Summary report on the work of hotel food delivery staff

By summing up, people can turn scattered and superficial perceptual knowledge into systematic and profound rational knowledge, thus drawing scientific conclusions, thus correcting shortcomings, drawing lessons, and making future work less detours and more achievements. Next, I'll show you five model essays on the work summary report of hotel food delivery staff, hoping to help you!

Work report of hotel food delivery staff 1

I feel that this year's work has not been done well. As a waiter, I have a deep understanding. In this regard, I really need to work harder to do my job well. I feel very happy doing service work. Every time I get a customer's smile, I feel that this is recognition, recognition of my service, and it feels good. After a year, I really got a great improvement in this process.

Through my own efforts, I have also seen a lot. For me, this is really a great progress. I will continue to plan carefully. I have a very clear plan in this regard. I will definitely make myself do better. The service quality of this work should be implemented. I always feel that I have made efforts in this process. I am clearly aware of this and constantly improve my ability at this point. I can also have a very clear plan in this respect, and I will definitely make myself do better. This is what I want to maintain. In the past year, I felt very fulfilled in _ _ _ _ Hotel, and I finished my work seriously. I know I should try my best to maintain it at all times. This is the attitude I should have.

A year has passed, and I hope to get more recognition and do service work. I plan myself carefully every day, eager to get more exercise. This is something I should be clear about. I hope I can persist in doing this well in my future study, and I will persist in doing these things well and become an excellent waiter. This is the direction I have been working hard, although there have been some problems in the past year. I feel some pressure at work, but I think it is meaningful to turn pressure into motivation. Based on the principle of quality service, I should be worthy of my work, which is also the direction I should work hard for. Now, including the future, these are all good duties that I should perform, and I will definitely stick to them. This is also the attitude I should have in my study. I think this way is very meaningful. I insist on good service.

Of course, I know that there are some things I haven't done well in my usual work, and I will certainly continue to plan my work hard. I also believe that I can make greater progress and work hard in this respect. Now I feel very meaningful, hoping to learn better service skills and become better service personnel.

Hotel deliveryman's work report II

In order to improve the quality of our work and service, our manager arranged special etiquette training for us. In addition to delicious food, our hotel also provides very thoughtful service. However, because many newcomers are unfamiliar with their work, they are prone to conflict with customers at work. In order to reduce similar situations, we arranged five trainings a year. First, let's use honorifics when communicating with customers, and then gesture. We should not only be able to talk, but also have physical communication with customers. Then dress etiquette. Only by dressing appropriately, neatly and beautifully can we show the hygiene of our hotel, respect our customers and pay attention to all aspects. This is also what we must master.

In our daily work, we need to stand in our respective posts. If customers enter the hotel, they must be given more respect, such as welcome and other daily expressions, and must master opening the door for customers. When dining in a hotel, customers need to order and deliver food at the first time. At the same time, it is necessary to accurately explain how long it will take for our hotel to serve on time. These aspects should be agreed, disputes should be avoided, and customers' minds should be grasped. When customers are waiting, we can give them some gifts, so that customers can pass the time waiting for serving.

Because our main task is to be responsible for restaurant service. So the average customer wants to stay in the hotel, we just need to contact the front desk and lead the customer to go through the formalities together. We can answer customers' questions in time. Customers are the people we must pay attention to, and we can't ignore any of them. In my past work, I worked according to the training method of the hotel, which avoided many disputes and won the praise of customers. This kind of service makes customers satisfied and we are happy.

I used to think that the service was very simple, that is, ordering food for customers and conveying their requirements. However, work is not like this. It is more about training our ability and testing our strength. Be patient, no matter whether the customer's answer is polite or not, but be sure not to be rude and let the customer feel our sincere service, which is enough. Of course, there are still some shortcomings, that is, every time I receive a customer, I feel a little uneasy and worried that I will be accused by the customer for my poor work.

Actually, work is not that troublesome. As long as we don't make mistakes in our service, ordinary customers won't bother us. Pay attention to details at all times, such as serving food, be careful not to have too long sleeves, avoid touching food, and maintain personal hygiene. These are all tasks that must be done well. As long as you master the most basic etiquette and do your daily work well, you won't make a big mistake and you can satisfy your customers.

