Traditional Culture Encyclopedia - Hotel franchise - What system does Sheraton Hotel use at the front desk?

What system does Sheraton Hotel use at the front desk?

The computer and information management system of Sheraton Hotel is OPERA system.

OPERA system is a complex information management system based on computer and established with system thought, which provides services for the management and decision-making of Sheraton Dongguan Hotel.

It includes both external operation and internal management, involving reservation, reception, inquiry, guest room, catering salary, finance and many other subsystems. Its front desk system has the functions of "reservation, reception, inquiry and room". The foreground OPERA subsystem has the basic ability to accommodate massive information, including personnel flow, material flow and capital flow. For example, every employee in the lobby of Sheraton Dongguan Hotel has a code to record his own relevant information at work. When serving guests, he must first use his own code to enter the OPERA system, so that every employee will have a clear record of what he has done in the system.