Is it legal to check out at 12 o’clock in a hotel? Consumer Rights

The hotel’s requirement to check out before 12 o’clock is legal and in line with consumer rights. According to the relevant laws of our country, the hotel should clearly indicate the room price and accommodation time settlement method in a prominent position in the front lobby, and inform the guests that they agree to check out before 12 o'clock. The hotel's practice is legal.

Although from a normative perspective, the China tourist hotel industry standard is just an industry standard and does not fall within the scope of the law, but strictly speaking, we cannot think that the practice of "checking out before 12 o'clock" has a "legal basis" ". However, as an industry norm, the existence of norms is as much a deterrent to the hotel industry as the law, and the practice of "checking out before 12 o'clock" has also been common in the past few years. In fact, it serves as a "soft law" in unifying industry codes of conduct, or a "business custom" that should, in principle, be respected. The second is how to resolve consumer disputes. After purchasing goods, consumers find that the quality of the goods is substandard; or when receiving services, they are dissatisfied with the service quality and attitude. At this time, they can negotiate with the store on the spot or afterwards, explain the situation, provide evidence, express their attitude, and put forward specific and reasonable requirements on the premise that the store acknowledges the facts to promote the timely resolution of the dispute.

3. How to resolve consumer disputes

1. Negotiate and settle with the operator. After purchasing goods, consumers find that the quality of the goods is substandard; or when receiving services, they are dissatisfied with the service quality and attitude. In this case, they can negotiate with the store on the spot or afterwards, explain the situation, provide evidence, express their attitude, and On the premise that the store acknowledges the facts, it puts forward specific and reasonable requirements to promote the timely resolution of the dispute.

2. Request the Consumer Council for mediation. The Consumer Council is a specialized social group established in accordance with the law to protect the legitimate rights and interests of consumers. Jilin Province has consumer committees at the provincial, municipal, and district (county) levels. When consumers' rights and interests are infringed, they can complain to the consumer association and ask the consumer committee to mediate based on their understanding. The municipal, district (county) Any complaint can be made to the consumer committee of the district (county) where the dispute occurred. It is better to lodge a complaint with the district (county) consumer committee where the dispute occurred.

3. Complain to the relevant administrative departments. After consumers' legitimate rights and interests are infringed upon, they may also appeal to relevant administrative departments such as industry and commerce, prices, technical supervision, standards, metrology, and health. These administrative departments may make decisions within the scope of their business responsibilities and in accordance with relevant regulations. Process accordingly to protect the legitimate rights and interests of consumers.

4. Submit the case to an arbitration institution for arbitration based on the arbitration agreement reached with the operator. This method of resolving disputes is often stipulated in the written contract for the purchase and sale of goods, and the volume of goods purchased and sold is often relatively large. Verbal contracts involving immediate settlement between consumers and stores rarely exist, and the procedure for resolving disputes in this way is relatively complicated. If the consumer purchases a small amount of goods and it is completed in the form of a verbal contract with immediate payment, it is not appropriate to use this method to resolve disputes.

5. File a lawsuit with the People's Court. Litigation often occurs when consumers' rights and interests are seriously infringed upon, or even when consumers' personal and significant property are infringed upon, or when various solutions have been tried but failed, consumers can file a lawsuit in court to request legal protection. . If the operator's behavior constitutes a crime, the judicial department will also investigate the criminal liability of the responsible person in accordance with the law.

Legal Basis

"China Tourist Hotel Industry Standards"

Article 10 The hotel should clearly indicate the settlement method of room price and stay time in a prominent position in the front lobby. Or confirm that the above information has been communicated to guests in an appropriate manner.

Article 11 In accordance with national regulations, if a hotel charges additional service fees for guest room, catering, laundry, telephone and other services, the price shall be clearly marked on the price list or related service price list.