Although my achievements this year are not bad, I still need to improve and strengthen, strive to do better in next year's work, start our hotel service and show our hotel's uniqueness.

Hotel deliveryman's work report 3

The profit of an enterprise is the first goal and the guarantee of its survival. The work of a department should also focus on the center of the enterprise.

As a service department, the housekeeping department's primary task is to clean up and provide a clean, quiet, comfortable and warm rest environment for guests, but at the same time, we should also generate income and save expenses for enterprises.

Over the past year, with the joint efforts of all staff and department managers, all the parts with business indicators have completed the tasks given to us by the villa leaders at last year's work meeting.

While trying to generate income, we also don't forget to save money. The department will save work throughout the year and make every effort to reduce costs on the premise of ensuring the quality of work and not affecting customer service. We know that every penny saved is the group's profit.

On 20 18, I completed the following work:

1. Learn and standardize the terms of post service, and strive to improve the quality of customer service.

In order to reflect the professional quality of hotel staff, I am not familiar with the terms of service of each post and am not standardized. Among my colleagues, I learned the service language of the post in the training of the manager in charge of the group room, and then absorbed it into my own use as a language guide for my communication with guests.

Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will strengthen my study and application.

2. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch.

Housekeeping is the company's main income-generating department, and the cost of capital is also high. In line with the concept that saving is to create profits, my colleagues and I will start from ourselves, from scratch, and put an end to all waste, mainly in the following aspects:

① Recover disposable low-value consumables for customers, such as toothpaste, which can be used as cleaning agent.

(2) Every morning, it is required to turn off the crossing light returning to the floor and turn it on after six o'clock in the night shift; Unplug the electric card after checking out; The implementation of the room day after day can save a lot of electricity for the company.

3. In order to do a good job in room hygiene and service, leaders often assess and evaluate our room cleaning skills and rounds.

It is found that our operation is not standardized and scientific. In view of the existing problems, the employees above class level in the area held a special meeting to analyze the existing problems, retrain the employees and correct their bad operating habits.

We also kept practicing in the off-season, carefully cleaned and inspected every room, and achieved certain results through examination, which improved the sanitary quality of the room and reduced the overtime of rounds.

4. The leaders adopt centralized training, special training and individual guidance training for employees, which greatly improves the hotel awareness of employees and further deepens the service concept. Smiling with voices has become the conscious action of employees.

We have a vivid understanding of what personalized service is. From sensibility to rationality, the whole group has formed a good atmosphere of "all work is to satisfy customers". Thus, the pre-job training, departmental training and team training of employees have been comprehensively combed and improved from theory to practice.

For various reasons, there are some problems in my work:

1. It is easy to bring personal emotions to work. When you are happy, you are warm and thoughtful, and when you are unhappy, you are somewhat negligent. In the future, you should strive to overcome this situation in your work and truly establish the consciousness that customers are God in your mind.

2. The cleanliness of rooms and public areas needs to be further improved.

3. The service standard of each post needs to be further strengthened.

4. The facilities and equipment maintenance plan has not been put in place.

5. Due to the thoughtlessness in changing shifts, it is considered that minor problems do not need to be handed over clearly, which leads to such problems. If I don't know the little things, it will easily lead to big mistakes. I must take strict precautions to avoid mistakes in the future.

About next year, my plan is:

1, live every day well.

2. Improve service measures to improve customer satisfaction.

3, strengthen education and training, strengthen the quality of employees.

4. Standardize management and promote the healthy and orderly development of enterprises.

5. Strengthen marketing and constantly adjust the customer structure.

6. Do a good job in individual customer sales.

7. Reasonable booking in peak season to maximize sales.

8, standardize the message service, let the guests feel our professional management level and hotel service level.

9. Learn more and enrich yourself.

Practice has proved that with the intensification of market competition, guests have more room to choose hotels. To improve the hotel's "marketing competitiveness", we must first innovate ideas, adjust business strategies and policies in time, optimize the design of our own products, make the strategy innovative and changeable, and constantly innovate business policies according to different seasons, so as to keep the room occupancy rate at a high level under the severe situation.

