Traditional Culture Encyclopedia - Hotel franchise - The manager's five work plans for the second half of the year
The manager's five work plans for the second half of the year
Manager's work plan for the second half of the year 1
First, on the basis of previous years, comprehensively improve administrative personnel management.
1, improve the system and pay close attention to implementation. 20__ Complete the revision, arrangement and summary of the company's various systems in the first half of the year, and constantly improve them in actual implementation.
2. Take talent management as a strategic support and do a good job in the implementation of the "20__ year reserve talent training plan". In the first quarter of 20__, complete the communication and consultation in the early stage of the reserve talent training plan, reach an understanding and notify all departments. Investigate candidates in the second and third quarters, and strive to institutionalize the training of reserve talents this year.
3. "People-oriented, dignity first", strengthen the management of employee relations and strengthen the signing of labor contracts: conduct a general survey of labor contracts every six months to avoid the phenomenon of missing and delaying signing, and solve the problem employees in time.
Conscientiously implement the work of social pooling insurance: closely combine the work of handling pension and medical pooling insurance with quarterly assessment, regard this welfare as a measure to encourage the advanced and spur the backward, and make detailed accounting. Organize employee activities once a quarter: strengthen corporate culture construction, enrich employees' cultural life and improve employees' cohesion. Earnestly implement various welfare measures: institutionalize welfare measures for 20 years and pay close attention to implementation. Planning employees' career: Taking the engineering department as an example, this paper tries to classify employees who have become regular employees and broaden the channels for employees' promotion. Preparation began in the first quarter and was implemented in the second quarter.
Keep in touch with every employee of the company: Keep in touch with every employee through formal and informal communication such as employee activities, birthday activities, employment confirmation talks, etc., and get to know their thoughts.
Second, complete the recruitment work and improve the recruitment quality.
1, recruitment screening work: broaden recruitment channels, broaden ideas, and cooperate with the company's business development to complete recruitment tasks.
2. Employment and evaluation: In terms of employment, strengthen the post-employment qualification examination, including certificate inspection and background investigation, to ensure the employment of qualified talents for the company.
3. Probation period: Talk to the probationary employees once a month to get to know the work situation and adaptability of the new employees from the supervisor at any time. The probation employees above the supervisor level adopt the appraisal system, that is, the parties report their work, the heads of various departments ask questions, and the company leaders review them. (According to the existing work situation and staff shortage, it is necessary to make corresponding adjustments in coordination with other work.)
Three, adjust and standardize the training work
1. Strengthen the induction training for new employees: complete the revision of the training manual for new employees in the first half of 20 years. Further improve the effect of induction training for new employees, and guide the employing department to send special personnel to assist in completing the pre-job training for new employees. For example, show new employees around familiar departments, introduce new employees to colleagues and key personnel in the department, and explain the work content of the department. Guide and assist departments to organize networking activities, cultivate cordial feelings between new and old employees, and enhance the spirit of unity, cooperation and mutual assistance.
2. Strengthen the implementation of business training in all departments: gradually increase the training responsibilities of the heads of all departments, communicate with the heads of all departments at the beginning of each quarter, clarify the training needs of all departments, and guide and assist all departments to implement various trainings according to the training needs. Evaluate the training work of each department once every quarter.
3. Strengthen the training of management personnel: On-the-job training: designate a special person to carry out "helping training" for employees with development potential.
4. Try to compile training materials that meet the working characteristics of relevant departments of the company, and gradually form a training system with company characteristics.
5. Encourage employees to study by themselves: advocate a good atmosphere in which everyone learns and everyone pursues progress.
Manager's work plan for the second half of the year II
First, the overall goal
1. Further improve the organizational structure of the company, clarify and distinguish the powers and responsibilities of various functional departments, strive to realize the scientific application of the organizational structure, stop major adjustments within three years, and ensure the company to operate under the existing organizational structure.
2. Complete the job analysis of each position in the company to provide scientific basis for talent recruitment, salary evaluation and performance appraisal;
3. Complete daily administrative recruitment and configuration;
4. Carry out salary management, improve the salary structure of employees and implement a scientific and fair salary system;
5. Fully consider employee welfare, do a good job in employee motivation, establish an internal promotion system, do a good job in employee career planning, cultivate employees' sense of ownership and dedication, and enhance enterprise cohesion.
