Where can I book a hotel online? The hotel said there were no rooms available. How can I get a refund?

National toll-free number: 400-7285-0 18 for refund, order, room change, complaint, authentication, account activation, seizure and credit evaluation! Manual service telephone number: 0571-651-1516 for refund or other business, please operate manually. Refund process: Refund can only be made after the customer confirms the payment price, and the refund must be received by UnionPay card. In the process of receiving the refund amount, you must link with UnionPay card to Qunar.com to print the refund receipt or voucher before you can get a full refund. All employees in Qunar.com thank customers for their refunds!

Special statement: How to refund manually only in official website?

1. Please abide by the company's rules and regulations for refund, and all users who consult and accept business must go through the formalities.

2. Users who order through official website hotline: 0571-65113033 must provide real and valid ID cards and contact information.

3. For the passengers who need to make a reservation, the staff will successfully book the hotel room for you, and then provide the account you specify for payment.

After we receive the payment, we will send you your hotel room reservation number by email or SMS.

You can check your check-in information in official website or Qunar.com according to the hotel room reservation number sent to you.

6. Passengers with valid identity documents should arrive at the hotel 30 minutes in advance to collect their room cards. Please remember the telephone number: 0571-651-1516.

7. Passengers must pay within 120 minutes; Then place an order, otherwise the system will freeze or cancel your hotel room reservation.

8. Pay within the credit period. Payment methods include a, bank counter b and ATM transfer.

Hangzhou Daily News (Reporter correspondent Wen Momen) The reporter learned from the hotel that this year, the hotel will use telephone reservation during the peak period in Spring Festival travel rush. The number of outlets where to go has also increased from more than 30 cities last year to 74 cities, of which Changping will have 5 outlets. It is understood that the telephone reservation and hotel room reservation methods adopted in recent two years have been recognized by all walks of life. Therefore, in this year's rush hour in Beijing and Spring Festival travel rush, in addition to booking tickets, please call the customer service hotline: 0571-65113033. In addition, all other rooms are reserved by telephone, so that everyone can make a fair and just telephone reservation. Our company adheres to the principle of "". I wish you and your family peace, smoothness, auspiciousness and health! Have a nice trip!