In the coming days of _ _ _ _ _ _ _, we will set sail again and embark on a new journey. I will set higher standards for myself, work hard and create new benefits for the company.

Finally, I hope everyone can go to a new level next year, thank you!

Hotel deliveryman's work report 4

Time flies, and the new year comes in a cycle of day and night. There will be a temporary new beginning in ordinary work. Summarizing the dribs and drabs of the work in the past year, there are always some unforgettable merits and demerits. There are always some disappointments in work or life. I try my best, but sometimes I can't get the affirmation. In this coming year, let me give full play to my strengths, do better if I am good, and strive to improve my shortcomings. Let yourself face a new beginning with the fullest mental outlook.

Summing up the past year, I face my responsibilities seriously. Smile at every guest and make them feel at home when they come to the hotel.

The front desk of the hotel is an important department of the hotel, and I strive to do a good job of communication and coordination between departments in my work. Ensure that the guests who stay can live in peace of mind. Obey the instructions of the leader, unite with colleagues, be polite to others, obey the distribution, and do your job wholeheartedly.

In the new year, I will continue to create value for the hotel in my ordinary work.

The work of 18 has come to an end. According to the actual work situation, customers' situation, employees' work level and performance in this region, it is summarized as follows:

I. Review of work performance

It covers an area of August-September F and has 86 rooms. From September 20 12 to the beginning of June 20 12, the average daily reception capacity was 54 rooms. The occupancy rate remained at a high level, and the customer complaint rate was 2%. Has successfully received China Youth International Travel Service, VIP reception and other large teams.

Second, there is a lack of work.

1. Insufficient staff training.

Including laundry training, living room cleaning training, cost control training, facilities and equipment management. , are not strong enough, leading to a series of things.

2. Lack of regional cost control management

There are many consumables in the region, and the consumption is large. No cost awareness training, high stocking frequency, increased workload, will be strengthened in the future.

3. The regional clean quality level is not high

The housing rate is high, the employee mobility is high, the relevant guidance and training are backward, and the relevant supporting facilities are not in place, resulting in a low level of clean quality, which should be strengthened in the future.

4. Poor management of goods and facilities

Including the loss of linen, the storage and maintenance of equipment in public areas, the scratching of facade paint, etc.

5. There is no safety, team and service awareness education.

6. Responsibility management is not clear enough

7. The division of areas in the early stage was not thorough enough, which led to heavy responsibilities of some personnel and relatively heavy workload. Although the linen was not lost, the employees were under great pressure and were dealt with in the later stage.

8. Construction of regional normative system

9. No performance evaluation

10. There is no reward and punishment system.

Third, the problem of work.

1. The problem of insufficient equipment for the work car.

In the case of insufficient working vehicles and large rooms, employees complain that their mood is high and they are inconvenient to use, which reduces their work efficiency and quality level.

There is something wrong with the rag.

There are fewer rags. I hope there will be enough rags later.

Step 3 Wash and clean the cups

I hope we can increase our efforts in the later period.

4. Recycling and replenishment of beverages

The team has a heavy workload of returning and replenishing drinks, and the loss rate of drinks is high. I hope there will be a more reasonable solution in the later stage.

5. Handover of interns

The management of interns is not strict enough, and the handover is not strict enough, which easily leads to the loss of linen.

6. linen laundry problem

It takes a long time to send linen for washing, and there is a waiting phenomenon. I hope there is a more reasonable plan.

7. The problem of garbage transportation

8. Staffing

I hope to keep the staff fixed for a period of time.

9. employees access the garbage in the trash can.

It often happens that garbage is thrown out of garbage bags, which is too much and inconvenient to handle. I hope multi-sectoral cooperation.

10. Supplement of paid drinks

The replenishment time is late.

1 1. Free drink exchange

It takes time to change money. Is it possible for someone to collect it regularly?

12. Missing items

Sometimes there is no closing record and no account to check for the missing items.

13. The problem of high workshop entrance

The threshold of the workshop is too high, so it is inconvenient to get in and out of the work car.

14. Handover of shift utilization

The middle shift uses items on other floors, and the linen needs to be handed over.

The worksheet is not applicable and needs to be improved.

