Hotel safety and economic interest system

Hotel is a comprehensive service enterprise that provides accommodation, catering, entertainment, shopping and other services for hotels. It is also a living base for guests to travel, business, meetings and other activities. For guests, hotel products are not only the bed in the room and the food in the restaurant, but also the pleasure and comfort they enjoy when consuming these material products. But in the final analysis, the cornerstone of guests' pleasure, comfort and satisfaction is the safety of hotel products, and there is a lack of safe hotel products. 1. Difficulties in hotel safety management (1) The hotel is open. After the reform and opening up, almost all hotels opened their doors to welcome guests. The business philosophy of "customer is God" and "customer is always right" has been accepted by many hotels. The hotel should not only warmly receive every guest who enters the store, but also prevent criminals from committing crimes, which brings great difficulties to safety management. (ii) Hotels are becoming new criminal targets. Hotel guests are usually business guests and tourists, with more money and property, and are becoming the target of criminal activities by criminals abroad and illegal employees inside. If there are loopholes in the hotel's security management, criminals will take the opportunity to commit crimes. For example:1September 1994, a theft case occurred in a foreign-related hotel in Shanghai 1 1, with a total amount of 7 18000 yuan. Judging from the theft cases in hotels, internal employees and internal and external collusion also account for a considerable proportion. 1998 There are many cases of employee theft in foreign-related hotels in Guangzhou. Hotel employees can come into contact with the money, goods and materials of hotels and guests in their daily work. If one's self-cultivation is insufficient, the hotel's safety management will be impossible to prevent. (3) Weak safety awareness of guests In all kinds of safety incidents in hotels, there are many reasons related to the weak safety awareness of guests, such as leaving valuables in the guest room casually instead of the front desk, giving criminals an opportunity; Let "escort" into the room, and the result is to lead the wolf into the room and be killed. 1997 A murder case occurred in a four-star hotel in Dongguan, in which a guest casually opened the door to a gangster posing as a waiter. There are also many hotel safety accidents caused by the guests themselves. For example, 1985, a big fire broke out in Harbin Swan Hotel. The reason is that an American guest is smoking in bed after drinking. 1988 Guangzhou Garden Hotel, a letter from a Hong Kong couple setting off fireworks in their guest room almost led to a disaster. The uneven quality of guests and weak safety awareness have become hidden dangers in hotel safety management. (d) criminals are cunning and secretive, and there are "smart thieves". From the analysis of cases cracked in recent years, criminals are increasingly inclined to professional criminal gangs with high IQ and high technology. They often wear brand-name clothes and live in high-end luxury hotels. Their image is very rich and they are quite familiar with the hotel, so that the hotel security manager has relaxed his vigilance. When such criminals commit crimes, the division of labor is clear. It only takes a few seconds to open the magnetic card password lock without leaving any clues. 200 1, Nanning, Guangxi, cracked a criminal gang composed of four people who committed crimes in hotels. They can copy credit cards and door magnetic cards. 34 crimes were committed in two years, with a case value of 6.5438+0 million yuan. However, public security organs and hotels often suspect that waiters or hotels have reported false cases, and finally they go away. Second, do a good job in hotel safety management countermeasures (1) strengthen employee safety education l, strictly select waiters. When recruiting employees, hotels should strictly check to prevent some undesirable elements from mixing with hotel employees, and conduct regular training and education for all recruited employees, so as to improve the quality of employees and cultivate the awareness of obeying the law. 2. Establish a sound training system, including: (1) requiring new employees to master basic knowledge of safety precautions during induction training and know how to handle abnormal situations; If a fire is found, it will call the police to reduce the fire and evacuate the guests correctly. (2) Strengthen the on-the-job training of employees and improve their ability to identify criminals, such as asking them to identify professional women and drug addicts by observing colors. (3) Conduct professional ethics education and disciplinary education for employees, and build a high-quality workforce. (4) For some typical cases and serious fires in the society, strengthen the safety awareness of all employees through plenary sessions. (5) Implement a safety assessment system for all employees. 3. Require all staff to establish the concept of "everyone is responsible for hotel safety". (2) Pay close attention to internal safety management. Many hotel cases show that the success of criminals is closely related to the carelessness and poor safety awareness of hotel internal security managers, and even some employees just judge people by their appearances, which makes hotel security facilities and personnel fail to play their due role. Hotels should strengthen management in the following aspects. 1. The security department shall, according to the actual situation of the hotel, cooperate with various departments to formulate a set of practical and effective safety prevention procedures, emergency plans and management rules and regulations, and prepare for various emergencies according to the work priorities in different periods. 2, establish and improve the safety management rules and regulations and inspection system, implement the post responsibility system. The security department should strengthen the inspection of relevant places in the hotel, and find and eliminate all kinds of unsafe factors in time. 3. Any employee who finds suspicious personnel or non-resident personnel wandering around the hotel floor should take the initiative to ask, and pay attention to language skills when asking. 4. A three-level responsibility system shall be implemented, and the general manager, department manager and team shall designate the person in charge of fire prevention step by step, and the principle of "whoever is in charge shall be responsible" shall be implemented for all safety accidents in the hotel. 5, the implementation of public security fire safety assessment system, the department (post) or personal safety work and its economic interests directly linked. (3) Hotels equipped with safety equipment and facilities can do a good job in safety management without advanced safety equipment and facilities. At present, there are five common safety equipment and facilities in hotels. 1, TV monitoring system is mainly composed of camera, video recorder, manual image switching, TV screen, etc. Generally, it is safer in sensitive parts such as hotel entrances and exits, elevators, guest room walkways, etc. It is used to find suspicious people or abnormal phenomena, so as to take timely measures, and it can also cause psychological deterrence to criminals and ensure hotel safety. 2. Fire exits, financial departments and other important parts of the hotel must be equipped with safety alarm systems to prevent accidents such as theft, robbery and explosion. 