Traditional Culture Encyclopedia - Hotel franchise - What should I do if I underpaid 12 yuan for opening a room for the guest and the guest paid a deposit of 100 yuan?
What should I do if I underpaid 12 yuan for opening a room for the guest and the guest paid a deposit of 100 yuan?
Because of my own mistakes, there are mistakes in the hotel accounts, so I'd better make them up myself.
Extended data:
There are two main purposes for hotels to collect deposits: 1. It plays the role of damage guarantee and purchase settlement for facilities, equipment and consumer goods in hotel rooms. 2. According to the credit of the deposit paid by the guest at the hotel, the guest pays the bill at the hotel. In fact, most hotels charge deposits to protect hotel facilities, and guests rarely spend other goods in hotel rooms. This way has naturally become the hotel's own rules. Different hotels charge different amounts of deposits, and this way of collecting deposits often receives complaints or even dissatisfaction from guests. Check-out rounds are the verification and liquidation of guests' consumption, but it is also a situation that easily leads to disputes between guests and hotels. If the facilities in the hotel room are damaged, there will be disputes with the hotel when the guests check out. If the facilities are really damaged, the difference in compensation prices between the guests and the hotel will also lead to disputes between the two sides. The above situation is not conducive to increasing the guest's satisfaction with the hotel, and will also reduce the guest's return rate.
There are three types of hotel deposits:
1. When you check into the hotel, the front desk will ask you to pay a deposit, which is generally an integer more than the room rate 100. When you check out, the deposit will be deducted and the rest will be returned.
2. Hotels booked online. At this time, some hotels need to freeze a credit card in advance. After checking out at the store, the frozen money is deducted from the room rate, and the rest is thawed.
3. Hotels booked online. Some hotels don't need to freeze your credit card online, and they don't need to pay fees. This time it's the same as the first point.
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