Waiter work summary

A period of work has come to an end inadvertently. This is a precious working time. We have gained a lot, so we must do a good job summary. But I found that I didn’t know what to write. The following is a summary of the waiter’s work that I carefully compiled (6 general articles). I hope it will be helpful to everyone. Waiter Work Summary 1

The service work in the restaurant is at the end of the year. Looking back on this year, it has been nearly a year since I came to the restaurant. As a waiter, I felt that the work should be simple and easy at first, but After actually doing it, I learned a lot, and I also understood that being a waiter is not that easy. It also brought me a lot of growth. One year later, the busy work is coming to an end. Looking back, I have gained a lot. There are also many, and I will summarize them here.

The attitude in service must be good. Our restaurant is also a relatively high-end restaurant, and the waiter’s job is very different from what I thought before. Although the daily work is the same, for us The requirements are indeed extremely strict. This is because the customers we receive are relatively high-end, and there are many foreigners. If you don't have the ability, it will be difficult to do such a basic job as a waiter.

I was not convinced at first when I was asked to be a waiter, but even before the training was over, I knew that if I had to do a good job, I might still have many deficiencies in my abilities, so I also actively studied , ask colleagues for advice, and also learn about our service work through communication with other colleagues. You must be familiar with the dishes in the restaurant, the necessary etiquette, know how to communicate with others in foreign languages, and even have some customs in the country you are in. Basic understanding, and excellent waiters can be said to know a lot.

After I started working, I gradually followed my colleagues, and then worked independently. During this period, I also grew up very quickly, and I no longer had the previous ideas. I didn’t think that waiters were the basics and that I was low-level. It is a very end-to-end job, but it requires you to be familiar with and understand a lot. At the beginning, I didn’t have the opportunity to interact with foreign guests. I mostly got to know my colleagues slowly, and then my colleagues followed me to see my performance, whether I was making progress, and whether I could do a good job as a waiter independently. Compared with ordinary restaurants, , the requirements are much stricter, and there are many aspects that need to be taken into consideration. We can't offend customers, and we can't be embarrassed, or quit if we don't want to do it. In fact, not many people are willing to leave. The salary here is good. And I can learn so much. Even if my position is just a waiter, I will be exposed to different people. The aspects of understanding are also very different, and I have gained a lot here. I feel that it is not easy to do this job well, but I have persevered and received recognition. Even some customers will regularly ask me to serve.

In one year, I have grown a lot, but I also see that there is still a lot of room for improvement, and I must continue to do a good job. Although this position is basic in a restaurant, it also has the largest room for growth. Yes, the most important thing is that I have to work hard. I also believe that I can do better in the future and get recognition from more customers.

Waiter Work Summary 2

Under the introduction of a friend, I came to xxxx and got the news that I would come to Beijing to study. I was very happy and cherished this opportunity. I have studied hotel management for five years and have never had any problems. How have I practiced it? I wanted to start from scratch. This was a good opportunity, so I came to Beijing to study with enthusiasm. At the beginning, I took Jinjiang culture and theoretical courses. I accepted Jinjiang’s culture very much, and I also I am very happy to be a Jinjiang person. After the ten-day theoretical course, I couldn't wait to come to the xxxx store with an uneasy mood. In the first week of my arrival, I was assigned to a guest room. I thought I could endure hardship and had already done a good job. I was fully prepared when I came to the guest room. I mainly learned from the guest room lady how to clean the room and make the bed. Although I was fully prepared, I was still so tired on the first day that I just complained and even doubted whether I could persevere in the guest room. With the encouragement of my eldest sister, I secretly made up my mind and encouraged myself to persist. During the six days of guest room study, I learned the process of cleaning a room, the most basic bed making, bathroom cleaning and simple room service methods in the hotel. I had a preliminary understanding of the basic items sold in the hotel. In the second week, I was assigned to a restaurant and learned a series of basic restaurant service methods from senior restaurant waiters how to set up the table, remove the table, order, serve, and pass the dishes. And have a better understanding of the service process of the restaurant.

In the third week, I was assigned to the front desk. I like the job of receptionist very much, but I am very nervous. I don’t know whether I can do this job. But what makes me happy is that the hotel’s staff Most of the employees are so warm and friendly. They are not indifferent to us because we are interns. After hard work, a sweet smile from colleagues or an ordinary "Thank you" will move people. The front desk is the facade of a hotel, where guests form their first impression of the hotel. The services of the front desk basically cover all the services that the hotel can provide. Therefore, the front desk staff needs to have sufficient understanding of various departments of the hotel to provide guests with satisfactory and thoughtful services. During the study, I had an in-depth understanding of some basic daily front desk operations such as how hotel guests check in and check out and conducted practical operations.