3. The automatic fire extinguishing system consists of various fire alarms, flame arresters, fire doors, fire pumps and positive pressure blowers. This is a necessary facility for hotel safety. 4. Communication contact system refers to the contact network formed by calling a variety of wireless telephone communication equipment with the security monitoring center as the command hub, which makes the hotel's security work have rapid response ability. 5. Electronic door lock system This system can play a very good role in hotel safety management. In order to strengthen the prevention of "intelligent" theft gangs, the current electronic door lock system has been further improved, that is, a device that automatically destroys the decoder is installed on the electronic lock. When criminals insert the decoder into the electronic lock, the device can destroy the decoder and give an alarm. With the development of high technology, more high-tech achievements will be applied to hotel safety management. Only by combining civil air defense with technical defense and grasping software and hardware at the same time can we build a safety barrier. How to improve the effect of hotel safety management With the increase of social risk factors, safety has increasingly become the fundamental problem of enterprises. Therefore, crisis management, risk management theory or risk management theory are put forward in social management. As a national emergency, SARS inspires people that a country and an enterprise should establish crisis management consciousness, establish early warning mechanism and improve their coping ability. As a hotel, in the management, we should study the causes, risk factors, characteristics and occurrence laws of risks, and prevent the occurrence of risks in a targeted manner. Thereby ensuring the safe production and operation of enterprises, ensuring the safety of people's lives and ensuring that social material wealth is not subject to major losses. As a hotel, how to do a good job in risk management and safety in operation? Summing up the experience and lessons of more than seven years, our experience is: put the relationship right-the relationship between safety and efficiency. 1996 a big fire broke out in a hotel in Shenzhen, killing 30 people; On July 3, 2002, a fire broke out in a hotel in Beijing, killing two people. In the past two years, fires in dance halls and Internet cafes have caused more deaths and more harm. This thrilling event made the hotel owners feel creepy and deeply responsible. However, in daily operation, taking economic benefits as the core often leads leaders to ignore safety, which is always on the lips and on the wall. At work, business trips cost money, priority is given, and safety facilities are often delayed. Unqualified safety inspections are often solved by drinking and engaging in relationships. How to deal with this contradiction? We insist on rectifying the relationship between the two in operation and management, so as to ensure safety and efficiency. As a hotel, it provides guests with food, accommodation, transportation, travel, shopping and entertainment. The premise and root is to ensure the safety of guests' lives and property, which is the greatest social benefit of the hotel. The economic benefits of hotels are also based on safety. Therefore, although safety does not directly create economic benefits. However, all this ensures economic benefits and realization. Once the sense of security is lost, the economic and social benefits of the hotel will be wasted. Therefore, safety is the most fundamental guarantee for hotels to achieve benefits. The hotel is responsible for the guests by doing a good job in risk management and ensuring the safety of their lives and property. At the same time, it is also responsible for the managers themselves. The success of leadership is also based on hotel safety. It is basically the conscious action of all employees to cultivate an idea-to establish risk awareness and do a good job in safety. Therefore, it is the foundation of risk management for all hotel staff to establish risk awareness and keep risk prevention awareness at all times. Therefore, over the years, we have paid attention to safety education from three aspects to cultivate employees' risk awareness. First of all, every new employee training has a hotel risk management course and drills on the use of fire hydrants and fire extinguishers. Let new employees have risk awareness and the ability to use fire-fighting equipment from the moment they enter the store. Second, organize the department manager to conduct a service quality inspection that month. Among them, safety work is an important content. Once a month, management work summary report meeting. Among them, the safety work of ground installation is summarized. Year-end appraisal, selection of advanced departments and individuals in safety work. Third, every holiday, specially arrange and check the safety work. Through these efforts, all employees have developed a sense of risk. Always remember the string of safety. For example, fireworks and firecrackers are set off around the Spring Festival every year. The security department has prepared fire extinguishers in advance. When employees clean the guest room and find cigarette butts, they soak them in water to prevent problems before they happen. In the morning and evening rush hours, employees found cigarette butts on the road and stepped out on their own initiative. Because everyone in the hotel has established the concept of risk, the safety of the hotel has been effectively guaranteed. Grasping the main link-improving the effect of risk management. Risk management theory requires analyzing risk factors, mastering their laws and taking targeted precautions, so as to improve the effect of risk management. Starting from the reality of hotel safety, we can get twice the result with half the effort by analyzing and mastering the links that are prone to danger and taking preventive measures in key links to avoid grasping the beard and eyebrows. Summarize many years of practical experience. We believe that the risk-prone parts are in the following aspects, so as to carry out targeted risk management. First, the overload operation of high-power electrical appliances often leads to line heating and fire. According to this feature, we often check and repair air conditioning and other equipment and lines to ensure safety. Second, the aging of wires causes short circuit and outdated equipment, and poor contact leads to heating and fire of lines. In view of this situation, we regularly check and replace the lines of guests, restaurants and public areas. During the inspection, it was found that the wiring in the canteen kitchen was not standardized and the wires were exposed, which was a hidden danger. Correct it in time and rewire it. Third, guests smoking, do not put out cigarette butts, indoor and outdoor littering, often causing fires. So we set up a sign in the guest room, and the service staff found the cigarette butts and handled them in time. Four, the kitchen oil pan switch, gas pipeline oil leakage, diesel pipeline oil leakage, are prone to fire. Therefore, strengthen the management of these dangerous parts, formulate the responsibility system, and implement the management by special personnel. Fifth, the door lock of the guest room is unsafe, the window is not firmly inserted and so on.

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