The hotel refused to take the initiative to pay the medical expenses because the guest's accommodation was bitten by lice! How should hotels solve this problem?

The hotel should go through judicial procedures to solve this matter.

A customer was bitten by lice when he checked into the hotel, and the hotel refused to take the initiative to pay the medical expenses. The other party offered the hotel a high compensation, but I didn't want to agree. It is best to advise customers to go through judicial procedures and solve this matter through legal means. Because the law is just and fair, both parties should be able to accept the given judgment.

After staying in the hotel, my face was bitten by lice and purred. When I opened it, I found that there were many black bugs on the bed, and I caught a live one. The doctor confirmed that it was lice after examination. However, the hotel responded that there were no professional disinfection companies invited by similar bugs in other aspects, and no such bugs were found. Only this customer, who was alive in a mineral water bottle, was seen in the hospital. That is to say, the hotel has not found lice at all except this customer's home, and it is not sure whether the living body caught by the customer was found in the hotel. This is a question worthy of people's thinking.

After the incident, the hotel also actively solved the problem, assisted the customer to go to the hospital, and took the initiative to help the customer pay the medical expenses, but the customer refused. However, the hotel reduced the room rate for one night for customers and did not refuse to handle it. However, customers have high requirements for the hotel, not only asking the hotel to bear all the medical expenses for treatment, but also taking care of the children and compensating him for lost time and losses. It is a bit difficult for the hotel to agree to these requirements of customers, so the two sides are in a stalemate.

After repeated consultations, the two sides failed to reach an agreement on the amount of compensation. At this time, the best way for hotels to solve problems is to take judicial procedures and solve problems through legal channels. Customers can go directly to the court to sue and demand compensation from the hotel. At that time, the court will make a fair judgment based on facts and events. As a hotel, it is only necessary to execute the judgment given by the court, which is fair to both parties and will not be divided because of the amount of compensation.