Summary of hotel safety work

Model essay on summary of hotel safety work

Lead: The hotel always regards safety as the sky, safety as the life, safety as the benefit, and safety as the most scientific development in an important position. The following is my model essay, welcome to consult!

Chapter 1: Summary of Hotel Safety Work Since the trial operation of Fanwen Hotel began in 20xx 10, under the leadership of the hotel management, the security department has established the hotel safety management system and inspection system, and implemented the combination of all-staff training and decentralized training to ensure the safety of the hotel.

First, a sound security system.

1. Organization

Since the trial operation, a fire prevention committee has been set up to meet the needs of public security and fire fighting in hotels. The general manager is the director of the Fire Prevention Committee, the director and deputy directors are the deputy directors, and the managers of all departments are members. According to the principle of "who is in charge, who is responsible".

2. System

In order to ensure the safety of the hotel, we have established a set of safety prevention system according to the actual situation of the hotel, so that the public security fire safety work can be truly rule-based and evidence-based. Therefore, the fire alarm and fire disposal plan, the post responsibility system of each key post, the post responsibility of doorman, the post responsibility of patrol, the post responsibility of parking lot, the working procedure of emergency plan, the fire prevention plan and the prevention of key posts have been formulated. At the same time, the registration and transmission stipulated by special banks were carried out, so as to register carefully and transmit in time.

3. Training in place

Popularize fire safety work, improve employees' awareness of fire safety, and conduct fire safety publicity, education and training for employees in a planned way. Since the trial operation of 165438 10 x, * * employees have been trained in the use of fire extinguishers 100, and trained in fire safety knowledge 100, so that employees can understand fire prevention measures and fire fighting methods.

Second, patrol inspection, hotel property safety.

In order to implement the fire safety work, the general manager of the hotel and the director of the Fire Prevention Committee will emphasize the safety precautions every morning, arrange the safety precautions and check the safety. During the trial operation, the fourth floor, the third floor, the second floor, the lobby and the dining room need to be further renovated, which takes a long time and has a heavy task. During the one-month renovation period, each class will assign special personnel to conduct on-site supervision and implement the hot work approval system. No hot work, no hot work without approval, no hot work without operation certificate and no preventive measures. Really implement the safety work.

In the past month, there have been more than 200 safety inspections, 8 safety inspections by fire safety committees and members, and inspections led by the director for large-scale activities and holidays. There have been 396 registrations of accommodation and guest vehicles, monitoring registration 12, fire protection registration 0 and hotel petition registration 7. There are 28 unsafe factors in safety inspection (for example: 1, 5 fire extinguishers are replaced after expiration. 2. There is fire in the kitchen operation room after work. 3. On the third floor, tableware is stacked twice in the fire evacuation passage. Step 4 replace

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6 fire hoses, 1 fire hydrant box, 8 fire door handles. Repair 7 door closers of fire hydrant box.

Third, pay attention to learning, build models, promote management and ensure safety.

1. is to do a good job in the self-construction of the backbone team, consolidate the ideological foundation of employees, and improve the overall quality of the security team. In order to improve the skills of employees as soon as possible, a safety meeting for all employees is held once a week. The safety meeting will communicate with employees, analyze positive and negative cases, and instill the hotel's purpose of serving guests. Praise excellent employees at the meeting, seriously criticize poor employees, and educate employees about law and discipline. It is the staff on duty at the gate and parking lot, with a wide network of contacts, emphasizing the concept of law and discipline, keeping in mind the purpose of hotel service, so that everyone from the foreman to the staff can "endure" and the ninja will win.

Please keep this sign, it will cause even greater losses, and it will be directly installed on the guests and the surrounding reputation. Even if there is a bad view on safety, the existing safety is mainly the result of the usual education or training in the hotel. At the beginning of the year, from the hotel, the manager to the foreman, they all sang "Love each other and the family" and the fate of the hotel. The hotel is my home: "No matter how embarrassed I am, I can bear it; No matter what kind of provocation, you can be calm; No matter how arrogant and angry people are, they can calm down. Ann applies what she has learned to her daily work, so that she can deal with the grievances she often encounters.

2. Humanized management

The management of employees is the primary task. How to manage employees humanely should be paid more attention to, so as to show the characteristics of employees. On July X, at 5: 00 pm10, a toll bus stopped at the easternmost parking space. At that time, employees who had been here for more than half a month were directing the reversing. When directing the car to reverse, Debbie noticed a car behind it. When reversing, the rear butt of the car has been damaged. At that time, two guests quarreled about repairing 300 yuan. At that time, because the security guard had just come to serve, he was asked to pay 100 yuan. After the incident, the employee asked someone to say, "This time it's my fault, I damaged it. I noticed the rear of the car, and I paid 100 salary. I will pay attention to it later. " The foreman should also be responsible for this matter, the meeting, the attention of employees and the mistakes in commanding vehicles.

