What did Shao Dechun say to the hotel management of the Sixth Law?

Six-process management method is an innovative hotel management model summarized by Shao Dechun, a famous hotel management and service training expert, from the Japanese "5S" method. Japan's "5S" law also has its origins. As we all know, Japan is an island country. In ancient times, Japanese residents were mainly fishermen. China is a big agricultural country, and its residents are mainly farmers. What's the difference between farmers and fishermen? That is, farmers' homes are generally big houses, and something is put in the house. In addition, China people have always had a tradition of frugality, so as long as they have their own things, no matter whether they are useful or useless, they are reluctant to throw them away, so that everything in the house is more than ten or even twenty years ago, and the whole house is often in a mess. Fishermen are different, because fishermen often take boats as their home and eat and live on them. If they leave everything at home like farmers, the ship will soon sink because it is overwhelmed. Therefore, in order to make their fishing boats work normally, fishermen often have to tidy up their fishing boats and throw away things that have not been used for more than a year. For thousands of years, Japan, which is dominated by fishermen, has formed a unique Japanese culture-simple, orderly and neat.

As early as more than 200 years ago, Japanese scholars summarized Japanese home culture as "5S" method (English begins with S): regular arrangement, regular rectification, regular cleaning, regular cultivation, and this method was widely used in all aspects of work and life. In 1950s, Japanese manufacturing enterprises took "5S" method as the basis of factory site management, thus forming a unique management method for Japanese enterprises. Its purpose is to make the tools in the workplace orderly, improve the safety and efficiency of work, and reduce the unqualified rate of products. Japan's manufacturing industry has achieved good results because of the implementation of the "5S" law, making Japanese goods synonymous with world-class products. Therefore, multinational companies have spread the "5S" method to other places, and the "5S" method has quickly become a popular management method in manufacturing enterprises all over the world.

Japan's "5S" method is simple, effective and easy to operate, and it is increasingly accepted by factories, hospitals, hotels and other organizations in China, and is widely used in field management.

However, because the "5S" method is mainly aimed at factories, there is one biggest difference between factories and hotels: factories have employee areas and production areas, while hotels are mainly guest areas except employee areas. Therefore, based on the "5S", it was revised to supplement the professional knowledge about hotel management, and a set of China people's own "six regular management methods" was exhibited, that is, regular classification, regular sorting, regular cleaning and keeping clean.

The relevant figures who put forward six routine management are: Professor He Guangming of Hong Kong put forward "five routine management"; Zou Jinhong put forward: 6. Regular management, which mainly includes six major contents: regular arrangement, regular rectification, regular cleaning, regular safety, regular maintenance and regular breeding.

Edit this paragraph for the contents of the six conventional management laws.

"Six Regular" means regular classification, regular sorting, regular cleaning, regular maintenance, regular standardization and regular education.

Regular classification: all the items managed by the hotel are divided into two categories: those that are no longer used and those that are still in use.

Regular classification: clean up the unused items, reduce the number of items to the minimum safe dose, and then put them in an orderly way with labels that anyone can understand at a glance.

Regular cleaning: that is, after cleaning, articles and facilities should be cleaned.

Periodic maintenance: it is the "three periodic" results before the specified period of maintenance. The best way to keep the "three invariants" is to classify rather than classify; Finishing or not; Clean is not clean.

What do you mean by "using unclean cleaning"? For example, when our nails grow out, we have to cut them off. After cutting our nails, we should clean all the nails on the floor. Why clean them? Because there are nails on the ground. Why do you say your nails are on the ground? Because the cut nails fell to the ground. Why did your nails fall to the ground? Because the nail clippers are leaking.

So someone invented a nail clipper with a sealed edge. When I cut my nails, all the nails I cut fell into the seal of the nail clipper. Just open the nail clipper and pour your nails into the trash can. You don't have to clean them. In hotel management, there are many places that need to reduce repetitive work, that is, to achieve "cleanliness".

Normalization is to standardize all the behaviors of employees.

Regular education is to make all employees form the habit of "six regular" through critical education.