Four. Future work plan

1. Improve staff team and service awareness.

2. Strengthen employees' awareness and skills training.

3. Strengthen the management of the responsible area and strengthen the sense of responsibility of employees.

4. Strengthen linen management.

5. Strengthen cost control management.

6. Continue the planned cleaning management.

7. Strengthen the management of safe operation.

8. Strive to improve the enthusiasm of employees.

Hotel deliveryman's work report 5

The year of _ _ _ _ is coming to an end. With the help and encouragement of hotel leaders and colleagues, I overcame all kinds of difficulties and completed the work of the whole year well, which was affirmed by leaders and colleagues. Attendance throughout the year, no leave, late, leave early phenomenon; The service quality and work level have been improved, and there are no complaints from guests; Be able to respect leaders, unite colleagues, be courteous and give priority to work. Now I will report my main work in _ _ _ _ and my plan for next year. Please correct me.

First, the main work this year

1, correct attitude and dedication. Through this year's exercise, I gradually overcame the shortcomings of impetuousness, impatience and perfunctory, and developed a patient, meticulous and thoughtful work style. This year, guests complained less and praised more, and my relationship with colleagues was harmonious. There are fewer quarrels and sarcastic words, replaced by words of mutual encouragement and concern. Let me have more confidence in my work. For the daily work of the hotel, in addition to receiving guests, it is mainly to clean rooms and environmental sanitation. Although I have been cleaning all day, there are always some places that give up cleaning because they are too high, inconspicuous and difficult to move, leaving a dead corner. In this year, when cleaning the room and environmental sanitation, I have been careful not to let go of every stain, dust and hair. If I can't reach the height, I will put down the stool and lift it with my colleagues.

2. Learn with an open mind and ask if you don't understand. During this year, I took part in all kinds of training activities organized by the hotel, carefully studied service skills and polite expressions, asked the manager and other old colleagues for advice if I didn't understand anything, and carefully pondered and practiced after returning home. Polite expressions can be used frequently in daily life, so as to get rid of the original bad customs and form good habits. In this way, my service level has improved, my behavior has become more polite, and I have been well received by guests, leaders and colleagues.

3. Obey the arrangement and work hard. At ordinary times, we should respect the leaders, not be careless, and the things arranged by the leaders should not be discounted, with good quality and quantity. This year, in addition to doing a good job in room service, I participated in the reception work at the front desk when the front desk staff was uneven. At first, I didn't understand the reception work, had no confidence and was afraid of difficulties. Later, with the care and help of the hotel leaders, I overcame my own difficulties, studied hard, consulted in many ways, and practiced constantly, so that I had a well-thought-out plan and did not get into trouble, and successfully completed the task of the front desk. During this period, I was rated as an excellent employee of the month.

Second, the work plan for next year

In the coming year, I will become more mature, the service quality and level will be greatly improved, the service enthusiasm for the guests will also be improved, my work confidence will be greatly increased, and I am full of confidence in my future work. Generally speaking, this year I was able to do my duty, abide by the rules and regulations of the unit, reassure the leaders and satisfy the guests. But I also have some shortcomings that need to be corrected, such as haggling over every ounce, quarreling with colleagues, being lazy at work, not being full of enthusiasm for work, and being lazy. In the new year, I will resolutely overcome these bad work styles, take advantage of last year's east wind, strictly restrain myself, seriously study and delve into the skills in work service, improve my service level, start from small things, set a high starting point and set high requirements, make every guest satisfied, and bring every guest a comfortable, peaceful and warm home together with other colleagues in the hotel.

Three. Suggestions and comments on the hotel

At this moment, in the age of information network, people who know news survive. However, the collection and utilization of hotel information is far from enough. A frog in the well can only understand the sky forever. Only by going out can we know that the world is outside us. We expect the hotel to organize more employees to go out, learn the advanced service and management level of the industry, and improve the competitiveness of the hotel itself. At the same time, I hope hotel leaders will pay more attention to the work and daily life of employees and think more about them. Organizing cultural and sports activities can not only make employees get physical exercise, but also enrich their spare time. Let every employee devote himself to the work of the hotel with full mental state every day and make his own contribution to the prosperity of the hotel.