What is the main job of GRO Hotel?

The main work of GRO Hotel is as follows:

1. Show the best image and mental outlook of the hotel;

2. Read the GRO report of the previous day and solve the guest's problems according to the instructions of the leader;

3. Express birthday wishes to the guests who check in and leave the hotel, and provide corresponding courtesy;

4. Do a good job in the reception plan and preparation of VIP and special guests on that day;

5. Check the reports of the departing and arriving guests on the same day, get familiar with the names and other information of the guests, and greet the guests on behalf of the hotel;

6. Participate in the reception of important hotel meetings, effectively communicate with the person in charge, help solve problems, and obtain relevant business information such as service evaluation;

7. Assist the front office post or other positions in the hotel, and actively fill positions and provide services during peak business hours;

8. Maintain the services and standards in the lobby area;

9. Seize the opportunity to communicate with the guests face to face, exchange business cards, understand the needs, preferences and special requirements of the guests, give suggestions and opinions to the hotel, and establish the history of the guests;

10. Effectively solve the guest's problems, effectively handle the guest's complaints, communicate and report in time, and enter data;

1 1. Handle the guest's belongings according to the relevant provisions of the hotel documents;

12. Complete the daily questionnaire survey according to the requirements of the group, feed back relevant questions and suggestions to relevant departments, and input the historical data of guests;

13. Visit and reply to the guests who filled in the general manager's secret letter, thank them and feed back relevant solutions, and input the mentioned opinions into the guest's historical data;

14. Pay a regular return visit to the guests who have exchanged business cards, and strive for the guests to return to the hotel;

15. Fill in the daily GRO report according to the standard.