Shenzhen noise nuisance complaint hotline

You can make a complaint by dialing 12369, which is the unified service hotline of the Ministry of Environment for accepting reports.

"Environmental Protection Reporting Hotline Work Management Measures"

Article 2 Citizens, legal persons or other organizations can report environmental pollution or ecological pollution to the environmental protection authorities at all levels by calling the environmental protection reporting hotline. If a matter of destruction is requested to be handled by the environmental protection department in accordance with the law, these Measures shall apply.

The environmental protection reporting hotline should use the "12369" special service phone number, and the names of all locations are unified as "12369" environmental reporting hotline.

Report matters accepted by the agency responsible for the "12369" environmental reporting hotline in accordance with the law are called reports. Extended information

Reporting hotline work acceptance procedures:

"Environmental Protection Reporting Hotline Work Management Measures"

Article 8 Environmental Protection Reporting Hotline staff answer reporting calls, You should be patient and meticulous, use standardized terms, and accurately and factually record the time of reporting, the name and address of the unit being reported, the content of the report, the name and contact information of the reporter, the purpose of the appeal, etc., and differentiate between situations and handle them in the following ways:

(1) Reports of environmental pollution and ecological damage that fall within the scope of responsibilities of environmental protection authorities at all levels shall be accepted.

(2) Reporting matters that are not handled by the environmental protection authorities will not be accepted, but the whistleblower should be informed to submit them to the relevant authorities in accordance with the law.

(3) If the matter should be resolved through legal channels such as litigation, arbitration, administrative review, etc. or has entered the above-mentioned procedures, the whistleblower should be informed to file a complaint with relevant agencies and units in accordance with relevant laws and regulations.

(4) If the reported matter has been accepted and the whistleblower raises the same reported matter again, it will not be accepted, but the whistleblower should be informed of the acceptance status and the method of querying the handling results.

(5) If the whistleblower is dissatisfied with the response to the report made by the environmental protection authority and still files a report based on the same facts and reasons, the report will not be accepted, but the whistleblower should be informed that he or she can file a complaint in accordance with the "Regulations on Letters and Calls" The regulations are submitted for review or reexamination.

(6) Reports involving environmental emergencies and mass incident tendencies should be accepted immediately and reported to the relevant person in charge in a timely manner.

(7) Reporting matters involving two or more environmental protection authorities shall be handled by the environmental protection authorities involved in the reported matter through negotiation; if the negotiation fails, the previous one with the same consent shall The environmental protection department at the relevant level coordinates and decides on the accepting authority.

If the environmental protection reporting hotline staff can decide to accept the matter raised by the whistleblower on the spot, they should inform the whistleblower on the spot; if they cannot tell the whistleblower whether to accept it on the spot, they should inform the whistleblower within 15 days, but the whistleblower Except for those who cannot be contacted.

Baidu Encyclopedia-Environmental Protection Reporting Hotline Work Management Measures