The guest insisted that he didn't order the food you served. It was verified that he did order it, but the guest flew into a rage. What should I do as a waiter?

This kind of thing often happens. As a waiter, all you can do is wait patiently, because sometimes guests may really acquiesce, but most of the time guests probably don't remember what they ordered, especially after drinking some wine. You can only explain to him carefully and get his understanding and support, but it is best not to make the guests angry, because they are our parents!

Waiters originally refer to people who provide services in a certain range in a fixed place, including waiters and waitresses; Now it usually refers to people who provide necessary services for guests in hotels, restaurants, KTV, shopping malls and other catering and entertainment places.

The basic duties of waiters are: greeting and greeting customers; Provide various corresponding services; Answer customers' inquiries; Solve difficulties for customers; Treat all kinds of unstable emotions of customers with the best mood and attitude; Handle customer complaints in time and give customers satisfactory answers.

abstract

Service is an economic activity that individuals or social organizations do for consumers directly or with the help of some tools, equipment, facilities and media. It is an activity and benefit provided to consumers or enterprises to meet the specific needs of the other party, and its production may be related to material products.

It may not matter, but what adds value to individuals, goods or services in other economic units and is mainly expressed in the form of activities is use value or utility. A waiter originally refers to a person who provides services within a certain range in a fixed place.