What are the standards for five-star hotels?

6.5. 1 The hotel layout is reasonable.

A. reasonable division of functions.

B. These facilities are convenient and safe to use.

6.5.2 The interior and exterior decorations are made of high-grade luxury materials with exquisite workmanship and outstanding style.

6.5.3 The graphic symbols of hotel public information shall conform to LB/AT00 1.

6.5.4 There is central air conditioning (except for villas and resorts), and all areas are well ventilated.

6.5.5 A computer management system suitable for hotel star rating shall be available.

6.5.6 Music system with background.

antechamber

A. the area is spacious and suitable for reception capacity.

B the atmosphere is luxurious, the style is unique, the decoration is elegant, the color is harmonious and the light is sufficient.

E. there is a general service desk suitable for the hotel scale and star rating.

D the main service desk is marked in Chinese and English, and the reception, inquiry and checkout are divided into sections, and the staff is on duty 24 hours a day.

E. provide message service.

F. Provide one-time ordinary bill settlement service (except commodities).

G. provide credit card services.

H. 18h provides foreign currency exchange service.

First, the reception desk provides hotel service publicity materials, hotel price lists, local traffic maps in Chinese and English, national tourist traffic maps, introductions of tourist attractions in this city and the whole country, timetables of various means of transportation, newspapers and periodicals suitable for hotel guests, etc.

J can directly accept domestic and international room reservations in 8 hours, and can book other hotel rooms in China.

K. There is a safe for valuables opened by the hotel and guests at the same time. The safe is safe and hidden, which can protect the privacy of guests.

1. 18h set up a doorman to greet the guests.

Meters (short for meter) should be equipped with full-time baggage handlers, special baggage carts, 24-hour baggage service and small baggage storage areas.

Set up a manager on duty to receive guests 24 hours a day.

O Set up a lobby manager to serve the lobby 18h.

Page (the abbreviation of page) sets up a guest rest place in the non-business area.

Q: Provide in-store tracking service.

R. provide valet reservation and taxi service.

8. There are ramps for disabled people in the foyer and main public areas, and wheelchairs are provided. There are toilets or toilet seats for the disabled, which can provide special services for the disabled.

T. Services can be provided in at least two foreign languages (English is the necessary language). All instructions and services should be expressed in at least Chinese and English.

The company switchboard can provide telephone service for guests in at least three foreign languages (English is the necessary language).

guest room

A There are at least 40 rooms available for rent.

B 70% of the guest rooms (excluding bathrooms and corridors) shall be no less than 20 square meters.

C. Luxurious decoration, equipped with luxurious upholstered bed, writing desk, wardrobe and clothes rack, coffee table, chair or simple sofa, bedside table, bedside lamp, desk lamp, floor lamp, full-length mirror, luggage rack and other advanced supporting furniture. There are high-grade carpets or high-quality wooden floors in the room. Using regional lighting, the destination lighting is good.

D. There is a bathroom, equipped with a high-grade toilet, a dresser (equipped with a washbasin and a toilet mirror), a bathtub with a shower head (shower head is not needed if there is a separate shower room), a shower curtain and a clothesline. Take effective anti-skid measures. The bathroom is decorated with luxurious building materials, with elegant and soft colors, zoning lighting and good destination lighting. There is a good exhaust system, 65438+.

D.24h-hour hot and cold water supply.

E. there are domestic and international direct dial telephones. There are instructions for use and a local telephone directory next to the phone.

F. There are color TV sets, audio equipment and closed-circuit television broadcasting systems. Not less than 16 broadcast channels, including satellite TV programs or self-made programs, with descriptions and programs. The broadcast content shall comply with the regulations of China municipal government. There are at least two self-run programs, which are broadcast at least twice a day, and the broadcast time is not earlier than 1 in the morning.

G. there are very effective noise prevention and sound insulation measures.

H. there are inner curtains and outer sunshade curtains.

First, there is a single room.

J. there is a suite

K. a luxury suite with at least five rooms.

There is a special room for the disabled, and the equipment in this room can meet the general requirements of the disabled.

Rice (short for meter) is suitable for the hotel's own star-rated stationery. Hotel service guide, price list, accommodation regulations, introduction of tourist attractions in this city, tourist traffic map of this city, newspapers and periodicals suitable for hotel guests.

Noun (abbreviation of Noun) Rooms and bathrooms should be tidied up/kloc-0 times a day, bed sheets and pillowcases should be replaced every day, and guest supplies and consumables should be supplemented. Guests should enter the room at any time to clean and tidy up, and replenish guest supplies and consumables.

O Provide turndown service and place goodnight cards, flowers or crystal gifts.

P provide hot and cold drinking water and ice cubes for p.24h hours, and provide tea or coffee for free.

Q. There is a mini-bar (including a mini-refrigerator) in the guest room, which provides enough drinks, puts hard liquor in a proper place, and is equipped with drinking utensils and wine list.

R when guests receive guests in the room, additional chairs and tea service can be provided upon request.

Wake-up service is provided in Nan.

T. provide message service.

The unit provides clothes dry cleaning, wet washing, ironing and repairing services, and returns them to the guests within 24 hours. 18h to provide express service.

Verb (abbreviation of verb) has a food delivery menu and a drink list, and 24-hour Chinese and western breakfast and dinner delivery service. There are not less than 10 kinds of food, not less than 8 kinds of drinks, not less than 6 kinds of sweets, and there are hanging food delivery boards outside the door.

W. provide shoeshine service.

6.5.9 Restaurants and bars

A. the total number of meals is commensurate with the reception capacity of the room.

B: There is a Chinese restaurant with reasonable layout and luxurious decoration. It can provide at least two flavors of Chinese food. At the end of dinner, guests should order food no earlier than 22: 00.

