and ensure that the center line of the bed sheet coincides with the center line of the whole bed. Then wrap the four corners of the sheet, that is, put the four corners of the sheet under the mattress. What is important here is that there can't be a gap between the sheets and the mattress, otherwise the sheets can't be kept flat. Next, start to cover the quilt, which is also very exquisite and skillful, that is, you only need to align the four corners of the quilt cover and then shake it hard a few times. Others can be picked up by details. There is a requirement that the center line of the quilt should coincide with the center lines of the bed and sheets, which is the "three lines in one" in the process of making the bed. After that, the last step is to put the pillow in the pillowcase, keeping the open side of the pillowcase facing the wall, which is also for the sake of beauty. When we officially went to the housekeeping department for an internship, we found that the work of the housekeeping department was not just as simple as making the bed. The first step of our daily work is to clean the guest room. There are also prescribed standards for clearing houses. We should knock before entering the room. The first step after entering the room is to open the window, then pick up the dregs and throw them away. After connecting, start to make the bed, remove the quilts, sheets and pillowcases used by the guests, and put them on in turn according to the beds. After all this, we began to clean. It should be noted that wooden furniture is wiped with a wet cloth, and metal and glass furniture is wiped with a dry cloth. Every small place is not immune. In the whole process, all kinds of furniture and utensils must be put back in their original places, and the daily necessities consumed in the room should be counted and filled up. If there are any lost items, we must record them and report them to the foreman. Be careful in the whole cleaning process. After cleaning, mop the floor. After mopping the floor, check the room again for lost items. After making sure everything in the room is ready, close the window and leave the room.

Internship gives us a new understanding of society. In my spare time, I walk on the street of Nandaihe, among all the people. I really feel like Niu Yi's nine hairs, and I can't be smaller. This society is too complicated, and sometimes people feel physically and mentally exhausted. As an intern in Furong Garden, I became more and more silent after a while. Because I found that in the face of such a vast world, my ideas and concepts are so naive and ignorant, and my knowledge reserve is not broad enough, so I can only observe quietly, feel in practice and exercise. What excites me is that I still have two years at school. These two years are like a buffer, which allows me, a student who is exhausted by the real society, to recuperate and start over.

Article

The short and unforgettable internship journey is fleeting, and the feeling during it is like a five-flavored bottle-all kinds of sweets and bitters are available. The eight-month internship has passed unconsciously in the tense and long working environment every day. Looking back on my internship in the past year, my heart is full of excitement and I feel infinite.

I worked as an intern in the housekeeping department, during which I learned a lot. Every department must be trained before taking up their posts. Of course, the housekeeping department is no exception. The main content of the training is how to make the bed. Our supervisor trained us to make the bed. The whole process of making the bed includes throwing sheets, covering the quilt and flattening it, combining three threads and covering the pillowcase. The combination of three lines means that the center line of the quilt should coincide with the center line of the bed and sheets. Every step of making the bed requires that the sheets should be neatly wrapped in the mattress, and the quilt should correspond to the corner of the quilt cover, and can be thrown a few times; Put on a pillowcase, so the pillow will be full of pillowcases. In addition to making the bed, we also clean the room, including dust removal, floor absorption and bathroom cleaning. Every time you enter a guest's room, you should knock at the door first, and then arrange the bedding; Dust removal is also an important link, every corner should be wiped in place, and items should be put back in place; Sucking the floor is sucking the dust and hair on the floor of the room. Similarly, every corner should be sucked under the bed. Next is the work of the bathroom, changing clean towels, cleaning the toilet, bathroom floor, and finally making up guest supplies. In addition to cleaning the room every day, we also have work such as ward round and laundry inspection. Ward round is to check whether there are any missing items in the room when the guests leave the store, and at the same time check whether there are any left-over items for the guests to take away in time. At the same time, if guests have drinks, they should record them in time. Poor laundry is also an important content. Check the laundry room every morning 10. The process is that the room attendant first asks the guests if they have any clothes to wash. If yes, please fill out this laundry form, and then the waiter will sign his name and the time to collect the clothes. After the clothes are collected, they will be taken away by the staff. These jobs are basically the main jobs of room attendants, of course, the hygiene of daily plans can not be ignored.

As an intern who has just come into contact with the society, I know that I still have a lot to learn, and there are too many strangers and mysteries about the job I am about to step into. Driven by this ambivalence, I welcome it with confidence and expectation. When I came to the hotel to arrange a post, I found that I didn't have much advantage, because I had never been exposed to hotel management, and everything needed to be studied and explored, which was an excellent exercise opportunity for me. From the day I stepped into my post, I made up my mind to work hard and not let myself have regrets.

During these eight months' work, I found that we should be able to do a good job freely, whether busy or idle, we should complete every job with a positive attitude. We should not take things too badly, but keep a good attitude to face every day, because a happy attitude will make us less tired and bored at work. "Only sincere service will win the smile of the guests." Treating every guest with a smile, we get not only a smile, but also recognition of our hotel, support and appreciation for its development.

The eight-month short-term internship has enabled me to fully and intuitively understand the production and operation process of the enterprise and realize the importance of management practice, which has laid a solid foundation for further theoretical study in the future. At the same time, during the internship, I also made many colleagues and friends and got a new understanding of dealing with interpersonal relationships. I have exercised some experience when I first entered the society and some social problems that I should understand. I want to be flexible, not too stubborn and rigid. In a service industry like a hotel, the talents you need should not only have certain professional knowledge, but also know how to deal with people and things, be patient and be responsible for customers. In this internship, I practiced my spoken English. English is really important, but I still need to improve my English.