What difficulties did Fermon Hotel encounter and how did it deal with them?

The difficulties encountered by this hotel include customer service problems, human resources problems and competition problems.

1, customer service problems: Some guests may encounter various problems or complaints, such as room problems, unsatisfactory catering services, lost luggage, etc. Fermon Hotel usually sends a professional customer service team to deal with guests' problems and try their best to solve them to ensure their satisfaction.

2. Human resources: As a high-end hotel, Fermon Hotel needs to attract and retain high-quality employees. The intensity of work and high-intensity work in the hotel industry may lead to a high turnover rate of employees. Fermon hotels usually offer attractive salary and benefits, staff training and development opportunities to attract and retain high-quality staff.

3. Competition: The hotel industry is highly competitive. Fermon hotels need to constantly improve their service quality and upgrade their facilities in order to maintain their market competitiveness. Fermon hotels will usually continue to invest in R&D and innovation, and provide unique services and experiences to meet customers' needs and enhance brand image.