Hotel cashier workflow

1. Obey the work arrangements of the front desk foreman and provide first-class reception services to guests in accordance with prescribed procedures and standards.

2. Be prepared before work, carefully check whether computers, printers, calculators, banknote detectors, credit card (Credit Card) POS machines, card printing machines, scanners and other equipment are working properly, and make Good cleaning and maintenance work.

3. Understand the room status and guest room conditions, actively and enthusiastically promote guest rooms, understand the guests scheduled to leave on the same day, meeting and banquet notices, and confirm their payment methods to ensure accurate check-in and checkout.

4. Quickly and accurately handle the procedures for room extension, room change and check-out for guests. When booking a room, take the initiative to explain the price to the guest to avoid misunderstandings and complete guest verification procedures. and room registration.

5. Accurately and proficiently collect cash and checks from guests, print various guest bills, settle accounts for guests promptly and accurately and issue invoices according to guests' reasonable requirements.

6. Be proficient in hotel-related knowledge and strictly abide by various systems and operating procedures.

7. Check carefully the room status report sent by the housekeeping department to maintain the most accurate room status.

8. Earnestly implement the foreign exchange management system, and shall not arbitrage foreign exchange or exchange foreign exchange privately, and be responsible for supervising employees' compliance with the foreign exchange management system.

9. Provide guests with the information they need, and help guests solve their various needs enthusiastically, thoughtfully and meticulously.

10. The cash and bills received every day must be reconciled with the bills, and different bills in different currencies should be filled in on the payment bag.

11. Properly handle customer complaints. If they cannot be resolved, promptly seek instructions from superiors.

12. Reserve funds cannot be deposited into the treasury in the form of white notes. Cash from operating income may not be loaned to any department or individual without approval. (For example, the general manager of the hotel can borrow cash at the front desk due to special circumstances, but he should go through the relevant procedures.)

13. When handling credit card and check settlement business When doing so, credit card and check operating procedures must be strictly followed.

14. Handle various accounting in strict accordance with accounting regulations. Obey the arrangements of superior supervisors and complete tasks seriously.

15. Employees should be proficient in the hotel's long-stay guest agreement and each unit's contract, especially discount and credit agreements.

16. Correctly handle guests’ messages, faxes, etc.

17. Strictly abide by the cash and bill management system.

18. Keep a record of receiving the keys to the safe for valuables and registering entry and exit from the safe for valuables.

19. Pay close attention to the situation in the lobby and report any abnormalities to the superior supervisor and the security department in a timely manner.

Extended information:

Operational precautions

1. Each shift of cashiers must hand over shifts according to hotel management requirements. Shift handover items include: printing a cashier

shift handover summary sheet, counting all funds (cash, credit card, pending account, prepayment, reserve fund), sealing the packets and putting them into the coin box according to regulations,

Go through the shift handover procedures with the next shift and fill in the shift handover record.

2. Each shift must hand over all the original bills entered into the account on that shift to the next shift. The original bills include: bills, deposit slips, deposit slips, miscellaneous slips, and deduction adjustments. one. All bills will be handed over by the night shift cashier to the daily auditor of the Finance Department.

3. All deduction items (negative account items), such as: room fee adjustment, miscellaneous adjustment, telephone fee adjustment, must be filled in with manual receipts,

Indicate the relevant reasons for the operation , and signed and confirmed by the relevant person in charge. When entering on the computer, please explain in the remarks column.

4. Transfer operations cannot be performed at will. All transfer operations must be performed in accordance with hotel management procedures, such as paying bills on behalf of other guests.

It is especially important to note that the deducted account cannot be transferred to other rooms through transfer. Once discovered, it will be treated as cheating.

5. All miscellaneous cash receipts other than advance payments must be stamped with a cash stamp on the corresponding miscellaneous form and signed and confirmed by the relevant personnel.

6. The guest's check-out bill must be signed and confirmed by the guest. After printing the bill, the guest must immediately go through the check-out procedures on the computer.

After a guest leaves the hotel, you are not allowed to recover the guest, add additional accounts, write off accounts, or perform other accounting operations without normal reasons.

7. The cashiers on the two shifts must print out a shift handover sheet before and after the night review as required.

8. If the guest who left the hotel on the same day did not sign the bill, or the guest left the hotel for a short period and then returned to the hotel to check-in,

can use temporary departure processing. Temporary guests need to handle the accounting at the end of the month.

Reference: Baidu Encyclopedia-Cashier