Traditional Culture Encyclopedia - Hotel franchise - What departments does the hotel have?
What departments does the hotel have?
Front office: reception of reservations, individual passengers, reception of teams, handling of inquiries, luggage storage, handling of reservations and handling of complaints. Some hotels also list cashier at the front desk as normal management. Home Economics: It's tiring to get your 50 points.
Housekeeping department: cleaning rooms, routine maintenance, booking conference rooms, arranging venue layout, handling check-in and check-out procedures, booking flowers, cleaning linen, etc.
Food and beverage department: it is divided into Chinese food, western food and special restaurants such as Japanese restaurants. , merged into a department, usually independent management and accounting, reception of food banquets, reservation of conference rooms, venue layout, ordering arrangements for take-away groups, etc.
Entertainment Department: Book birthday \ wedding \ festive karaoke box, arrange individual performance seats \ wine service, order songs and flower baskets, etc.
Security department: divided into internal security and external security. There are no obvious regulations on personnel. Usually it's a shift system, sometimes it's sunny outside, and sometimes air conditioning is blown in the lobby. Its responsibilities are vehicle arrangement, emergency treatment in case of emergency, monitoring and surveillance, and employee safety training.
Sales department: to sell any products that can be rented out in the hotel, we mainly contact the main person in charge of the travel agency \ company and take the driver. The sales department also organizes and arranges regular hotel marketing activities and makes group reservations.
Personnel Department: responsible for personnel recruitment and dismissal \ induction training, coordinating with the labor department and regularly tracking whether all hotel personnel regulations are closely related to the labor law, and responsible for personnel promotion and attendance.
Finance department: responsible for hotel income and expenditure, and also managing the daily work of cashiers arranged by various business departments.
Logistics department: divided into infirmary \ washing department \ staff canteen administration department: usually the highest decision-making department of the hotel, responsible for hotel administrative regulations \ participating in personnel transfer plan \ reviewing sales and marketing plan and exercising the power of the general manager.
Engineering department: responsible for the maintenance of hotel equipment and facilities.
Purchasing department: an independent accounting department, linked to the logistics department and managed by the finance department, which serves the commodity procurement of various business departments.
Hotel profile:
Hotels (also known as hotels, hotels, inns, guest houses, business trips, inns, hotels in China, and hotels in Malaysia and Singapore) are basically defined as business organizations that provide safe and comfortable spaces for users to have a short rest or sleep.
Generally speaking, it is a place for guests to stay and eat. Specifically, a hotel is an organization that provides services to its guests through the sale of rooms, restaurants and comprehensive service facilities, taking its buildings as evidence, so as to obtain economic benefits. The hotel mainly provides accommodation services, living services and facilities (bedtime services), catering, games, entertainment, shopping, business centers, banquets and conferences for tourists.
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