6. On the basis of the existing performance appraisal system and referring to the performance appraisal methods of advanced enterprises, improve the performance appraisal system and run it normally, and link it with salary. So as to improve the authority and effectiveness of performance appraisal.
7. Vigorously strengthen the training of employees' post knowledge, skills and quality, and increase the development of internal talents.
8. Carry forward excellent corporate culture and corporate tradition, and infect people with excellent culture;
9. Establish internal vertical and horizontal communication mechanisms, mobilize the subjective initiative of all employees of the company, and establish harmonious internal relations. Brainstorm ideas and serve the development of enterprises.
10, do a good job in controlling the turnover rate and predicting and handling labor relations and disputes. It not only protects the legitimate rights and interests of employees, but also maintains the image and fundamental interests of the company.
Second, matters needing attention
1. Administration is a systematic project. It can't be done overnight, so the administrative department follows the principle of step by step when designing and formulating annual goals. If we blindly pursue speed, the administrative department can't guarantee the quality of the goal.
2. Administrative work is a very important basic work for a growing company. At the same time, it also requires the cooperation of the company from top to bottom in Qi Xin, and all departments cooperate with * * * to complete many projects. Therefore, it requires the attention and support of company leaders. Whether to change ideas from top to bottom and the degree of support and cooperation provided by various departments are the key to the success or failure of administrative work. Therefore, after setting the annual target, the administrative department implores the company leaders and departments to assist in completing it.
Three. Matters needing attention in implementing the goal
1, the organizational structure of the company depends on the company's long-term development strategy, which determines the efficient operation of the company's organization. The design of organizational structure should be based on concise, scientific and pragmatic policies. An oversimplified organization will lead to a heavy workload, and middle and senior managers will be tired of dealing with daily affairs, which will hinder the company's development pace; Too many organizations will lead to increased management costs, unbalanced workload, increased workflow links, mutual buck-passing, overstaffed personnel, decreased overall efficiency of the organization, and will also hinder the development of the company.
2. Organizational structure design should not be based on the records of the existing organizational structure, but on the company's overall development strategy and the company's operating needs in a certain period in the future. Therefore, don't stick to the rules, let alone make things up. The determination of every functional department and every job must be carefully demonstrated and studied.
3. The design of organizational structure needs to pay attention to feasibility and operability, because the organizational structure of the company is the basis of the company's operation, as is the setting of departments and staffing. Once the organizational structure is determined, the administrative department will have the right to refuse to increase the number of employees and additions of various departments outside the organizational structure unless it is specially approved by the general manager of the company.
Fourth, the target responsible person
First responsible person: manager of administrative department.
Co-leader: Deputy Manager of Administration Department.
Verb (abbreviation of verb) Matters and departments that need support and cooperation in the process of achieving goals.
1. To investigate the rationality of the company's existing organizational structure and post setting, as well as the future development trend of various departments of the company, all functional departments need to fill in relevant investigation forms, and the administrative department needs to read the job descriptions of existing departments of the company;
2. After the draft organizational structure is published, all departments should be invited to review and put forward valuable opinions, and the final decision must be made by the general manager of the company.
Manager's work plan for the second half of the year 3
20__ is the year of opportunity. Consolidate the management foundation, make full preparations for hotel upgrading, further improve service quality, optimize service processes, upgrade existing brand grades, create new brand projects, create service highlights and establish a good catering brand image.
1. Optimize the wedding service process and improve the service quality again. Optimize the overall planning scheme of the 20-year wedding reception, further enhance and highlight the style of the host, add more popular elements (adjust the background music) to the wedding reception, package and enhance the festive atmosphere, highlight the wedding highlights, deepen the audience's impression of the wedding, win more potential customers, and polish the golden signboard of wedding reception service.
2. Improve the quality of seminars and establish a good communication platform.
On the basis of the existing service quality seminar, we will further deepen the content of the seminar, expand the number of participants (the heads of bars and catering departments will attend), enhance the depth and breadth of the seminar, and build the service quality seminar into an exchange platform for middle managers to learn from each other, share management experience and stimulate ideological sparks, and make the quality seminar a management brand project of the catering department.