The internship days ended like this day by day. I did learn a lot during these days. In addition to learning some basic skills and service knowledge, I also learned how to be a good person and how to deal with my own problems. interests and the interests of the hotel, how to handle the interpersonal relationships between colleagues, and how to adjust my mentality. What I learned more is that as a waiter, you should have a strong sense of service. When chatting with a department manager, the manager mentioned service awareness. I strongly agree with his point of view: "Service awareness not only requires waiters to have the concept and desire to provide quality services to guests, but also should have the same attitude toward their colleagues. Awareness. " Waiter Work Summary 3

As a hotel restaurant waiter, there are new plans and plans for the new year. At the same time, it is also necessary to conduct an overall summary and analysis of the past year. Time flies so fast in 20xx, and the new year 20xx is approaching us. I hope that our hotel and restaurant waiters will take off their old makeup and put on new makeup in this new year, and have a newer and better transformation. As the saying goes , I believe I will be able to do better! I also hope that here I can bring my happiness to customers and infect my colleagues.

I would also like to thank you all for your support and help during the period since we started working together. Looking back at the road we have traveled, we have all been there. It was a bumpy ride, but it was fulfilling and I felt a sense of accomplishment. I remember my first day at work at Shengfeng. I didn’t know anything. I couldn’t speak even the most basic greetings to customers. After I went to the workstation alone, I made a lot of mistakes. At that time, I really I want to back off and leave.

But every time when I made a mistake, everyone patiently pointed out the mistake to me and personally taught me the correct method of operation; I remember that when I was about to enter the society from school a year ago, a person once said: I said something, "You are a boy, and I believe you can face it bravely no matter what difficulties you encounter." I will never forget her words, because it was her words that made me re- I have found confidence, and I will not forget everyone’s support and help to me, because everyone’s support and help made me feel the warmth and warmth of the big family again. I would like to say thank you to everyone, and at the same time communicate with everyone at work. There have been some frictions, and I apologize to everyone and ask for your forgiveness.

Again, I hope that everyone can give me more suggestions in my future life and work. I will listen to them with an open mind and I will improve them whether they are shortcomings or defects in life or work. During the time I spent with everyone at Shengfeng, I found that I have changed a lot, both in terms of being a person and dealing with things.

I am more easy-going when getting along with everyone, and I don’t feel as tired when I work as I did at the beginning. In order to create a warm working environment, for you and my face are full of joyful smiles, for you I have it in my heart A warm home allows us to be more understanding, less complaining, more tolerant, and less blaming. Finally, remember that we will work hard for a more glorious tomorrow for Shengfeng!

My plans for next year are:

1. Do every job carefully every day.

2. Study warehousing knowledge seriously and actively take exams for promotion.

3. Use rest time for computer training.

4. Learn more other things and enrich yourself.

Finally, I hope that today, next year, everyone will step onto a new level and reach a higher level. Thank you. Waiter Work Summary 4

Before entering the service industry, I asked myself if I was ready. At that time, I gave myself a clear answer, that is, yes! But when I entered the service industry, I found that being a qualified and excellent waiter is something that requires constant polishing. Only by slowly building a hard shell for myself will I be able to persevere with more confidence. Otherwise, the challenges I will encounter will hit me hard and damage my confidence in this career.

We have been very busy at work during this period. With the accumulation of the past few months, our enthusiasm has greatly increased now. Even if we are so busy every day that we feel dizzy, we still feel happy and satisfied. This year is indeed very challenging for each of us. I feel really satisfied to be able to continue in this position. I am also very proud that our hotel has been able to reach this point smoothly and has provided us with Such a comfortable growth platform ensures our career and life. This is something I am very grateful for, and it is also the thing I feel most fortunate about.

The job of a waiter is not simple. We have to face all kinds of people and encounter all kinds of difficulties every day. At the beginning, I really couldn’t accept this kind of grinding, because every day I will almost always be wronged, and I will suffer some losses at work every day. But after a long time, I found that these were actually minor problems. How can everyone living in this society not suffer some grievances and hardships? In fact, this is the most normal thing. It is enough to put your mind at ease, accept it well, and be yourself well.

During this period of time, I have made a lot of progress in my thinking. I always felt that being a waiter was an unsatisfying thing for me, but what should I say now? I feel that becoming a waiter is not a bad thing. It is a job worthy of respect and worth paying for. Through my colleagues around me, I began to realize that it is enough to be a good person. Don’t do it. Care about what others think, let alone words that are not beneficial to us.

These are not that important to us. What we need to do is to take good control of our own lives, do our own work well, add some value to our lives, and not be bound by other people's words.

