Is it legal for Hilton Hainan Xinglong Hotel to unilaterally cancel low-priced orders?

Of course, the hotel's practice is illegal. We must know that China's consumer protection law has clear provisions. Operators are not allowed to make unfair and unreasonable provisions to consumers by means of notices, standard clauses and a series of ways, such as restricting consumers' rights, reducing or exempting their own responsibilities, and aggravating consumers' responsibilities. The contents of these notices are all invalid. The cancellation of customers' orders by Hilton Hainan Xinglong Hotel caused an uproar on the Internet, including many old customers' orders. Everyone was puzzled, and even some consumers could not help sending a lawyer's letter to Hilton Hotel.

Han, a lawyer of a law firm in Beijing, said that it is understandable that many hotels will choose to sell their peak season rooms online in advance in the off-season, but businesses should predict the price in advance and should not cancel customers' orders casually, especially without the consent of consumers. As long as the consumer has booked a room through official website or the cooperative platform, after payment, it means that the two parties have reached a contractual relationship after confirming the reservation information in the form required by the platform.

According to Article 26 of China's Consumer Protection Law, if there is an agreement between the operator and the consumer in advance, it must be performed in accordance with the agreement. Operators must operate in good faith and cannot set unfair and unreasonable trading conditions, let alone force transactions. The reason given by Hilton Hotel is due to system reasons, but Mr. Han said that the fault caused by system reasons should not be borne by consumers themselves, which obviously lacks its own rationality. Because consumers have the right to think that hotels want to take the opportunity to raise prices before making such behavior.

Many people don't know that we should protect our legitimate rights and interests. In fact, in this case, we can complain through the Consumers Association. If we think we can't handle it, we can complain to the administrative department for industry and commerce, and finally bring a lawsuit to the people's court to safeguard our legitimate rights and interests in this order and solve this matter faster.