Hotel staff incentive scheme

Lead: In order to give full play to the potential of employees and arouse their enthusiasm, hotel managers must learn to motivate employees and master effective methods to motivate employees. Below, I will share with you nine ways and six questions to motivate hotel managers and employees, hoping to help you!

Six problems that should be paid attention to in hotel staff incentive scheme

Respect, understand and care about employees.

Be strict with employees at work, but care and respect employees in life. Love? Touching. The so-called respect for employees means respect for their status as hotel owners; Understanding employees means understanding their spiritual pursuit and material pursuit; Caring for employees means caring for employees and solving their practical difficulties as much as possible. Only when employees truly realize that they are respected and truly become the owners of the hotel will they work actively with the spirit of being masters.

Classic example

The general manager of Beijing Jianguo Hotel stood at the entrance of the staff canteen for two hours and opened the door again and again. The staff who have been attending the Spring Festival get-together nodded and said yes, you have worked hard! ? Chinese and foreign managers, wearing white hats and aprons around their waists, stood behind the buffet table, smiling and serving meals for their employees, making them feel warm and close to the enterprise. Fujian Yuehua Hotel, known as a super five-star hotel, stipulates that managers should greet or say hello to employees first, from the general manager to the department manager. The general manager greets employees at the hotel gate almost every morning and sends his best wishes in the morning. Yuehua gives employees a home atmosphere and environment, and employees also regard Yuehua as their home? .

Always a worker? Regulating qi? , engage in employees? Did it go well?

Some employees just lack enthusiasm for work, mainly because? Angry? Complaints about unfair distribution; Second, some managers engage in specialization; Three complaints about bureaucracy alienating the relationship between cadres and the masses. In this regard, managers should carefully analyze and take improvement measures according to the actual situation. Regulating qi? .

More training, guidance and efforts, less accusations, punishments and complaints.

I often hear some room managers complain that the waiter didn't clean the room, causing complaints from guests; Complain about poor equipment maintenance and frequent problems; Complaining about the poor hygiene in a certain place, which has affected the image of the hotel; Complaining about the poor quality of waiters, As a result, hotel software management can not keep up. ............................................................................................................................................ As we all know in .............., bitterness is not all good medicine, and complaining, blaming and punishing can only erect a wall between managers and employees. As a hotel employee said:

"Imagine that we left our hometown, not far from Wan Li, and enthusiastically joined the hotel industry. Who doesn't want to do a good job? Who doesn't want to be recognized and praised by leaders and guests? Who doesn't want their youth to shine? When there is a problem and the guest complains, the service staff is already blaming themselves. If our managers don't ask random questions and blindly blame and blame, they won't lose their minds, increase their mental burden and have rebellious psychology.

Therefore, when there are problems in the work, managers should first conduct self-examination and self-correction, wake up their management work, and ask themselves how much training and guidance they should give their employees. What other mistakes are there in management? What loophole? Instead of complaining, blaming and punishing employees.

Although punishment is a kind of? Negative reinforcement? Incentive means can play a positive role under certain conditions, but managers should remember that punishment is only a means, not an end, and cannot be abused. Otherwise, it will not only fail to inspire, but also cause opposing emotions, which is not conducive to the formation of team spirit. Some managers work in a simple and rude way. They always use their hands regardless of the willy-nilly? Punishment? As a result, there were many complaints in the department (team). Therefore, the principle that managers should follow in management practice is to use as little or no punishment as possible when strengthening can solve problems.

Incentive should follow the principle of fairness.

Hotel managers must pay attention to the principle of fairness when giving material incentives to employees, otherwise it will not only fail to motivate employees, but will dampen their enthusiasm and even cause contradictions and affect unity. Facts have proved that subordinates can forgive their low leadership and work level, but they can't treat leaders equally and deal with problems unfairly, so they often show an intolerable attitude.

Incentive measures should be targeted.

Employee incentives should be targeted, that is, different incentives should be adopted according to different situations. For example, some employees do have the idea of working hard, but because they work in a relaxed environment and have lazy work habits for a long time, once managers find this trend, they must strengthen labor discipline and strict work system. For another example, some employees were originally enthusiastic about their work, but their enthusiasm for work gradually cooled down because they could not stand the cold eyes and ridicule of their colleagues. At this time, managers should consider creating a good and positive corporate culture atmosphere through various methods.

Incentive behavior should be timely.

Employees should be motivated in time, and excellent employees or good deeds of hotels should be praised in time, otherwise the times have changed and the same incentive behavior will not play an incentive role.