After the incident, simply let the employees pay for it. Employees who are at fault due to improper command should be compensated. Considering that the new salary of employees is not much, and there is negligence and responsibility in management, the foreman and myself each compensate 30 yuan. This matter, in the future work, employees in the service quality, voice service, smile service than his work to get customer recognition. This incident reflects that humanized management can not only improve employees' thinking. I will also make continuous progress in my daily work and repay the hotel with dedication.

3. The sense of security reflects team spirit.

For hotel guests, a sense of security-he can't see it, but a sense of security is the premise for guests to enjoy hotel services.

The hotel's advanced equipment and facilities, new guidelines, strict safety measures and well-trained staff have created a safe environment and atmosphere. Being able to control the atmosphere of the hotel can give guests the greatest sense of security. Employees' sense of security comes from people-oriented attitude towards employees, and is reflected in management, service, education, training and development. When employees really feel it, they feel safe. Hotel culture is to cultivate the skills and comprehensive development quality of employees, and the excellent service to customers and guests also reflects the overall team spirit of the hotel.

Fourth, the quality of service.

1. Duty service

In the past, the responsibility was the front line of hotel service for guests. The quality of his service is related to the feelings of the guests. To this end, the quality of service can be divided into three categories:

Organize staff meetings and study regularly to cultivate their dedication to the hotel, so as to improve the service quality.

The service should have quantity, quality assurance and door safety service. When guests and vehicles come and go, they can serve guests safely and quickly, command vehicles and guide vehicles. Timely and safe service in rainy days. Cold weather, sun and rain, standing in the forefront of service, serving guests. As soon as the guest's car arrived, he ran to collect the service charge. It was windy and rainy. For the sake of the guests, he stopped at the awning and got off, but was drenched by the rain. When he got off work, his clothes and trousers were all wet and his shoes were blistered. He never complains that he is tired. It truly reflects the awareness of each post to serve the guests safely. The outstanding figures in Parking Lot are Qiu, Sun Shikang, Jia Qiang and Tang Rongfa. Hard-working and down-to-earth work for the hotel.

Verb (abbreviation of verb) 20xx work plan

It is guaranteed that the general manager will be promoted to a four-star brand. Several jobs.

First, do a good job in the ideological work of employees and cultivate their enterprising spirit. Organize staff regular meeting, study and training at least once a month.

Second, talk to poor employees to help them find out the problems and encourage them to have a leap in service quality within xx years.

Third, pay more attention to employees' ideas, communicate frequently and care about employees.

Fourthly, new services are launched on the basis of the original services, and the address, telephone number, driving route to the Second Nanjing Bridge and routes to major scenic spots in Nanjing are listed as training topics to meet the needs of customers.

Five, hotel security work, safety inspection, patrol inspection, fire brigade, police station inspection work.

Six, no criminal cases, fire accidents, and strive to many public security incidents.

Chapter II: Summary of XX Annual Work Summary of Hotel Safety Work Since the beginning of this year, under the correct, strong and powerful leadership of hotel leaders, the Security Department has taken the creation of a safe and harmonious home environment as the main line, safety management as the starting point, adhered to the policy of safety first and prevention first, and made efforts to promote the popularization and safety of the safety environment by rationally allocating civil air defense, technical defense and physical defense resources and strictly controlling key areas, important links and major activities. Up to now, the hotel has not had a responsibility accident, major security risks and public security incidents, achieving the goal of paying attention to safety, management and both hands. The work of our department this year is summarized as follows:

First, strengthen leadership, raise awareness and actively create a mass atmosphere of safety management.

Our hotel has always attached importance to safety work, and has always insisted on putting safety work as the top priority on the important agenda. At the beginning of the year, led by the safety department, Wine signed a safety responsibility letter with various departments, defined the main body of safety responsibility, incorporated safety work into the annual target assessment, and implemented the safety one-vote veto system.

In order to strengthen safety management, a safety mobilization meeting for managers at or above the competent level was held recently, and the documents of the provincial party committee and government on safety work were carefully studied, which unified the thinking of all staff and enhanced their awareness of safety responsibility. At the same time, all departments of the hotel held mobilization meetings at different levels to make all employees fully aware of the importance of safety work. Through a series of publicity and education such as mobilization meeting, special publicity column and special education, on the one hand, the initiative of employees to implement safety work has been improved, and the consciousness of "I want safety" has been changed into "I want safety". On the other hand, the safety concepts advocated by the hotel, namely, political safety, fire safety, public security safety, food safety, personnel safety, property safety and facilities and equipment safety, are deeply rooted in people's hearts, creating a good environmental atmosphere for the orderly development of safety work.

The second is source management, building a three-dimensional hotel prevention system and realizing grid security management capabilities.

