Traditional Culture Encyclopedia - Hotel franchise - What is the area of the reception desk?
What is the area of the reception desk?
1. Coordination between front desk and indoor background.
2. Coordination between the reception desk and the ground materials.
3, the front desk reception desk and interior design and decoration coordination.
4. The scale, quality and function of the front desk should be coordinated with the size of the office environment.
5. Pay attention to the reputation of after-sales service.
Front desk reception is also called "administrative front desk", which corresponds to "administrative backstage" and belongs to the jurisdiction of the company's administrative department. It is one of the typical positions in modern enterprises.
It belongs to the facade of the company facing the outside of the company and represents the image of the company. It must have a good image and temperament. Because this position needs to be on-the-job, it can't be off-the-job, with at least 2 positions; Most enterprises usually provide regular internal adjustment according to the mobility of personnel.
Usually mainly responsible for customer visit registration, telephone transfer and other affairs, welcoming guests, judging guests' intentions, handling relevant procedures, answering phones and returning visits to frequently asked questions.
Job responsibilities:
1. Obey the work arrangement of the reception manager and director.
2. Special circumstances must be reported to the superior.
3. Accept any work assigned by the boss at any time.
4. Do a good job of collecting and filing guest information, and check the relevant information.
5. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.
Provide inquiry service, but remember not to tell others the guest information casually.
Print various business reports.
Pay attention to all kinds of publicity activities of the hotel.
Pet-name ruby promote guest rooms and hotel facilities and services.
Attend the reception staff's regular meeting, solve problems in time, and carry forward the sense of ownership and responsibility.
The above content source: Baidu Encyclopedia-Front Desk Reception
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