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12305 is a special service number for postal consumers to complain.

According to the Measures for Handling Consumer Complaints in Postal Industry, consumers should first complain to postal operators when they complain about the service quality of postal industry.

If an enterprise is dissatisfied with the processing results of the enterprise or fails to reply within the prescribed time limit, it can appeal to the local postal administration or the State Post Bureau through the "12305" special service telephone, or appeal online.

Call the complaint telephone number provided by the State Post Bureau 12305.

Complaints from the headquarters of express delivery companies are the most common way for consumers. Find the phone number of the headquarters of the courier company, transfer it to the customer service department to make a complaint, and complete the delivery and even compensation of the express mail under the supervision of the headquarters.

The "Provisional Regulations on Express Delivery" clearly stipulates: "Enterprises engaged in express delivery will deliver the express mail to the agreed delivery address, the recipient or the agent designated by the recipient, and notify the recipient or agent to collect it in person. The recipient or agent has the right to accept it in person. " The relationship between the courier and the sender is a service contract.