Traditional Culture Encyclopedia - Hotel franchise - How to improve service quality management when a three-star hotel is upgraded to a four-star hotel?
How to improve service quality management when a three-star hotel is upgraded to a four-star hotel?
Hardware is the foundation and needs corresponding supporting facilities and services. You can't just provide rooms, restaurants and meetings. In other words, you need necessary entertainment or related services. But since you are state-run, some aspects can be "dredged" according to China's national conditions!
For software, please refer to "Golden Key". If you can reach 80% of its requirements, it will be OK!
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