What do operational KPI indicators include?

1. KPI (KeyPerformanceIndication) is a key performance indicator, which is a goal to measure process performance by setting, sampling, calculating, and analyzing the key parameters of the input and output ends of a certain process within the organization. A quantitative management indicator is a tool that decomposes an enterprise's strategic goals into operable long-term goals and is the basis of an enterprise's performance management system

KPI is a performance evaluation method that is generally valued in modern enterprises

KPI can enable department heads to clarify the main responsibilities of the department, and based on this, clarify the performance measurement indicators of department personnel, so that performance evaluation is based on quantification

Establish clear and practical A feasible KPI indicator system is the key to good performance management

Key performance indicators indicate the results that should be produced or the standards that should be achieved by each work content to quantify the best

There are three most common key performance indicators: first, efficiency indicators, such as asset profitability efficiency, profitability level, etc.; second, operational indicators, such as department management expense control, market share, etc.; third, organizational indicators, such as satisfaction level. , service efficiency, etc.

2. Gop total hotel operating profit, referred to as GOP, GOP = total hotel operating income - total hotel operating expenses. The GOP rate is the profit rate, GOP rate = GOP/total hotel operating income × 100 % Others include the total profit from guest room operations, referred to as guest room GOP; the total profit from catering operations, referred to as catering GOP, are similar