In order to promote the smooth development of safety management, the hotel has established a three-dimensional prevention system from three levels this year. The first is to establish a system. According to the principle of grasping the first level and implementing it layer by layer, a safety leading group with the general manager as the leader was set up at the hotel level, and a safety working group with the department manager as the head and key personnel as members was set up in all departments. At the same time, department safety officers are added to ensure that safety work is focused on posts, safety organizations are built on on-the-job sites, and safety tentacles extend to teams and groups, thus achieving full coverage of three-level safety networks. The second is to clarify responsibilities. We always insist on "who is in charge, who is responsible;" The principle of "who is on duty, who is responsible", the division of labor in each area of the hotel is clearly defined, the responsibility of the network format is distinguished, and the department signs a safety commitment letter with the supervisor, the supervisor and the foreman, important positions and key positions. Make safety management truly horizontal to the edge, vertical to the end, no department leaks, no dead ends; The third is heavy investment. In terms of safety management, the general manager clearly pointed out that regardless of the cost, at all costs, we must strictly guard against death and be foolproof. To this end, in order to ensure the normal operation of fire-fighting equipment, from June to August this year, the hotel invested more than xx yuan to repair and maintain 500 fire extinguishers. In order to eliminate potential safety hazards, more than 10,000 yuan was invested to clean the kitchen range hood. Invested more than X yuan to add X surveillance cameras, making the number of hotel monitoring points reach X, achieving the goal of all-round, all-time and full coverage monitoring; Invested 10000 yuan to sign maintenance contracts with professional manufacturers of fire fighting system and video monitoring system, ensuring that the facilities and equipment are always in good condition. With the investment of 10,000 yuan, the hotel's security hardware has been upgraded as never before.

Third, establish a group defense and group control security network to realize the institutionalization of security management and control.

In view of the characteristics of many government affairs receptions and large-scale meetings in hotels, it puts forward a new test for daily security and government affairs reception safety. To this end, we adhere to the method of tight inside and loose outside, actively connect with the security department, and focus on monitoring. By making detailed security plans and emergency plans and adding mobile sentries, everyone is a security officer. At the same time, the security department has increased the frequency, intensity and scope of inspections, and established a security network for group defense and group control in the hotel to ensure that the reception work is foolproof. Since the beginning of this year, the hotel has successfully received the first xx meeting, the national xxx work conference, the XX Expo and other important meetings, and the security work has been affirmed by all parties.

At the same time, combined with the weaknesses, difficulties and blind spots in daily safety management, 4. Actively promote institutionalized management, adhere to the strict implementation of the 24-hour duty system, building (parking lot) hourly inspection system, holiday leadership shift system, night visitor registration system, hot work approval system, hotel check-in approval system and other 42 safety management systems to provide a strong guarantee for the normal operation of the hotel.

Fourth, actively explore new modes of safety management and promote the normalization of safety management.

As a hotel industry, there are seven things to open the door, which are both indispensable and which are vague. The hotel has always put safety in the sky, safety is life, safety is benefit, safety is the most scientific development, and it is placed in an important position and the first place in work. At the same time, combined with the actual work of the hotel, actively explore a new model of hotel safety management under the new situation. First, three meetings must be held. That is, safety must be emphasized in the morning meeting every day, hidden dangers must be fed back in the weekly meeting, and safety work analysis meetings must be evaluated every month to form a good safety work system; Second, we must do three inspections. Since the beginning of this year, around the overall situation of safety work, the hotel has established a system of daily inspection of posts, weekly inspection of departments and monthly inspection of hotels, and established a safety check card. Through nearly a month's efforts, the safety inspection system of daily inspection of posts, weekly inspection of departments and monthly inspection of hotels has been initially established. From June to August this year, a total of 10 hotel inspections were carried out, which made the safety work truly standardized and materialized. Third, three subjects must be tested. In order to improve the safety awareness and practical skills of all employees, the hotel proposed that everyone must know the basic knowledge of safety, and the operation procedures of special equipment and the use of fire-fighting facilities and equipment must be five times. One hundred safety knowledge tests have been organized successively, and * * * n people have taken part in the tests, all of which have achieved good results. Organize many employees of xx Store to receive fire safety training in batches. The training focused on fire prevention, fire fighting, escape and other related knowledge and laws and regulations, and explained some cases to everyone in a targeted manner, so that all employees improved their awareness of fire safety. This year, our department organized a fire fighting and evacuation drill in the hotel staff dormitory area. X employees who participated in the drill mainly practiced how to call the police, how to put out the initial fire, how to escape, etc., and really mastered the emergency treatment methods in case of fire. On X month, X day, X people in the hotel were organized to carry out actual drills of fire fighting equipment, including the actual drills of fire extinguishers, the use of fire blankets and the use of escape masks, which further enhanced the prevention awareness and self-help ability of hotel employees.

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