This job as a waiter has made me improve a lot. I also know that I still have a lot of room for improvement, so I will work very hard to improve myself, and I will also maintain a better With a rigorous attitude, assume this responsibility and work hard to do this service job well. Waiter Work Summary 5

The joyful songs and laughter along the way, the ups and downs along the way bid farewell to 20xx and ushered in the year of 20xx full of expectations. Looking back on the three months since I came to the hotel, I feel novel and happy at the same time. Here, I am moved and grateful at the same time. Although the time is short, for three months, the harvest is fruitful for me. Every day there, every thing I experience, every person I come into contact with, the gold content of this process, It is by no means less valuable than my more than ten years of studying in school, so I am grateful to Mr. Li for giving me this rare learning opportunity and meticulous guidance, to Manager Wang for his meticulous care, and to all the members of the General Department for their hard work at work. Cooperation and care in life, the specific work is summarized as follows:

In terms of work, during this period, I learned about the hotel’s guidelines, layout, department division, job allocation, personnel positioning and other physical conditions. , the General Department performs office functions, an important department that connects leaders and employees. I am honored to be a member of this small group. Although it is very trivial to be responsible for collecting meal tickets every day.

But it can reflect the strictness and advanced nature of our hotel's management. Quality inspection is a must for any enterprise and is an important security department. As a service industry, quality inspection is a top priority. Importantly, whether it is the hygienic condition of the guest rooms or the appearance of the catering waiters, they all affect the operation and development of our hotel. From the beginning, I only understand that now I have a pair of insightful eyes. This is a progress for me and a big step. Harvest, the blackboard newspaper is the window for internal promotion of our hotel. Through publishing the newspaper, it not only improved my writing level but also enhanced my language expression potential. During the evaluation period, thanks to Mr. Li’s trust, I compiled two copies with the help of Manager Wang. Evaluating the materials, I deeply felt that my language skills and logical thinking were lacking. Serving on the front line was the most rewarding place. Although it was hard and stressful, I learned to tidy the room, turn down the bed, and how to place it. Aesthetics and other knowledge, and the experts were welcomed and sent to the center to learn about the experts' preferences and provide timely feedback for better service. On December 8, when the evaluation work was about to end, it happened that the supply and demand meeting for college students from the three northeastern provinces was held in Harbin. Convened, this is the most important thing for us graduates. We have prepared it a long time ago, but the floor attendants are really busy. I was touched when I saw them forgetting food and sleep and working overtime. Although I am a student, I am also a hotel employees, so I did not participate in the job fair. What I say is not to say how great I am, but that I was moved by such a united, dedicated and pragmatic group. The dedication is selfless, so the warmth and passion are fiery. So it shines, this is the company's wealth and strong capital! Waiter Work Summary 6

I have been working in XX Hotel for almost three years. Since I entered the hotel, the store manager and all my dear colleagues have been very grateful to me. I have been taken good care of by everyone. They have been helping me move towards a better future and have also allowed me to have a job that I love. Thank you very much. This year has passed quietly. I have some summaries and feelings about this year's work. I hope that writing them down can always urge me to continue to develop and not forget my original intention.

1. Service attitude is the most important

Service work is a job that requires strong determination. Before entering the hotel, I actually did service work, but it was not Waiters in restaurants, so there are actually some major differences. I have been working in a hotel for three years, and I have actually accumulated a lot of experience. Although waiters may seem like a job that is not very technical to outsiders, in fact it has many requirements.

The first and most important thing is the service attitude. This is a principle that I have been adhering to this year, and it is also a standard that I have been silently adhering to in the past three years. As long as I establish a service attitude, many problems will actually be solved without causing too much trouble at all. So in the coming year, this year also requires continuous persistence.

2. Service ability is the key

This year, my personal ability is still growing. I used to have some bumps and bruises when I was working as a waiter, but now I don’t have to. My hands and feet are much more agile, and I rarely do things carelessly and cause some bad effects. I think this is where I have improved at this stage. My service ability is based on many aspects. First of all, my service attitude is good. Secondly, my hands-on ability is also very important and has been strengthened and improved. This is a good trend and motivation. One aspect of me moving forward better.

3. Personal mentality is the key

Waiters sometimes test their own mentality. Why is service work so difficult? That's because we will always experience some tests and difficulties that can defeat us. Therefore, in the service industry, personal mentality is very important, and this is the main reason why we widen the gap. A good service job is not only related to our own skills, but also the mentality and attitude of each of us are very important. I have practiced this once this year and have made great improvements and progress.

Although this year’s work is almost over, in the days to come, I think there will be some better directions to develop. I will continue to maintain motivation, maintain sincerity and hard work, and work as a waiter. I will do my best in this job and live up to the trust and expectations of everyone who cares about me. Keep up the good work in the days to come!