C has a high-class western restaurant with reasonable layout, luxurious decoration and elegant style, equipped with a special western-style kitchen.

D there is a coffee shop (simple western restaurant) with unique style and reasonable location, which can provide buffet breakfast and western-style dinner. The business hours of coffee shops (or restaurants) shall not be less than 18h, and there shall be definite business hours.

E. there is a suitable banquet hall or small banquet hall. Chinese and western banquet services are available.

F there is an independent and closed bar with reasonable location, elegant decoration and distinctive features.

G supervisors, foremen and waiters in restaurants and bars can provide services in fluent English. Restaurants and bars can provide services in at least three foreign languages (English is the necessary language).

6.5. 10 kitchen

A. The location is reasonable and the layout is scientific, so as to ensure that the food delivery route is short and does not cross other public areas.

B. Tile the wall, spread anti-slip materials on the ground and have a ceiling.

C. The cold dish room and the pastry room are separated independently, and the air conditioning equipment is sufficient. There are air disinfection facilities in the cold dish room.

D. The roughing room is isolated from the operating room, the operating room temperature is appropriate, and the cold air supply is more adequate than that in the guest room.

E. there is enough cold storage.

F. the location of the dishwashing room is reasonable.

G. there are special facilities to place temporary garbage and keep it closed.

H between the kitchen and the dining room, there is a spring door, which is sound-proof, heat-insulating and odor-proof.

First, take effective measures to kill mosquitoes, flies, cockroaches and other pests.

6.5. 1 1 public * * * area

A. There is a parking lot (underground parking lot or parking building).

B. There are enough high-quality passenger elevators, elegant car decoration and service elevators.

C. There is a public telephone and a local telephone book.

D. Men's and women's toilets are separated.

E. There are shopping malls selling commodities such as daily necessities, souvenirs and handicrafts.

F a business center is set up to sell stamps, send letters, handle telegrams, telexes, faxes, photocopying, international long-distance calls, domestic baggage consignment, film development, etc. , and provide typing and other services.

G. there is an infirmary.

H. Providing ticket purchasing services, such as purchasing transportation, movies and visits.

First, provide sightseeing services in the city.

J there are special emergency power supply lines and emergency lighting.

6.5. 12 Select items (***78 items, at least 35 items)

65. 12. 1 guest room (item 10)

A. Visual inquiry services such as bills can be provided in guest rooms through audio-visual equipment, and voice mail services can be provided.

B.the toilet has a drinking water system.

No less than 50% rooms have separate bathrooms, showers and bathtubs.

D not less than 50% of guest rooms and bathrooms have separate dry and wet areas (with separate dressing rooms).

E. All suites have separate bathrooms for owners and visitors.

F. Set up a business floor, where you can check in and check out, with a business center and a rest place for guests.

G. There are fax or e-mail facilities in the guest rooms on the business floor.

H. provide free in-store wireless paging service for guests.

I.24h-hour express laundry service.

J. Entrusted agency service (golden key service)

6.5. 12.2 restaurants and bars (8 items)

A.there is a lobby bar.

B.there is a professional teahouse.

C besides western restaurants, there are other foreign restaurants with special kitchens.

D. There is a bakery.

E. a restaurant with flavor.

F there is a grand banquet hall with a dedicated banquet kitchen for at least 200 people.

G there should be at least 10 restaurants with different flavors (except the banquet hall).

H. there is a restaurant that is open 24 hours a day.

6.5. 12.3 commercial facilities and services (5 items)

A. provide internet services with a transmission rate of not less than 64 kbit/s.

B. Closed telephone rooms (at least 2).

C. negotiation room (at least 10 people).

Provide translation, interpretation and full-time secretarial services.

E. Library (at least 1000 volumes).

Conference facilities (project 10)

A There is a special conference hall and cloakroom that can accommodate at least 200 people.

B There are at least two small meeting rooms.

C simultaneous interpretation facilities (at least 4 languages).

D. provide teleconference facilities.

E. there is a live video and audio relay system.

There are computers and computer projectors for rent, ordinary film projectors, slide projectors, video recorders and shredders.

G. there is a special copying room with sufficient copying equipment.

Modern electronic printing and binding equipment.

There is a room for developing photos.

J. there is an exhibition hall of at least 5000 square meters.

6.5. 12.5 public health and entertainment facilities (42 items)

A. ballroom.

B karaoke rooms or KTV rooms (at least 4 rooms)

C. recreation room

D. chess room

E. cinema

F. Regular song and dance performances.

G. Multifunctional hall, which can provide services such as meetings, buffets and cocktail parties, and can also be used as karaoke bars and dance halls.

H. gym

I. Massage room

J. sauna

K. steam bath

Length surfing bath

M (short for meter)) solarium

Indoor swimming pool (surface area of at least 40 square meters).

O. Outdoor swimming pool (surface area at least 100 m2).

Page (abbreviation of page) tennis court

Bowling room (at least 4 lanes).

R. rock climbing practice room

8. squash room.

T. billiards room

Unit multifunctional comprehensive fitness massage frame.

Electronic simulation golf course.

W. golf driving range

X. Golf course (at least 9 holes)

Runway

Z. park

Meter (short for meter) runway

Ab。 shooting gallery

Alternating current archery range

Actual combat simulation amusement park.

Ae。 Table tennis room.

Af。 skating rink

Ag。 Outdoor ski resort.

Ah. Self-use beach.

Ai. dive

Aj。 Surfing at sea.

Ak。 Fishing; catch fish

Al. Beauty salon

I am. boutique

Independent bookstore

Oh. Independent flower shop

Associated Press. Baby care and children's recreation room.

6.5. 12.6 safety facilities (3 items)

A. electronic card door lock.

B. guest room valuables safe.

C. independent power generation system.