3. Establish a monthly quality inspection mechanism and publish the monthly quality status of each department.
Within 20__ years, according to the quality inspection standard of __x, conduct a comprehensive supervision and inspection on the hygiene status, engineering status, equipment and facilities maintenance status, safety management, service quality, employee etiquette, food delivery service, labeling specifications and other contents of all departments of the food and beverage department, regularly publish the inspection results every month, and impose corresponding penalties on unqualified departments and posts, thus forming a good operating mechanism of "quality inspection every day, quality effect monthly evaluation" to promote.
4. Take the VIP room as a platform to create service highlights and set up quality service windows.
On the basis of the existing service level, we should innovate and upgrade the VIP room service, focus on service details and humanized service, adjust the structure of VIP room service personnel, improve the entry qualification of VIP room service personnel and the salary of waiters, make VIP room reception service become the service mode of catering department, set up a quality service window of catering department, create service highlights, and create a new service brand on the basis of banquet service brand.
5. Assist the catering manager to improve product quality.
Product distribution is the core of catering management. In 20__ years, assist the manager of catering department to collect customers' opinions and supervise product quality, so as to promote product quality.
6. Adjust the training direction and build a learning team.
20__, adjust the training direction, reduce the training density, pay attention to the training effect, provide industry-related learning information, guide employees to learn professional knowledge, encourage employees to actively participate in the assessment of catering service skills, the professional qualification certification of bartenders and the learning of catering professional knowledge, set off a wave of learning professional knowledge in the catering department, reward employees who have obtained various industry qualification certificates recognized by the state, cultivate knowledge-based management talents, reserve excellent management talents for hotel upgrading, and build the catering department.
7. Optimize training courses and improve management level.
The idea of setting up the main courses of departmental training in 20__ year is to adjust and optimize some courses in 20__ year, so as to make the courses more targeted and effective. The main optimized courses include five basic exercises: customer complaint management, basic etiquette of catering staff, how to transform campus people into enterprise people, customer satisfaction management, how to effectively manage employees, psychological training of employees and service personnel. The new curriculum plans are: time management, six conventional catering management methods, food safety and safety. Among them, "Six General Management Methods of Catering" will be specially trained as the main course of the year, and the daily management will be closely combined with the learned content to comprehensively promote catering management.
8. Cooperate with the Human Resources Department to cultivate employees' corporate identity and improve their professional ethics.
Actively cooperate with the training work of human resources department, carry forward corporate culture, cultivate employees' sense of identity with the enterprise, improve professional ethics and enhance cohesion.
The smooth development of the work in 20__ years depends entirely on the careful guidance and care of the leaders, the help of the human resources department and the administrative department, and the strong support of all departments in the catering department for my work. I hope to get more guidance and correction from the leaders in the coming year, and I also hope to get more friendly and positive cooperation and support from my colleagues in my work. The new year is a new starting point. I hope that the catering management will be pushed to a new level in the coming year, making the management more perfect, reasonable and scientific. Summing up the past and looking forward to the future, at the beginning of the new calendar, I will continue to develop my advantages, correct my shortcomings, further improve my management level, and strive to build a learning and excellent catering service team!
Manager's work plan for the second half of the year 4
First, the sales target:
The sales task assigned by the superior is _ _ million, the sales target is _ _ million, and it is _ _ million every quarter.
Second, the plan:
1. Draw up the annual sales plan at the beginning of the year;
2. Draw up the monthly sales plan at the beginning of each month;
Third, customer classification:
According to each customer received, the existing customers are divided into three categories: A-type customers, B-type customers and C-type customers, and the customers at all levels are comprehensively analyzed. Be different customers and take different services. Impulse, satisfaction.
Fourth, the implementation measures:
1, familiar with the company's new rules and regulations and business development. The company is constantly reforming and establishing a new system, especially in business. As the department manager of the company, you must set an example and do your best to carry out business work while observing the company's regulations.
2. Make a study plan. Learning is very important for business people, because it is directly related to the pace of a business person advancing with the times and the vitality of business. Adjust your learning direction according to your needs and replenish new energy. Professional knowledge and management ability are all things I want to master. Know yourself and know yourself, and you will win every battle.
3. On the customer side, strengthen information exchange with customers and increase feelings. Contact Class A customers once a week, Class B customers once half a month and Class C customers once a month. Always keep in touch with customers who have already made a deal.
4. On the network side.
Give full play to our website and network resources, do a good job in the collection and release of housing and the development of tourists.
Manager's work plan for the second half of the year 5
In order to achieve the planned goal of next year, combined with the actual situation of the company and the market, we have determined several work priorities for next year:
1. Expand the sales team and strengthen business training.
The introduction and cultivation of talents is the most fundamental and core, and talents are the primary productive force. No one in the enterprise will stop, increase the introduction of talents and replenish the company's fresh blood. Iron battalion is a mobile soldier, so we are trying to retain reasonable talents. Choose the right people, use good people and use the right people. Strengthen communication with the office staff of the company, select and introduce more excellent sales staff, use their own relationship, integrate some business personnel, use the salesman's strategy to introduce, strive for more business personnel, increase recruitment, and improve the company's staffing and the establishment of the early sales team. In addition, recruit some mature technical and business personnel in the market. I intend to focus my work on setting an example and cultivating new ones. First, I mainly do a few examples to set a good example. Because the power of example is infinite.
Man is plastic, but he is inert. The knowledge training, professional knowledge and sales knowledge training of the sales team can never be relaxed. Training is an important means to establish and consolidate business teams. Regular training is of great benefit to the psychological shaping of sales staff. And according to the development of business personnel, select, introduce and train regional managers. Business people will be more attentive.
2. The sales channels are perfect and the sales channels are sinking.
In order to ensure the completion of the annual sales task, I usually collect information carefully and summarize it in time, and strive to open up new markets and expand the market share of products. Reasonably and effectively decompose the target.
_ _ Three provinces, where the market is the core competition area of the company, should improve the sales team and sales channels. On the one hand, it is the allocation of personnel, on the other hand, it is the integration of customer resources and the key areas of customer personnel. We should set an example for the companies there and establish a model market. Cloning is complicated.
Other provinces and cities mainly focus on an existing business staff, focusing on finding partners and some big agents. Companies that take the wholesale route should relax their sales policies appropriately.
If the business personnel explore the market by themselves, the company will provide business support in the early stage, focusing on training for one month, and technical support for three months in the later stage.
3. Product adjustment and product update.
Products are the lifeline of enterprises, not what we want to buy, but what customers want to buy. What we bought and what our customers want to buy. Finding the needs of customers is fundamental. Therefore, product adjustment should be combined with the market. In addition, we should also consider the profit of the product. If the product is unprofitable, there will be no living space. The same is true for customers. Customers don't buy products, but profits, and profits are the profits they get from the products they buy. It is an unchangeable rule to pursue the principle of rational distribution of product profits. Enterprises are not welfare homes, and creating value for enterprises is the most basic requirement of management. The change from development to making money is the last word.
The life of a product is limited. Constantly increasing new products, on the one hand, shows the strength of the company, on the other hand, also shows the vitality of the company. Eliminate unprofitable and inappropriate products. Combined with the professional quality of the company's business personnel, the products should be adjusted from three aspects: conducive to the company's development, conducive to the sales of business personnel, and conducive to customer demand.
Products should reflect the characteristics of the company and take the road of differentiation. On the one hand, there must be brand products of the company. A product can build a brand. So the product should be refined.
4. Long-term publicity, focusing on promotion.
Publicity is long-term, and promotion is short-lived. Publicity for a while, publicity for a lifetime. Focus on promoting sales activities and making products famous in a market, that is, brand meaning. Combined with the development and changes of the market and epidemic situation, products come first to achieve the purpose of marketing momentum. For key products and key markets, carry out various promotional activities according to local conditions. Of course, the main focus of the work is still on product promotion and various knowledge lectures. Use the company's website to release products in time, and use the Internet to release information such as product listing.
5. Self-improvement and rapid growth.
In order to concentrate on sales, I plan to study hard. Learn more about management and learn more about sales. While doing a good job in sales, I intend to improve my theoretical knowledge by learning business knowledge, management skills and actual sales, strive to continuously improve my comprehensive quality and lay a human resource foundation for the further development of the enterprise.
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